Pros 
Cons A Sanctuary for Colour & Extensions: What Clients Are Saying
ÉTINCELLE Extensions & Colour Specialists, located on Swan Street in Richmond, isn’t just a salon; it's rapidly becoming renowned as a transformative experience. Consistently receiving a perfect 5.0 rating, clients rave about the artistry and genuine care provided by Jennifer, the owner and lead stylist. It's clear from the chorus of positive feedback that this establishment goes beyond simply doing hair – it's about boosting confidence and creating truly spectacular results.
Here's a breakdown of what sets ÉTINCELLE apart, based on direct client testimonials:
- Colour Expertise: Jennifer’s ability to match colour flawlessly is repeatedly highlighted. Whether it's correcting past disasters ("patchy coloured hair") or achieving seamless blends with extensions, her skills in colour are consistently praised. Clients commend her attention to detail, ensuring roots and extensions are indistinguishable.
- Extension Mastery: From Angel wefts that feel "light as a feather" to covering damaged hair, Jennifer skillfully implements extensions to deliver natural-looking length and volume. The focus is on comfort – clients report no pain during wear or sleep.
- Personalised Approach: Jennifer prioritises understanding her clients' needs and desires. She actively listens to concerns, offers thoughtful advice, and tailors her services to achieve individual goals. This is noticeably different from transactional salon experiences.
- High-Quality Products: The salon is committed to using top-tier products for both washing and styling, ensuring the health and vitality of clients’ hair.
Beyond the Technical: The ÉTINCELLE Experience
What truly distinguishes ÉTINCELLE Extensions & Colour Specialists is the warmth and inclusiveness of the environment. Jennifer actively fosters a welcoming atmosphere, particularly for those seeking a safe and affirming space. Her salon identifies as women-owned, and proudly displays its LGBTQ+ friendly and Transgender safe space credentials. This dedication to inclusivity is a significant draw for many clients.
Here's a glimpse into the experience, as described by those who’ve visited:
"Jennifer is the loveliest human... she totally saved my hair from a botched job… even got me icecream!! I felt spoiled."
This quote encapsulates the exceptional level of care clients receive. Beyond the technical expertise, Jennifer's genuine kindness and attentiveness create a truly memorable and positive experience. Key aspects include:
- Bubbly & Welcoming Personality: Jennifer is consistently described as "bubbly," "adorable," and "caring," creating a comfortable and relaxed atmosphere.
- Going the Extra Mile: From fitting clients in last minute to providing small gestures of kindness, Jennifer exceeds expectations.
- Making Clients Feel Beautiful: Clients consistently express feeling "like a celebrity" and experience a significant boost in confidence after their appointments.
- Long-Lasting Results & Compliments: The quality of the work speaks for itself: clients receive countless compliments after leaving the salon, a testament to Jennifer's skill.
Tackling Tough Cases & Restoring Confidence
ÉTINCELLE excels at addressing hair challenges. Many clients arrive with hair that’s been damaged by previous treatments or colour mishaps, and Jennifer consistently delivers impressive transformations. Her ability to restore hair health while achieving stunning results is a key reason for her popularity.
Here’s how she addresses common concerns:
| Hair Challenge | Jennifer's Approach | Client Outcome |
|---|---|---|
| Severely Damaged/Fried Hair | Uses extensions to conceal damage, focuses on hair health with high-quality products, provides expert advice. | Fuller, healthier-looking hair; restored confidence. |
| Incorrect Colour Application | Precise colour matching; seamless blending with extensions; correction of previous errors. | Natural-looking, balanced colour that complements skin tone. |
| Patchy/Uneven Colour | Expert colour correction and application; achieving uniform and vibrant colour. | Even, beautiful colour that improves the overall look. |
| Hair Loss / Thinning | Strategic extension placement to add volume and coverage. | Fuller, more voluminous hair that boosts confidence. |
One client, having experienced a hair fire, stated: "My real hair was in a terrible state... Soon as I walked in, I felt Jennifer's enthusiasm shine through." This illustrates Jennifer’s ability to inspire hope and deliver tangible results even in challenging situations.
Practical Information & Accessibility
ÉTINCELLE Extensions & Colour Specialists is conveniently located at 137 Swan St, Richmond VIC 3121, Australia, and offers flexible opening hours to accommodate busy schedules. Appointments are recommended to ensure Jennifer can dedicate the necessary time and attention to each client.
Here’s a quick rundown of practical details:
- Contact: +61 3 8080 5443
- Opening Hours:
- Monday: 9 am–5 pm
- Tuesday: 9 am–5 pm
- Wednesday: 12–9 pm
- Thursday: 9 am–5 pm
- Friday: 9 am–5 pm
- Saturday: 8 am–2 pm
- Sunday: Closed
- Payment Options: Credit cards, debit cards and NFC mobile payments are all accepted.
- Facilities: On-site services, gender-neutral toilets, and standard toilets are available.
- Accessibility: Appointments are recommended.
Whether you're travelling from within Australia or, like one client, from the United States, ÉTINCELLE Extensions & Colour Specialists promises a world-class experience and exceptional results. It’s more than just a haircut; it's an investment in your confidence and well-being.