Pros 
Cons A Sanctuary of Serenity…For Some
Susan Japanese Head Spa in Point Cook, VIC, currently boasts a respectable 4.6-star rating, and judging by many reviews, it’s easy to see why. Clients consistently praise the relaxing atmosphere and the genuinely friendly nature of the team. Described as a “tranquil oasis” and a “beautiful experience,” Susan’s aims to deliver a holistic escape that goes beyond a simple haircut. The spa is notably LGBTQ+ and Transgender safe, creating a welcoming environment for all. Facilities include wheelchair-accessible parking and convenient payment options (credit & debit cards accepted). Many highlight specific staff members like Helen, who is consistently lauded for her exceptional pampering skills and dedication to client relaxation. Customers, particularly those seeking spiral perms or hair repair, frequently remark that the investment is “worth it” given the quality of service and products used. Several reviewers who visited for special occasions like Mother’s Day confirm a positive experience, noting the spa is also "good for kids".
The Allure of the Japanese Head Spa Ritual
The core attraction at Susan Japanese Head Spa is, unsurprisingly, the Japanese head spa treatment itself. This isn't just a wash and blow-dry; it's a multi-sensory ritual designed to rejuvenate both hair and mind. The treatment typically includes a relaxing foot spa with green tea, a warm water therapy for the head and shoulders, a massage, and the application of specialised hair care products. Clients rave about the silky smooth results and the feeling of being transported to a state of "bliss." The deluxe combo, offered in two-hour sessions, extends the experience with a full body massage, reported to relieve tension and improve well-being, providing benefits such as increased chest openness.
Here’s a breakdown of what makes the experience stand out, according to customer testimonials:
- Warm Water Therapy: "Delicious" and deeply relaxing, easing muscle tension.
- Specialised Products: Contribute to noticeably smoother and healthier hair.
- Multi-Sensory Approach: From the aroma of green tea to the soothing atmosphere, every detail is designed to enhance relaxation.
- Professionalism: Helen and the team receive consistently high praise for their skill and attention to detail.
A Mixed Bag: Where the Experience Falls Short
However, the overwhelmingly positive reviews aren’t universal. A concerning number of customers have reported experiences that starkly contrast the serene image Susan Japanese Head Spa aims to project. Recurring complaints detail a significant lack of professionalism and attention to detail. One extensively detailed review paints a picture of a chaotic environment – a "share house" atmosphere with a crying child present during the treatment. Beyond the disruptive noise, the reviewer alleges rushed service, inattentive therapists (described as doing laundry or taking breaks mid-treatment), and even unsettling behaviour, including a therapist eating and burping during the massage. The foot rub was described as “half-assed,” lacking the promised pressure point therapy.
Further concerns raised include:
- Lack of Consultation: No discussion of product allergies or sensitivities prior to treatment.
- Uncomfortable Application: Steam directed into ears, water near-drowning during hair washing, and potentially harmful heat from the hair dryer.
- Unprofessional Conduct: Therapist drinking and burping during the massage, and using nails during head massage.
- Overall Rushed Experience: A sense that the treatment was hurried and lacked the calming presence implied in promotional materials.
Practical Information and Considerations
Susan Japanese Head Spa is located at 3 Regatta Chase, Point Cook VIC 3030 and is open seven days a week from 10am to 6pm. Appointments are required or at least recommended to ensure availability. They do a good job with recycling plastic bottles which is positive. While the spa advertises good value for money, potential clients should weigh the positive reviews against the negative experiences. The price point for a 1.5-hour Japanese head spa is approximately $120. It's crucial to contact Susan directly at +61 420 858 743 to discuss any specific concerns or sensitivities prior to booking, and to perhaps inquire about the therapist assigned to your appointment. While the spa is keen to create a relaxing environment, prospective customers need to be aware of the possibility of a less-than-perfect experience, as evidenced by the considerable discrepancies in customer feedback.