Lux Hair Preston: A Blend of Praise and Concerns at This Salon

A Haven for Curls and Colour: The Positives at Lux Hair Preston

Lux Hair Preston consistently earns praise for its skilled stylists and welcoming atmosphere, boasting an impressive 4.1-star rating. Many clients, like one Melbourne resident, highlight the salon as the place to finally find a stylist they trust. Andrew, in particular, receives frequent mentions for his ability to understand client needs and deliver stunning results, especially with curly hair. He doesn't just provide a cut; he shares valuable advice on managing and styling curls – a huge win for those often disappointed by salon experiences.

Here's a breakdown of what customers frequently love:

• Personalised Service: Stylists take the time to understand individual hair types and desires.
• Expert Cutting Skills: Several reviews specifically commend stylists like Saadet and Elizabeth for precision and attention to detail, respecting desired lengths and styles.
• Colour Expertise: Sunil receives accolades for achieving desired lighter shades through expertly applied foils, even for clients with naturally curly hair.
• Welcoming Environment: Clients repeatedly describe feeling comfortable and “like a princess,” creating a genuinely enjoyable experience.
• Family Friendly: The salon is noted as being "good for kids", making it convenient for parents.

This salon truly excels in providing a holistic experience – it’s not just about a haircut or colour, but about empowerment and feeling confident.

Accessibility and Inclusivity: Welcoming All

Lux Hair Preston stands out for its commitment to accessibility and inclusivity. The salon clearly prioritizes creating a safe and comfortable space for all clients. Notably, the facilities include a wheelchair-accessible car park, entrance and toilet, demonstrating a tangible commitment to inclusivity.

Beyond physical accessibility, Lux Hair Preston actively fosters an LGBTQ+ friendly and transgender safe space. This dedication to inclusivity is a significant draw for many, ensuring everyone feels welcomed and respected.

Here's a quick overview of their facilities:

While Wi-Fi is currently unavailable, the impressive range of inclusive amenities clearly positions Lux Hair Preston as a considerate and welcoming salon.

The Importance of Appointments and Payment Options

Planning a visit to Lux Hair Preston is simple, with appointments highly recommended to ensure a stylist is available to dedicate time to your needs. The salon operates convenient hours, opening from 10 am to 5:30 pm on Mondays, 9 am to 5 pm on Saturdays, and extending to 7 pm on Fridays and Tuesdays, and 8 pm on Wednesdays and Thursdays. This flexible schedule caters to a variety of lifestyles.

Lux Hair Preston offers a variety of payment options for customer convenience:

• Credit Cards
• Debit Cards
• NFC Mobile Payments

This wide range makes it easy for customers to settle their bills without hassle. The option for contactless payments is particularly appreciated in today’s environment.

It's worth noting the salon isn't overly reliant on digital amenities, with Wi-Fi not currently accessible. However, the focus seems to be firmly placed on providing a high-quality, personal service.

A Cautionary Tale: Colouring Concerns and Communication Breakdown

Despite the overwhelmingly positive reviews, a critical review reveals a disappointing experience regarding a hair colouring service. A client seeking a half-head of highlights, toner, and blowdry at Lux Pentridge was left deeply unsatisfied with the choppy, uneven results and distinct root line, costing $410. The stylist failed to achieve a natural, blended look, and the client was left distressed, particularly as the service was booked before a holiday.

The issue wasn’t solely the initial service; the subsequent handling of the complaint was equally concerning. Despite contacting Elizabeth and the salon with a request for a refund, and completing offering to rectify the issue, the client’s emails were ultimately ignored. This breakdown in communication left the client feeling unheard and further aggravated the situation.

This incident serves as a reminder that even highly rated salons can experience inconsistencies. While Lux Hair Preston generally boasts exceptional colour expertise (as evidenced by Sunil’s praised work), this specific experience highlights the importance of:

• Detailed Consultation: Ensuring a thorough discussion and clear understanding of desired results before commencing any colouring service.
• Prompt and Empathetic Communication: Addressing client concerns with professionalism and a willingness to find a suitable resolution.
• Realistic Expectations: Understanding that achieving complex colour transformations may require multiple sessions or may not be possible without compromising hair health.