Pros 
Cons A Haven for Little Mermaids & First Haircuts
StarKids Salon Spa in Point Cook consistently receives glowing reviews, especially when it comes to creating magical experiences for children. Many parents praise the salon’s ability to transform a simple haircut into something truly special. One parent raved about Sim’s artistry, specifically highlighting the "beautiful mini mermaid hair braids" and "attention to detail" which left both mother and daughter feeling "like magical mermaids for the day". This sentiment is echoed by others who appreciate the creative touches, like bows and glitter added to braids, making a visit to StarKids far more than just a trim. The salon clearly excels at making children feel pampered and beautiful.
Here’s a glimpse of what sets StarKids apart for those special moments:
- Creative Flair: Braids, glitter, and hair accessories are frequently mentioned, turning haircuts into a fantastical experience.
- Gentle Approach: Stylists are consistently described as gentle and patient, crucial for young children experiencing their first haircuts.
- Memorable Experiences: Services like pamper parties receive high praise for creating lasting birthday memories.
- Age-Appropriate Styling: Stylists understand how to tailor haircuts to suit the age and style of their young clients.
The Kid-Friendly Vibe: Comfort & Convenience
StarKids Salon Spa clearly prioritises a welcoming and comfortable environment for children. The positive feedback consistently highlights the staff’s ability to put kids at ease. Many reviewers mention how stylists “try and relax your child during their time there”, a skill acknowledged as vital when dealing with shy or anxious little ones. The presence of iPads to provide entertainment during haircuts is another significant plus.
Beyond the atmosphere, StarKids offers practical conveniences for parents:
- Accessibility: The salon features a wheelchair-accessible car park, entrance and toilet, ensuring inclusivity for all families.
- Free Parking: A complimentary parking lot removes one stress factor for families visiting.
- Appointment System: While walk-ins are possible, appointments are highly recommended according to reviews, helping to minimise wait times and ensure dedicated attention.
- Children-Focused Services: From hair washes and cuts to braids and nail painting, the salon offers a comprehensive range of pampering options specifically tailored to kids.
- Good for Kids: Repeat customer reviews highlight how much children actually enjoy their visit to the salon.
A Mixed Bag: Spotlight on Haircutting Consistency
While overwhelmingly positive, some feedback suggests that the quality of haircuts can be inconsistent. One reviewer expressed disappointment with multiple haircuts after their initial positive experience, citing uneven and choppy results. They specifically noted the issue wasn't with their son, who enjoys haircuts, but with the skills of stylists who had since left the salon.
This is a key area that StarKids Salon Spa should address to maintain its high rating. While individual stylist skills will naturally vary, maintaining consistent quality control is crucial; perhaps by investing in ongoing training and development for staff. Here’s a breakdown of customer feedback regarding hair cutting:
| Review Type | Key Points |
|---|---|
| Positive | Skilled, gentle, age-appropriate styling, excellent results. |
| Negative | Uneven cuts, choppy finishes, inconsistent quality after staffing changes. |
| Neutral | Relies heavily on booking and accepting initial appointments might be better than walk-ins. |
Staff Shout-Outs & Personal Connections
The heart of StarKids Salon Spa seems to lie with its dedicated team. Numerous reviews specifically mention and praise individual stylists by name, highlighting their exceptional skill and ability to connect with children. Sayara receives accolades for building rapport with even the shyest of clients, while Seema is commended for her patience and crafting skills with a “cheeky” young boy. Sim is a frequently praised stylist for braiding and customer services as well.
This level of personal connection is a major draw for parents, who clearly value finding a stylist their child trusts and enjoys spending time with. The fact that staff are described as "friendly," "passionate," and "amazing" underscores the positive atmosphere StarKids has cultivated.
Here's a collection of staff-specific compliments:
“Special shoutout to Sayara who my daughter really warmed to (even though a very shy kid)."
“Thank you so much, Sim, for the beautiful mini mermaid hair braids… Your attention to detail and gentle touch made the whole experience so special."
“Special mention to Seema for her excellent crafts and patience on our cheeky boy.”
This strong focus on personal care clearly contributes significantly to the positive reputation of StarKids Salon Spa.