KOMO HAIR: Exceptional Styles and Mixed Experiences at This Salon

A Shining Reputation: What Clients are Saying About KOMO HAIR

KOMO HAIR in Preston consistently receives high praise, boasting an impressive 4.6-star rating. Located at 125-127 Plenty Rd, Preston VIC 3072, Australia, this salon clearly makes a strong impression on many. Clients frequently highlight the incredible skill and attentiveness of the stylists. One recent customer, experiencing their first hair dye, raved about Sarah, describing a relaxing and enjoyable experience that exceeded expectations. The colour was described as perfect, with a surprising benefit: healthier-feeling hair afterwards!

Another delighted client specifically thanked Lauren, noting her perfection in washing, cutting, and styling, even going above and beyond by continuing to work after closing hours to ensure the client was thrilled with the result. This dedication to client satisfaction is a recurring theme in the feedback. Here’s a glimpse of the consistent positive feedback:

• Exceptional Colour & Cut: Many testimonials cite specific stylists delivering immaculate colour results and precise haircuts.
• Attentive Styling: Stylists like Olivia and Taylor are commended for meticulously perfecting hairstyles, even replicating complex designs from client inspiration photos.
• Personalised Service: Clients feel heard and understood, with stylists offering professional advice tailored to their hair type and desired look – Yaren’s honest assessment of a requested style is a prime example.
• Positive Atmosphere: The friendly and welcoming staff consistently create a positive and relaxing salon experience.

Beyond the Style: Amenities and Convenience at KOMO HAIR

KOMO HAIR understands the importance of a comfortable and convenient experience. The salon provides essential amenities, including toilet facilities, ensuring a basic level of comfort for all clients. Appointments are strongly recommended, reflecting the salon's popularity and allowing stylists to dedicate the necessary time to each individual.

For ease of payment, KOMO HAIR accepts both traditional credit cards and modern NFC mobile payments. This flexibility caters to a wide range of customer preferences. The opening hours are also designed for convenience, with extended evening hours on Thursdays and Tuesdays (until 9pm) and a Saturday opening, though it's closed Mondays and Sundays. This schedule demonstrates an effort to accommodate busy lifestyles.

Stylist Spotlight: Frequent Mentions of Excellence

Several stylists at KOMO HAIR consistently receive glowing mentions. Jorge, in particular, is celebrated for delivering “hair heaven” with a "special touch." Alana’s exceptional booking consultation also drew praise, with a client feeling she immediately identified exactly the stylist needed.

Here’s a breakdown of frequently highlighted stylists and their strengths:

• Sarah: First-time dye experience specialist; creates relaxed and enjoyable appointments.
• Lauren: Perfectionist in washing, cutting and styling, goes the extra mile for client satisfaction.
• Olivia: Master of replicating complex styles with precision and attentiveness.
• Taylor: Exceptional with thick, coily, long hair; delivers perfect cuts and styles.
• Alana: Provides insightful phone consultations, matching clients with the ideal stylist.
• Yaren: Honest professional advice about hair suitability, delivering beautifully styled cuts.
• Jorge: Renowned for a "special touch," achieving "hair heaven" results.

These repeated accolades demonstrate a high level of skill and dedication across the KOMO HAIR team.

Addressing Concerns: A Negative Experience & Salon Response

While overwhelmingly positive, some feedback indicates that experiences at KOMO HAIR aren't always flawless. One client reported a deeply disappointing experience, receiving a poorly executed haircut (wispy curtain bangs attempted resulting in a thick, unflattering fringe) and experiencing hair damage and an unpleasant chemical smell. The cost of the service – $478 – added to the frustration.

The client did report contacting the salon, and a subsequent visit with another stylist attempted to rectify the situation, though the length of the haircut limited the extent of the repair. Currently, the client is left waiting for hair regrowth and utilising headwear.

It's important to note that this negative experience is an outlier amongst the numerous positive reviews. The salon’s willingness to address the issue with a follow-up appointment suggests a commitment to customer service. While undeniably distressing for the client, this instance highlights the importance of thorough consultation and clear communication between stylist and client to ensure expectations are met and the desired outcome is achieved. Prospective clients are encouraged to come prepared with clear visual references and openly discuss any concerns with their stylist.