Pros 
Cons A Sanctuary for Hair: First Impressions & Welcoming Atmosphere
161 Hair Room Hair & Beauty in Point Cook consistently receives praise for its exceptional client experience, starting from the very first interaction. Numerous reviews highlight the warm and welcoming nature of Rose, the salon’s stylist. Clients consistently describe feeling instantly comfortable and relaxed, as if they’ve known Rose for years.
This isn’t just about pleasantries; it’s about a stylist who truly listens. Clients detail how Rose takes the time to understand their individual needs and desires, offering insightful advice and a collaborative approach. This focus on building rapport clearly contributes to the salon’s high satisfaction rate. Notably, 161 Hair Room is equipped with facilities to ensure accessibility, including a wheelchair-accessible car park and entrance, reflecting a commitment to inclusivity.
Here’s a summary of what clients are saying about the atmosphere:
- Welcoming: Described as “warm, inviting,” and making clients feel “at ease.”
- Personalised: Rose is noted for taking the time to understand each client’s vision.
- Relaxing: The studio environment is described as “Zen” and conducive to a calming experience.
- Approachable: Clients mention building a friendly relationship with Rose, feeling comfortable enough to engage in great conversation.
Colour Transformations & Expert Cutting
The true testament to 161 Hair Room's skill lies in the consistently positive feedback regarding the quality of their services. Clients rave about the stunning colour transformations Rose achieves, even reversing the effects of at-home colour attempts. From drab to vibrant blonde, dark brown to a natural mousey tone, Rose is frequently lauded as a “hair magician” who delivers exactly what clients envision – and often exceeds expectations.
The salon doesn’t just excel in colour; cutting expertise is also a major draw. Many reviewers specifically sought out Rose after struggling for years to find a hairdresser proficient in cutting short hair. The results, as described by one client, have allowed them to “face the world confidently.” Volume and shape are frequently mentioned as positive outcomes, even for those with previously thin or brittle hair.
Here's a breakdown of service highlights:
| Service | Client Feedback Keywords |
|---|---|
| Colour | Vibrant, natural, transformation, correction |
| Cutting | Precise, confident, volume, shape, skilled |
| Hydration Treatments | Excellent outcome, revitalised, healthy look |
Going Above & Beyond: Flexibility & Convenience
161 Hair Room sets itself apart by offering a level of flexibility and dedication that goes beyond standard salon service. Several reviews highlight Rose’s willingness to accommodate clients’ busy schedules, even going so far as to offer appointments at clients’ homes when salon visits aren’t possible. This level of commitment is especially appreciated by clients with limited availability or mobility concerns.
The salon's payment options are also modern and convenient, accepting credit cards, debit cards, and NFC mobile payments. Appointments are recommended, ensuring clients receive the dedicated attention they deserve. Given Rose's popularity and willingness to accommodate, booking in advance is certainly advised.
- Home Visits: Rose’s willingness to travel to clients demonstrates exceptional dedication.
- Flexible Scheduling: Accommodating needs even with short notice and work commitments.
- Convenient Payments: A range of payment options for ease of transaction.
- Appointment Based: Ensures personalised service and adequate time for each client.
A Loyal Clientele: Finding a "Forever Salon"
Perhaps the most compelling evidence of 161 Hair Room's success is the number of clients who declare it their “forever salon.” Repeat bookings and enthusiastic recommendations are common, demonstrating the salon's ability to consistently deliver exceptional results and build lasting relationships. Clients praise not only Rose’s technical skill but also her genuine care and friendly personality, creating an experience that extends beyond just a haircut or colour treatment.
One client, after a nine-year search, finally found a stylist who understands how to cut short hair perfectly. Others describe feeling transformed, not only in appearance but in their overall confidence. The consistent message is clear: 161 Hair Room Hair & Beauty is more than just a salon; it’s a place where clients feel valued, understood, and leave feeling their absolute best.