Pros 
Cons is the following.
4rever Hair Studio: A Mixed Bag of Experiences in Point Cook
Are you looking for a new hairdresser in Point Cook? Let’s examine the feedback surrounding 4rever Hair Studio, boasting a solid 4.3-star rating, to help you decide.
Location & Convenience:
Located within the Sanctuary Lakes Shopping Centre in Point Cook, 4rever Hair Studio benefits from convenient accessibility, including a wheelchair-accessible carpark and entrance, along with free parking. The salon also offers services for children and is open seven days a week, making appointments at any time easy to manage. They accept credit, debit, and NFC mobile payments.
What Customers Love:
Many clients report fantastic experiences at 4rever Hair Studio. Several specifically call out the professional service. One customer raves about Shelley and Rachel, praising their exceptional ability to meet client needs and telling us they will continue booking weekly appointments because of the high quality of service. Some clients are even willing to travel an hour for the experience, which is high praise indeed.
A Cautionary Tale: Colouring Issues & Customer Service
However, not all experiences are positive. One customer had a dismaying experience when getting foils and a balayage. The initial colour resulted in ash tones when a warm sunlight tone was requested. Despite a second toner attempt, the colour remained ash blonde at the back of the head, diverging from the desired result. The customer felt that the manager dismissed their preferences, initially stating they didn't like orange tones.
The impact went beyond just the colour. Lasting over 5 and a half hours, the wait time and colour catastrophe was emotionally draining particularly for a tired mum.
Further frustration arose when the customer felt there was no record of previously used colours (despite requesting it) and was asked to select the corrective toner without professional advice. This was compounded when the manager was unable to provide the promised haircut during the follow-up appointment despite the promise of a trim and blow wave.
Here's a breakdown of the key concerns from the negative review:
- Colour Misunderstanding: Initial colour wasn’t what the customer wanted.
- Lack of Empathy: The Customer felt their needs hadn’t been understood,.
- Poor Communication: Lack of records of previously used colours.
- Broken Promises: A haircut pledged during the first appointment was not delivered in the follow-up
Services Offered:
Here’s a quick glance at what 4rever Hair Studio offers:
- Haircuts
- Colouring (Balayage)
- Extensions
- Styling
- Wheelchair Accessibility
- Kid Friendly
Contact Information:
- Address: Shop 6, Sanctuary Lakes Shopping Centre, Point Cook VIC 3030, Australia
- Phone: +61 3 9395 8388
The Verdict:
4rever Hair Studio appears to be a beloved salon for many, offering a range of services in a convenient location with accessible facilities. However, the experience is not without potential pitfalls, particularly in colour services. The negative review highlights the importance of clear communication and managing expectations.
If you're considering 4rever Hair Studio, ensure you:
- Thoroughly discuss your desired colour and style, offering reference photos where possible.
- Confirm the availability of documentation regarding colours used throughout your visit.
- Clarify appointment timings and ensure all promised services are accounted for.
Ultimately, reading a variety of experiences can help you make an informed decision. This mixed feedback suggests 4rever Hair Studio could be a great fit for some, but it's essential to go in prepared and clearly articulate your needs.