Pros 
Cons A Sanctuary for Style: First Impressions & Accessibility at The Edit Hair Studio
The Edit Hair Studio, nestled within Westfield Plaza in Penrith, consistently earns high praise, currently boasting a 4.7-star rating. It’s clear from customer feedback that the salon prioritises a welcoming atmosphere – particularly notable is their accommodation of clients with young children. One delighted customer recounts having a stress-free colour and cut appointment with their two-month-old, a testament to the staff’s friendly and accommodating nature.
But the positive experience extends beyond the vibe. The Edit Hair Studio demonstrably caters to diverse needs, clearly investing in accessibility. Features include:
- Wheelchair-accessible car park: Eliminating a significant barrier for many.
- Wheelchair-accessible entrance & seating: Ensuring ease of movement within the salon.
- On-site and Outdoor Services: Offering convenience and flexibility.
- Identifies as Women-Owned: A detail that resonates with many seeking to support female-led businesses.
These thoughtful touches, coupled with essential amenities like a toilet, contribute to a salon experience that prioritises comfort and inclusion. The salon also clearly states an appointment is required or recommended – a smart move to ensure stylists can dedicate the appropriate time and attention to each client. Payments are also streamlined with options for credit, debit, and NFC mobile payments.
Colour Transformations & Cutting Expertise: The Stylists' Touch
The Edit Hair Studio’s reputation largely rests on the skills of its stylists. Felicity, in particular, receives frequent accolades. Customers rave about her expertise with curly hair, describing her cuts as “amazing” and praising her as a “creative genius.” Another client was thrilled with a wash, blow dry, and trim performed by Felicity, deeming it "perfect" even during a busy period.
Beyond Felicity, Pauline and Amelia also garner significant positive feedback. Amelia is described as “fantastic”, exceeding expectations with a colour and blow-dry service. Pauline is similarly praised for delivering exactly what the client wanted, creating a beautiful result. Other stylists such as Janelle are also highlighted for their sweetness and exceptional blow-drying skills contributing to a "gorgeous bouncy blowout."
Here's a quick glimpse of the expertise praised:
| Stylist | Speciality/Compliment |
|---|---|
| Felicity | Curly hair cuts, Blow-dries, Creative styling |
| Pauline | Achieving desired colour results, Professionalism |
| Amelia | Colour applications, Overall salon experience |
| Janelle | Exceptional blow-drying, Kindness |
The salon offers a broad range of services making it a destination for colour transformations, precise cuts, and styling for various hair types.
A Mixed Bag: Navigating Potential Challenges
While overwhelmingly positive, feedback isn't universally glowing. One significant review details a frustrating 4-hour appointment for a balayage, highlighting communication breakdowns and pricing discrepancies. The customer felt unheard, receiving one-word answers and a lack of explanation throughout the process. The advertised price on the website ($335) differed from the quoted price in-salon ($420), despite acknowledging the disclaimer about potential price changes upon consultation.
Further issues included a lengthy 90-minute bleach application with minimal check-ins and a subsequent toner process where the client felt equally neglected. This resulted in significant anxiety and ultimately, a result that wasn't quite the desired outcome. It's worth noting that the customer acknowledged the final hair colour was "nice," but the experience overshadowed the result.
This negative experience highlights areas where The Edit Hair Studio could improve:
- Enhanced Communication: Stylists should proactively explain each step of the process to clients, particularly during lengthy treatments.
- Price Transparency: Regularly update website pricing to avoid discrepancies.
- Appointment Adherence: Addressing delays and offering apologies for wait times is crucial.
- Client Wellbeing: Checking in with clients during long procedures to ensure comfort and address any concerns.
Consistent Commendations: Atmosphere & Trust
Despite the isolated negative review, the vast majority of clients highlight the consistently positive atmosphere at The Edit Hair Studio. Words like “welcoming,” “warm,” “professional,” and “kind” appear repeatedly. Multiple customers state they “always have an amazing experience” and “100% trust” the stylists with their hair.
This sense of trust is a significant differentiator, and is reinforced by the salon’s obvious dedication to providing high-quality service. One client specifically appreciated the clean and beautiful space with a "great vibe," while another praised the staff’s consistent ability to deliver exactly what she wanted. It’s the combination of skilled stylists, a comfortable environment, and a genuine commitment to customer satisfaction that keeps clients returning and recommending The Edit Hair Studio to others. The salon is available seven days a week, with extended hours on Thursday until 9pm, catering to a busy clientele.