Pros 
Cons Crowning Glory: A Mixed Bag of Experiences
Crowning Glory Beauty, Nail & Hair Salon in Point Cook, VIC, presents a rather complex picture based on recent customer feedback. While boasting a convenient location at 139 Malibu Blvd and accessible features like wheelchair-accessible parking, the salon’s overall reputation sits at a 3.7, indicating a distinctly varied standard of service. It’s clear from reviews that experiences range from blissful pampering to frustrating disappointments. The salon operates consistently from 10 am to 6 pm, Monday through Sunday, and takes appointments, which are highly recommended. Diverse payment options including credit & debit cards, and NFC mobile payments provide customer convenience.
Here's a breakdown of what customers are saying:
- Hits: Many rave about skilled stylists, particularly for hair services. One customer specifically praised the stylist who provided a haircut, foils, root touch-up, wash, and blowdry, describing a "great 3 hours of being stress free" and expressing delight with the result. Another client, previously a loyal customer of the previous owner, found their hair perfectly matched to an inspiration photo and appreciated the reasonable pricing.
- Facial & Colour Favours: There’s strong positive sentiment regarding the facial treatments and hair colouring options. One customer felt “amazing” after their services and specifically lauded Padma as a “sweetheart.”
- Event Styling Successes: Styling for special events appears to be a strong suit, with one reviewer receiving compliments all night on hair styled similarly to their inspiration picture and valuing the reasonable price.
- Owner’s Friendly Demeanour: The owner consistently receives praise for their friendliness and excellent customer service skills, contributing to a positive atmosphere for many patrons.
Hygiene Concerns and Painful Procedures
Unfortunately, a prominent thread within the reviews points to significant issues regarding hygiene and service quality. One particularly concerning review details a frustrating experience with a full leg wax. The customer claims the treatment was exceptionally painful, the beautician failed to remove all hair despite 25 years of experience (blaming the client’s hair type), and most disturbingly, the waxing bed was unclean, with rice visibly present. This raised serious concerns about the salon's cleanliness standards.
This isn't an isolated incident. Another customer reported being overcharged for waxing, citing inconsistent pricing practices. They were told they were charged extra for 'full growth’ while being told their arm hair should have resulted in a discount, and discrepancies between advertised rates and the final bill. The waxing experience itself was described as rough and dismissive of discomfort.
Here’s a summary table of the reported issues:
| Issue | Severity | Frequency |
|---|---|---|
| Poor Hygiene | High | 1 |
| Painful Waxing | Medium | 2 |
| Inconsistent Pricing | Medium | 1 |
| Dismissive Service | Medium | 1 |
Wait Times and Service Discrepancies
Beyond the issues of hygiene and painful treatments, several reviews highlight problems with appointment management and inconsistency in service delivery. A booking for two manicures resulted in a nearly two-hour delay, causing one customer to miss a part of their 40th birthday celebrations. Furthermore, the manicure itself was flawed, with one hand not being painted to the tips, requiring the client to file down their nails.
These delays and imperfections suggest potential staffing issues or an overbooking of appointments. The lack of attention to detail in the manicure – the polish not reaching the tips – indicates a need for greater quality control and a commitment to thoroughness, even during busy periods. This also speaks to the inconsistency of results. While some customers receive flawless service, others experience noticeable imperfections that detract from the overall experience.
Accessibility & Booking Information
Crowning Glory Beauty, Nail & Hair Salon provides crucial accessibility detail – a wheelchair-accessible car park – which is excellent for inclusivity. It’s important for prospective clients to be aware that booking an appointment is highly recommended, given reported wait times.
Here’s a quick reference guide for those considering visiting:
- Address: 139 Malibu Blvd, Point Cook VIC 3030, Australia
- Phone: +61 3 8375 0019
- Opening Hours: 10 am – 6 pm, Monday – Sunday
- Accessibility: Wheelchair-accessible car park available
- Payments: Credit Cards, Debit Cards and NFC mobile payments are all accepted.
- Booking: Appointments are strongly advised.
It's worth noting the salon’s flexibility in opening hours, remaining accessible all seven days of the week, which is a benefit for those with busy schedules.
It appears the transformation of ownership from Summa has resulted in differing experiences regarding service and offerings, hinting at a period of transition and potential adjustments needed to maintain consistently high standards.