Pros 
Cons A Consistent Five-Star Experience: What Clients Are Saying
Salon Sojourn, located in Penrith, NSW, isn't just earning a 5.000000 rating – it’s maintaining it, and for good reason. The overwhelming sentiment from clients is one of exceptional skill, particularly from stylist Gemma, and a deeply personal, confidence-boosting experience. It’s clear this beauty salon prioritises not just aesthetics, but also the wellbeing and self-esteem of those who walk through its doors. Several reviews specifically highlight how Gemma goes ‘over and above,’ exceeding expectations with every appointment.
Here's a breakdown of what makes Salon Sojourn stand out, according to its happy customers:
- Exceptional Haircuts: Repeatedly lauded, especially for modern styles like razor shags and wolf cuts, which can be challenging to find specialists for in Western Sydney.
- Confidence Restoration: Clients express feeling transformed, not just with a new hairstyle, but with a renewed sense of self and a boost to their confidence.
- Understanding & Intuitive Styling: Gemma demonstrates a remarkable ability to translate vague requests ("ramble", as one client puts it) into stunning, personalised results. She’s also shown a willingness to take creative control, resulting in transformations clients adore.
- Professionalism & Care: Numerous comments praise the professional customer service and Gemma’s general demeanour, making clients feel valued and comfortable.
Diving Deeper Into Gemma's Expertise
Gemma is undeniably the star of Salon Sojourn, frequently mentioned by name in glowing reviews. It’s not just what she does, but how she does it that resonates with clients.
Let's look at specific areas where Gemma excels, as detailed in client feedback:
| Skill | Client Feedback Highlights |
|---|---|
| Layering | "Very good with layering particularly on my very fine hair." |
| Modern Cuts | “Best person to go to for a great modern haircut..." “…never been as happy as I was yesterday." |
| Razor/Wolf Cuts | “So lucky to find Salon Sojurn…Took a lot of instagram stalking but im now a customer for life!” |
| Intuitive Styling | "She knows how to interpret my ramble into an actual haircut…" |
| Transformative Results | "...gave me back my confidence and put back a sparkle in my eyes again." |
Gemma's approach seems rooted in a genuine desire to understand her clients’ needs and provide a result that not only looks good but feels good, leading to a loyal and enthusiastic customer base.
Practicalities & Convenience: What to Know Before You Go
Salon Sojourn offers a suite of considerate facilities and flexible opening hours. Located at Suite 3/20/24 Castlereagh St, Penrith NSW 2750, the salon is easily accessible. Here's a look at the details:
- Contact: +61 452 234 352
- Opening Hours:
- Friday: 8:30 am – 5 pm
- Monday: Closed
- Saturday: Closed
- Sunday: 7 am – 6 pm
- Thursday: 8:30 am – 10 pm (Late night appointments available!)
- Tuesday: 8:30 am – 5 pm
- Wednesday: Closed
- Payment Options: Credit cards and NFC mobile payments are accepted, offering a range of convenient choices.
- Appointments: Recommended to ensure Gemma can give you her full attention and personalise your experience.
- Family-Friendly: Surprisingly, the salon is noted as “Good for kids”, indicating a welcoming environment for families.
- Amenities: Basic comforts like a toilet are available.
- Women-Owned: Proudly identifies as a women-owned business.
“You will not be any happier than after leaving the salon with Gemma’s work. She does everything you ask for but better.” – A testament to the salon’s commitment to client satisfaction.
Beyond the Hair: The Salon Atmosphere
Beyond the technical skill and practical convenience, clients consistently mention a welcoming and positive atmosphere at Salon Sojourn. This isn't just a place to get your hair done; it's a place to feel good about yourself. Several reviews point to the salon as a space where clients feel comfortable enough to relinquish control ("just to do what she thinks") and trust Gemma's expertise implicitly. This level of trust speaks volumes about the relationship Gemma builds with her clients.
Quote: "I always feel great when I leave :)" – a simple statement that encapsulates the overall Salon Sojourn experience. The consistent praise for Gemma’s personality adds another layer to the salon’s appeal—she’s not just a hairdresser, she's someone who genuinely cares about her clients’ wellbeing.