Pros 
Cons A Tangled Web of Reviews: What Customers Are Saying About Tangled Hair
Tangled Hair, located in Penrith Plaza, NSW, presents a mixed bag according to recent customer feedback. With a rating of 3.40, it's clear experiences vary considerably. The salon boasts convenient opening hours – 9am-5pm Monday to Saturday, and 10am-5pm on Sunday – and offers accessible features like wheelchair-accessible parking and entrances. They also accept a variety of payment methods including credit, debit and NFC mobile payments. Notably, Tangled Hair also caters to families, advertising itself as 'good for kids.' However, multiple reviews point to inconsistencies in service quality which significantly impact customer satisfaction. Discrepancies in pricing and execution of requested styles appear to be common themes.
Here's a breakdown of commonly mentioned positive and negative aspects, sourced directly from customer testimonials:
Positives:
- Exceptional Stylists: Several customers specifically praised stylists like Kili, Aman, and Hannah for their skills and customer service. Kili delivered exactly what was asked for, whilst Aman expertly blended regrowth and toned down orange hues. Hannah’s bouncy blow dries are consistently highlighted for their quality and longevity, including thoughtful touches like pinning curls during makeup appointments.
- Reasonable Pricing: Multiple reviewers mentioned the prices being reasonable for the services received.
- Uplifting Atmosphere: A reviewer noted a “very uplifting and happy vibe” within the salon.
- Colour Correction Success: One customer had a positive colour correction experience, finding the staff helpful and patient.
Negatives:
- Inconsistent Results: A prominent complaint revolves around inconsistent hair colouring. Customers reported receiving colours far lighter than requested, uneven foil application, and lack of blending.
- Poor Customer Service: Multiple reviewers expressed dissatisfaction with the customer service, describing stylists as “rushed” and “unprofessional.” Instances of colour being left on the skin without prior protective application (e.g., Vaseline) were reported.
- Incorrect Haircuts: One customer lamented receiving a mere “snip” for a layered haircut costing $45, requiring further prompting for a more noticeable result. Another reported sections of hair being accidentally “snapped” during a cut.
- Stylist Turnover: One customer experienced being switched between three different stylists during a single appointment.
Diving Deeper into Colouring Concerns
A significant portion of the negative feedback centres around hair colouring services at Tangled Hair. Customers seeking colour changes, particularly foils and toning, appear to frequently encounter issues. One particularly detailed account describes a failed attempt at achieving ashy/light brown tones, resulting in an unexpectedly blonde finish the customer specifically stated they didn't want. The lack of blending mentioned in this instance, manifesting as “solid lines,” demonstrates a lack of attention to detail.
Here's a table summarising colour-related complaints:
| Issue | Details | Customer Impact |
|---|---|---|
| Unwanted Lightness | Hair colour significantly lighter than requested (e.g., blonde instead of ashy brown). | Dissatisfaction, need for corrective colour at another salon. |
| Uneven Application | Solid lines and lack of blending, particularly with foils and regrowth. | Visually unappealing result, requiring further attention. |
| Incorrect Tone | Tone not matching inspiration photos or desired outcome (e.g., orange tones instead of cool ashy tones). | Dissatisfaction, colour correction needed. |
| Inadequate Protection | Colour applied to skin (forehead/sides) without prior use of protective barriers like Vaseline. | Skin irritation, unprofessional service. |
Blow Dry Experiences: A Tale of Two Outcomes
While colour services seem to be a point of contention, blow dry experiences are more varied. Hannah receives consistently high praise for her bouncy blow dries, going above and beyond by accommodating customer needs (like pinning curls for makeup appointments) and ensuring long-lasting styles. Customers specifically laud her skill and attention to detail.
However, the experiences aren’t universally positive. One customer felt their blow dry was “hurried” and lacked the finishing touches of serum, and mentioned the stylist moved on to another client immediately after completing the service. This reinforces the recurring theme of stylists appearing rushed and prioritising speed over quality. It's evident that the quality of the blow dry service is highly dependent on the individual stylist attending.
Accessibility & Payment Options: Convenient but Not a Guarantee of Satisfaction
Tangled Hair excels in accessibility and payment flexibility. The availability of wheelchair-accessible parking and entrance points is a significant positive for customers with mobility needs. The acceptance of credit cards, debit cards, and NFC mobile payments provides convenience for a broad range of customers. Additionally, advertising the salon as “good for kids” suggests a welcoming environment for families.
However, these facilities and convenience factors do not mitigate the core issue of inconsistent service quality, as highlighted by many reviewers. While the practical aspects of visiting Tangled Hair may be appealing, potential customers should carefully consider the varied feedback regarding the actual hair services provided and specifically request a stylist mentioned positively in reviews (such as Kili, Aman or Hannah) if possible.