Pros 
Cons A Spectrum of Experiences: Examining Customer Feedback for Da-Vinci Hairdressing
Da-Vinci Hairdressing, located at 428 High St, Preston VIC 3072, presents a mixed bag of experiences according to recent customer reviews. The salon maintains a respectable rating of 4.30, but a closer look reveals significant discrepancies in service quality. While some patrons praise the speed, affordability and suitability for children, others recount deeply disappointing and even frustrating encounters. The contrasting opinions highlight a clear inconsistency that potential customers should be aware of. A notable aspect of the facilities is their welcoming attitude towards children, indicated as “Good for kids” within their offerings. The salon operates six days a week with hours from 9:30am to 7pm, Monday through Thursday, Friday and Saturday with reduced hours on Saturday starting from 8:30am and are closed on Sundays.
The Shadow Side: Accounts of Unsatisfactory Haircuts and Customer Treatment
Several reviews detail seriously substandard haircutting experiences. One particularly lengthy and detailed account describes a frustrating situation where a customer requested a specific style—short sides with length on top—and received a rushed, uneven result in under five minutes. The stylist allegedly refused to rectify the mistakes, blaming the customer’s “incorrect hair” and claiming the desired style was unachievable. The senior stylist reportedly corroborated this assessment, adding to the customer’s distress. This individual felt the lack of professionalism and the dismissive attitude were unacceptable, and even suggested reporting the salon to relevant authorities due to concerns about staff qualifications.
Further corroborating this theme, another customer shared a similar experience, describing their haircut as the “worst of [their] life.” They also cited a rushed service and a refusal to improve the cut, ultimately requiring a visit to a different barber to correct the errors. Both of these negative experiences share common threads: speed over quality, a lack of willingness to address customer concerns, and potentially unprofessional conduct from staff. Furthermore, cash-only payment and unexpected price increases were mentioned, adding to issues with transparency. A table summarizing these complaints could be valuable:
| Complaint | Frequency | Details |
|---|---|---|
| Rushed Service | High | Haircuts completed in extremely short timeframes |
| Unwillingness to Fix | High | Stylists refusing to correct errors |
| Unprofessionalism | Medium | Dismissive attitude, blaming the customer |
| Price Increases | Medium | Unexpected and unexplained price hikes |
| Cash Only | Low | Inconvenience of not accepting card payments |
The Bright Spots: Praising Affordability, Speed and Family-Friendliness
Despite the criticisms, Da-Vinci Hairdressing garners positive feedback from other customers. Many reviewers praise the salon for its affordability, describing it as "cheap" and "reasonably priced." The speed of service is also frequently noted as a benefit, making it a convenient option for those short on time. One customer specifically mentioned the "comfy waiting couch.”
Crucially, several reviewers highlight the salon's competency with children's haircuts, stating the service towards children is "great". One positive review specifically praised the stylist's ability to provide helpful suggestions, leading to a more satisfying outcome for the customer. This suggests that the salon may excel in specific areas, particularly basic cuts and catering to families. It also indicates a potentially wider performance gap between stylists - some who prioritize consultation and quality, and others who prioritise speed.
Concerns Regarding Hygiene and Protocol Compliance
Recent reviews point to potential issues with adherence to health and safety protocols. One customer explicitly stated that Da-Vinci Hairdressing was not following COVID-19 protocols, particularly the QR code check-in requirement. This raised concerns about the salon’s commitment to customer safety, especially in the context of ongoing public health considerations. Furthermore, another reviewer noted a lack of "patience" from the staff and a reluctance to provide further trimming without additional charges.
This combination of issues – the potential disregard for hygiene protocols and the additional charges – contribute to a perception of unprofessionalism and a lack of customer care. While affordable prices are attractive, they shouldn't come at the expense of safety, quality, or respectful treatment.