Pros 
Cons A Sanctuary for Hair Rescue & Transformation
Hair by Kym, located at 13 Palmer St, Richmond, VIC, isn’t just another salon; it’s a haven for those seeking a truly personalized and restorative hair experience. Consistently earning a perfect 5.000000 rating, Kym has cultivated a reputation for exceptional skill, genuine care, and a commitment to exceeding client expectations. Numerous testimonials highlight Kym’s ability to fix hair disasters, as evidenced by several clients finding her after negative experiences elsewhere – specifically mentioning a disappointing salon on Bridge Road.
What sets Kym apart is her dedication to understanding each client's unique needs. Clients consistently praise the thoroughness of her free consultations, where she meticulously assesses hair condition, actively listens to concerns, and thoughtfully plans a course of action. This isn't a quick in-and-out service; it's a collaborative process designed to achieve optimal results. This focus on understanding extends beyond the technical aspects of hairdressing; Kym fosters a safe and welcoming environment, explicitly noting her space is LGBTQ+ friendly and a Transgender safe space.
Here's a snapshot of what clients are saying about the 'before & after' experience:
| Feature | Before (Disaster Salon) | After (Hair by Kym) |
|---|---|---|
| Hair Condition | Damaged, Incorrect Colour | Healthy, Corrected Colour |
| Client Feeling | Frustrated, Disappointed | Confident, Happy |
| Salon Experience | Dismissive, Uncaring | Attentive, Supportive |
| Overall Result | Unsatisfactory | Stunning Transformation |
Colour Correction & Specialist Expertise
Kym isn’t limited to simply correcting mistakes. She demonstrably possesses a strong skillset across a range of techniques, including colour correction, highlights, and tailored haircuts. Clients with challenging hair – particularly those with naturally dark hair seeking blonde highlights – have been overwhelmingly impressed with Kym’s expertise. She’s clearly adept at achieving natural-looking results, minimising damage, and delivering the exact look requested.
One client eloquently stated, “Having black hair can be difficult for some hairdressers however Kym colored my hair with Blonde highlights and I couldn’t be happier, she did a fantastic job and highly recommend Kym.” This highlights a core competency: Kym confidently tackles complex colour transformations. Beyond the technical skill, clients frequently mention Kym's insightful guidance on foil placement, demonstrating her attention to detail and commitment to precision.
The detail doesn't stop at colour. Reviews consistently mention Kym’s capability with trims and layering, offering versatility to meet varied styling requests. This showcases a well-rounded skillset covering both colour and cut.
The Hair by Kym Experience: Beyond the Chair
The experience at Hair by Kym extends far beyond the service itself. Clients repeatedly describe the salon as a “super cute studio space” and a “stunning home salon”. It's clear Kym has created a comfortable and inviting atmosphere. Practical considerations are also well-managed, with “Plenty of free parking” and convenient access to “tram stops just on the corner of Bridge & Coppin St”.
However, it’s the little extras that truly elevate the experience. A complimentary glass of champagne is a delightful touch, as is Kym’s commitment to providing tailored haircare advice. Clients appreciate her willingness to recommend affordable products and share valuable tips for maintaining their hair health.
Here's a breakdown of the facilities and convenience factors:
- Accessibility: While wheelchair-accessible seating isn't currently available, the salon does offer a toilet.
- Payment Options: Conveniently accepts both credit and debit cards.
- Appointment System: Appointments are required – underlining Kym’s commitment to providing focused, individual attention.
- Ambiance: "Great tunes" further contribute to the relaxed and enjoyable atmosphere.
A Loyal Clientele & Lasting Impressions
What’s most striking about the reviews for Hair by Kym is the consistent theme of client loyalty. It’s not just about a good haircut or colour; it’s about the relationship Kym builds with her clients. Many describe her as “lovely, friendly and bubbly” while simultaneously recognizing her as a “real professional”.
“I’ve finally found a hairdresser I can trust again 😊”, states one review, encapsulating a common sentiment. Kym’s attentive listening skills, genuine care, and commitment to client satisfaction foster a level of trust that’s rare to find. The repeated assertion that clients will be "going back" speaks volumes.
One client summed it up perfectly: "Kym took the time to understand my concerns and asked about my goals for my hair. What impressed me the most was that Kym really spent a lot of time providing advice for maintaining my hair." This demonstrates Kym's dedication isn’t limited to the salon chair; she genuinely invests in the long-term health and happiness of her clients' hair. For contact, you can reach Hair by Kym on +61 416 764 668.