Pros 
Cons A Salon Divided: The Ryan Factor at T'Ryan Hair & Beauty
T'Ryan Hair & Beauty Salon in Preston boasts a solid 4.4-star rating, yet a closer look at customer feedback reveals a distinctly polarized experience. It seems the salon’s reputation hinges heavily on the availability of its namesake, Ryan. Numerous reviewers explicitly state their satisfaction is contingent on being seen by Ryan himself, highlighting his exceptional skill in understanding and executing haircut requests. Many appreciate his speed in grasping desired styles, and the consistently satisfying results he delivers.
However, the experiences diverge dramatically when Ryan is unavailable. Several customers report unfavourable outcomes when attended to by other stylists. The recurring theme is a clear disconnect, with reviewers describing botched colour jobs – specifically highlighting uneven highlights, bizarre colour banding, and scalp irritation – and haircuts that significantly missed the mark. It appears a risk exists that without Ryan, the salon's quality control falters.
Here’s a breakdown of the sentiment:
| Category | Positive Feedback | Negative Feedback |
|---|---|---|
| Haircuts | Skilled, understands requests, detailed, stylish | Shaved hair unexpectedly, poor communication, drastically different from request |
| Colouring | (Primarily linked to Ryan) | Uneven application, incorrect tones, scalp burning, significant rework required |
| Customer Service | Friendly, welcoming, makes small talk | Rude, dismissive, insistent on unwanted services |
| Value for Money | Affordable, especially for men's grooming | Overpriced for the quality received |
Facilities and Accessibility: Practicalities at a Glance
T'Ryan Hair & Beauty offers several practical conveniences, though, surprisingly, lacks basic amenities like a toilet. Accessibility is certainly a strength, with a wheelchair-accessible car park and entrance readily available. This is a significant positive for customers with mobility needs. However, it’s important to note that appointments are required, meaning walk-ins are unlikely to be accommodated. The salon operates seven days a week with consistent hours – 9am or 9:30am opening, and closing between 5pm and 5:30pm.
While the salon indicates it's "good for kids", this isn't directly supported by detailed feedback. A somewhat unusual restriction is the cash-only payment policy, potentially causing inconvenience for customers preferring card transactions.
Here's a summary of facilities:
- Wheelchair Accessibility: Yes (carpark & entrance)
- Toilet: No
- Appointment Required: Yes
- Payment Options: Cash Only
- Child Friendly?: Potentially, unconfirmed from reviews.
The Barbering Side: A Standout Service
A recurring element of praise specifically centres on the salon’s barbering services, particularly those provided by T’Ryan himself. The value for money is repeatedly emphasised; a skin fade, eyebrow slit, and beard line-up and trim for just $20 is significantly below market average. Customers consistently mention the quality and speed of these services, the friendly customer interaction and the light-hearted conversations.
"Worth the 5 stars. The cost was cheap only $20 for a skin fade with a line, a eyebrow slit and a beard line up and a beard line up and trim ALL THAT FOR $20 worth coming in."
This aspect of T'Ryan appears to be a consistently strong performer, attracting a loyal following. While the reviews on colouring and standard haircuts are mixed, the barbering seems to be a reliable and highly recommended service.
Beyond the Hair: Atmosphere and Practical Considerations
Several reviewers comment on the salon’s intimate atmosphere. Described as “small” but “clean”, T’Ryan Hair & Beauty seems to operate on a personal, family-owned basis. The staff are frequently noted as “gentle” and “friendly”, fostering a welcoming environment.
However, potential customers should be aware of potential wait times, particularly on weekends, with Saturdays specifically highlighted as a busy period. Like many smaller businesses, the uneven experiences underscore the importance of diligently communicating expectations to the stylist. Repeatedly, reviews underscore the frustration arising from a lack of communication, leading to hairstyles or colours that deviate substantially from the customer's initial request. Customers should be prepared to clearly articulate their needs, and, perhaps, specifically inquire about Ryan's availability before booking an appointment.