Pros 
Cons A Warm Welcome & Consistent Excellence: The Cabello Room’s Strengths
The Cabello Room in Penrith enjoys a stellar 4.9-star rating, and consistently receives praise for its welcoming atmosphere and skilled stylists. Many clients, like one who has frequented the salon for three years, highlight the consistently warm and inviting nature of the staff – described as offering “warm, welcoming smiles” from the moment you enter. This positive environment seems central to the salon's appeal.
Several reviews emphasize the transformative results clients experience, with one noting a journey from “dead and short” hair to “long, luscious and thriving” thanks to the care provided. This speaks to the salon's commitment to hair health and its capacity to deliver noticeable improvements.
Here's a snapshot of common positive feedback:
- Expert Colour Matching: Particularly lauded is Annaliese’s skill in colour matching for hair extensions, with a professional hairdresser herself achieving perfect results and receiving compliments from strangers.
- Personalised Styling: Stylists, especially Annalise and Naomi, are repeatedly praised for their ability to listen to client desires and offer solutions to achieve the desired look. They don’t just do hair, they collaborate on it.
- Confidence Boosting: Multiple reviewers express feeling more confident and “in love with their hair” after visiting The Cabello Room.
- Welcoming to All Ages: The salon is noted as “good for kids”, implying a family-friendly environment.
- Accessibility: With wheelchair-accessible car parking and entrance, The Cabello Room actively strives to be inclusive.
The salon’s operating hours cater to a variety of schedules, with extended hours on Wednesdays (until 9pm) and early openings on Saturdays (7am-1:30pm). Appointments are recommended, ensuring a personalized experience.
The Creative Touch: Services Spotlight
The Cabello Room offers a diverse range of services, appealing to a broad clientele. Beyond standard haircuts and colouring, the salon specialises in hair extensions, earning recognition from industry professionals for colour accuracy.
One particularly intriguing offering is the Japanese Inspired Head Spa. While the initial impression of the salon is “gorgeous” and the staff “super friendly”, the experience itself garnered mixed feedback. The treatment, priced at $178 for 1 hour 35 minutes (including a blow-dry), promises a luxurious ritual – a deep cleanse, aromatic oils, massage tools, water relaxation therapy, and heated eye pads. However, one client found the spa experience compromised by the salon’s bustling atmosphere. The proximity to other clients and staff conversations detracted from the intended tranquil ambience.
Here's a breakdown of the Head Spa experience as described:
| Element | Expectation (Advertised) | Client Experience |
|---|---|---|
| Salt Scrub | Included | Not remembered |
| Essential Oils | Included | Not apparent |
| Scalp Brushing | Included | Present, but standard |
| Water Relation Therapy | Included | Appears less prominent |
| Heated Eye Pads | Included | Present |
| Massage Duration | Significant | Standard/Mechanical feel |
| Overall Timing | ~1hr 35 mins | Completed in ~60 mins |
A Disappointing Deviation: Concerns Regarding Service & Communication
While overwhelmingly positive, some experiences at The Cabello Room fall short of expectation. A concerning review details a negative experience with Isabel Vella, alleging unprofessional conduct and a refusal to rectify unsatisfactory results. The client reports paying nearly $700 for a service that included uneven bangs and an unwanted gold tone in her hair following a 'shadow root' application.
The client’s primary frustration stemmed not just from the initial outcome, but from the subsequent handling of the complaint. Instead of addressing the issues, the client alleges Isabel Vella “sacked” her as a client and refused a face-to-face discussion. The client is currently pursuing the matter with Fair Trading.
A particularly contentious point is the salon owner's response to the online review, with the client alleging it was a personal attack, questioning her conduct rather than addressing the professional shortcomings in the service provided. The client points out that the rebooking of an appointment after expressing dissatisfaction underscores the initial lack of concern.
This review reinforces the importance of clear communication and accountability in addressing client concerns.
Practicalities & Accessibility: Planning Your Visit
The Cabello Room is conveniently located at Shop 1/20/22 Woodriff St, Penrith NSW 2750. Clients can reach the salon via phone at +61 431 495 655. Various payment options are accepted, including credit cards, debit cards, and NFC mobile payments.
Beyond the core services, the salon provides a comfortable and accommodating environment. Key details for planning a visit:
- Wheelchair Accessibility: The salon is equipped with wheelchair-accessible parking and entrance, demonstrating a commitment to inclusivity.
- Amenities: A toilet is available for client use.
- Appointment System: Appointments are highly recommended to ensure a personalized experience and minimize wait times.
- Family-Friendly: Noted as “good for kids”, indicating it welcomes families.
- Contact: No direct method for providing private feedback exists aside from text message.