BODA Hair Boutique Richmond: A Stylish Journey with Expert Hairdressers

Pros	Cons
Highly skilled and knowledgeable staff	Issues with appointment cancellations and rescheduling
Warm and welcoming atmosphere	Lack of communication regarding stylist availability
Excellent customer service and communication	Difficulty in obtaining refunds for deposits
Ability to accommodate last-minute appointments	Some customers found the pricing to be on the higher side
High-quality hair results and styling	Occasional delays in response to inquiries
Positive experiences with various stylists
Professional and attentive service
Great recommendations for hair care products

Pros

Cons

Highly skilled and knowledgeable staff

Issues with appointment cancellations and rescheduling

Warm and welcoming atmosphere

Lack of communication regarding stylist availability

Excellent customer service and communication

Difficulty in obtaining refunds for deposits

Ability to accommodate last-minute appointments

Some customers found the pricing to be on the higher side

High-quality hair results and styling

Occasional delays in response to inquiries

Positive experiences with various stylists

Professional and attentive service

Great recommendations for hair care products

Glowing Reviews & Expert Stylists at BODA Hair Boutique Richmond

BODA Hair Boutique Richmond consistently earns high praise, currently boasting a fantastic 4.70 rating. Customers rave about the welcoming atmosphere and the impressive skills demonstrated by the team. Several reviews highlight exceptional experiences with specific stylists. Olivia receives repeated positive mentions – not just for her technical capabilities like nailing hair colour briefs and delivering gorgeous results, but also for her professional and attentive personality.

Other stylists receiving accolades include:

Tiana: Praised for delivering a “glossy” and “healthy” blonde refresh, creating a truly positive experience.
Nicole: Described as a “world of knowledge” who went above and beyond for a distressed client, expertly handling extensions and offering reassuring consultations.
Alyssa: Known for providing knowledgeable blow waves, explaining product choices and their benefits, leading to genuinely happy customers.
Kye: Noted for being approachable, comfortable to interact with, expertly addressing concerns, and delivering a beautiful cut and style.
Daniel: Restauring faith in hairdressing with his fantastic skills and expertise.

Beyond individual stylist praise, clients appreciate the salon’s willingness to accommodate needs, even squeezing in appointments for urgent situations – as illustrated by the story of a client with a problematic haircut from another salon. The apprentice blow-dries also receive acknowledgement, demonstrating a consistently high standard across skill levels.

A Focus on Client Wellbeing & Accessibility

BODA Hair Boutique Richmond clearly prioritises creating a positive and accommodating environment for its clientele. The salon is noted for being warm and welcoming, particularly for clients experiencing hair insecurities. This extends to physical accessibility, with a wheelchair-accessible entrance ensuring inclusivity.

The facilities provide a baseline level of comfort and convenience, offering:

Toilet facilities.
Appointment bookings (recommended, but the team has shown an admirable capacity for flexibility).

Payment options are also modern and convenient, accepting credit cards, debit cards, and NFC mobile payments. This shows BODA keeps pace with modern customer expectations. The emphasis on listening to client concerns and providing tailored solutions is a recurring theme in the reviews, reflecting a commitment to individual wellbeing alongside exceptional hair care.

The Importance of Communication: Addressing Concerns

While the overwhelming majority of feedback is positive, a recent review highlights a significant service issue. A customer travelling from Queensland for a wedding experienced a last-minute stylist cancellation and struggled to receive a response regarding rescheduling or a deposit refund. This situation is understandably frustrating and raises concerns about communication responsiveness.

Here's a breakdown of the customer’s concerns:

Issue	Detail
Cancellation	Stylist unavailable just before appointment
Communication	No response to calls or messages
Refund Request	Deposit refund not processed
Future Bookings	Customer won’t return when in Melbourne

It’s encouraging to note the updated portion of the review, where the customer was contacted by the Moonee Ponds location and a new appointment was coordinated. This demonstrates a willingness to rectify the situation. However, the initial lack of communication is a clear area for improvement to maintain the high level of customer satisfaction BODA Hair Boutique Richmond otherwise consistently achieves.

Practical Information for Your Visit

Planning a trip to BODA Hair Boutique Richmond? Here’s a quick guide to help you prepare:

Address: 111-113 Swan St, Richmond VIC 3121, Australia
Phone: +61 3 9429 8463
Opening Hours:
- Monday: Closed
- Tuesday: 10 am–9 pm
- Wednesday: 10 am–9 pm
- Thursday: 10 am–9 pm
- Friday: 10 am–5 pm
- Saturday: 8 am–4 pm
- Sunday: Closed
Appointments: Highly recommended. While the team is known for accommodating urgent requests when possible, booking in advance ensures a spot with your preferred stylist.
Price Point: The service and quality are described as 'worth every penny', indicating a price point that reflects the expertise and attention to detail offered.
Consider: While service is generally prompt, proactive communication is an area where improvement could enhance the overall customer experience.

Frequently Asked Questions About BODA Hair Boutique Richmond Services and Experience

What services does BODA Hair Boutique Richmond offer?

BODA Hair Boutique Richmond offers a wide range of hair services including haircuts, colour treatments, blow waves, and extensions. Their skilled team is dedicated to providing personalised consultations to ensure each client leaves feeling satisfied and confident. Whether you're looking for a simple trim or a complete hair transformation, BODA Hair Boutique Richmond has the expertise to cater to your needs.

What are the opening hours for BODA Hair Boutique Richmond?

BODA Hair Boutique Richmond operates with the following hours: Monday - Closed, Tuesday to Thursday - 10 am to 9 pm, Friday - 10 am to 5 pm, Saturday - 8 am to 4 pm, and Sunday - Closed. It's advisable to book an appointment in advance, especially for weekends, to ensure you receive the desired service at your preferred time.

How can I book an appointment at BODA Hair Boutique Richmond?

To book an appointment at BODA Hair Boutique Richmond, you can call them directly at +61 3 9429 8463. Alternatively, you can visit their website to check availability and schedule your appointment online. It's recommended to book in advance, especially for popular services, to secure your spot with your preferred stylist.

What should I expect during my first visit to BODA Hair Boutique Richmond?

During your first visit to BODA Hair Boutique Richmond, you can expect a warm and welcoming atmosphere. The team will conduct a thorough consultation to understand your hair needs and preferences. They will provide professional advice and recommendations tailored to your hair type. The stylists are known for their friendly approach, ensuring you feel comfortable and valued throughout your experience.

What if I need to reschedule or cancel my appointment at BODA Hair Boutique Richmond?

If you need to reschedule or cancel your appointment at BODA Hair Boutique Richmond, it's best to contact them as soon as possible. You can call the salon directly to discuss your situation. They understand that plans can change and will do their best to accommodate your needs. However, please be aware of their cancellation policy to avoid any potential charges.