Pros 
Cons A Spectrum of Styles: What Customers Are Saying About Best Cuts & Colours
Best Cuts & Colours in Preston presents a somewhat inconsistent picture based on recent customer feedback. While many patrons highlight positive experiences with specific stylists, a significant number express dissatisfaction with the quality of haircuts received. The salon, located at F16/50 Murray Rd, boasts convenient opening hours (9am-9pm on Fridays & Thursdays, and weekends too!) and accessibility features like wheelchair-accessible parking and entrances, as well as accepting various payment methods including contactless options. It's also noted to be a family-friendly environment. However, quality control appears to be a key area for improvement.
Here's a breakdown of frequently mentioned positives:
- Exceptional Colourists: Paria, Widad, and Maisi (previously at Doncaster, now moving to Northlands) repeatedly receive praise for their colour expertise. Customers rave about stunning results, thorough consultations, and relaxing experiences, especially the scalp massages provided during colour services.
- Friendly & Accommodating Staff: Several reviews mention the warm and welcoming atmosphere, with staff displaying professionalism and a willingness to address concerns. Widad, in particular, is highlighted for her exceptional customer service, going above and beyond to resolve issues with a complimentary service offered as compensation.
- Affordable Pricing & Product Range: The salon is often described as offering great value for money, with considerably lower prices compared to other hairdressers in the area. The availability of a diverse product range is also appreciated by customers.
- Good for Families: Several reviewers highlighted how appropriate the salon is for children, naming Widad as being particularly efficient and wonderful with young customers.
The Cut Above (or Below?): Haircut Concerns at Best Cuts & Colours
The most common thread of negative feedback centres around the quality of haircuts. Several customers report receiving rushed, uneven, and poorly executed cuts, with complaints ranging from noticeable lines at the back of the head to inconsistent fades and length discrepancies.
Consider these specific points from customers:
- Rushed Services: One reviewer reported a haircut completed in just nine minutes, compared to the standard 20-25 minutes expected elsewhere, leading to a subpar result.
- Lack of Skill/Attention to Detail: Descriptions like "the worst haircut I’ve ever had" and comparisons to a corgi resembling an Australian Shepherd (in terms of similarity) illustrate a significant disconnect between customer expectations and the final product. Problems cited include uneven lengths, patchy fades, and a general lack of precision.
- Honesty & Communication: A customer expressed frustration at the stylist not being upfront about time constraints, stating they would have happily rescheduled if informed the service would be rushed.
- Inconsistent Quality: The varying experiences suggest a lack of consistent quality control among stylists. While some receive glowing reviews, others clearly fall short of meeting customer needs.
Stylist Spotlight: Who's Getting it Right?
Despite the overall mixed reviews, several stylists at Best Cuts & Colours consistently receive positive attention. Identifying these individuals can guide customers seeking a specific style or service.
| Stylist Name | Key Strengths | Customer Feedback Highlights |
|---|---|---|
| Paria | Haircuts & Colour | "Perfect haircut", "stunning colour", "took the time to understand what I wanted" |
| Widad | Colour, Customer Service, Child-Friendly | "Amazing colour", "efficient with my son", "accommodating with product returns" |
| Maisi | Colour (previously Doncaster, now Northlands) | "Amazing job", highly skilled and recommended, consistent quality |
| Lilly | Colour, Speed & Professionalism | "Fast and professional", "love my hair colour", "low prices" |
It’s worth noting that consistently positive reviews are tied to specific stylists, suggesting prospective clients should actively request their preferred hairdresser when booking.
Navigating the Experience: Practical Information & Considerations
To help potential customers make informed decisions, here's a rundown of key information and considerations regarding Best Cuts & Colours:
- Contact Information: +61 3 9463 0017. Calling ahead to book an appointment and specifically request a preferred stylist is highly recommended.
- Location & Accessibility: F16/50 Murray Rd, Preston VIC 3072. The salon is wheelchair accessible, with both parking and entrance facilities catering to those with mobility needs.
- Opening Hours: Varied hours across the week, from 9am-9pm on Thursdays and Fridays, making evening appointments possible. Full weekly schedule:
- Monday: 9am–5:30pm
- Tuesday: 9am–5:30pm
- Wednesday: 9am–5:30pm
- Thursday: 9am–9pm
- Friday: 9am–9pm
- Saturday: 9am–5pm
- Sunday: 10am–5pm
- Payment Options: Accepts Credit cards, Debit cards and NFC mobile payment.
- Be Specific: When booking, clearly communicate your desired style and any previous experiences you’ve had, particularly if you’ve had issues with haircuts in the past. Bringing reference photos can also be helpful.
- Consider alternative nearby locations: If colour or a restyle is the main priority it may be easier to find consistent quality from the more positive reviews from staff who are known for those services.