Pros 
Cons A Spotlight on Revamp Hairdresser: Customer Experiences
Revamp Hairdresser, located at 585 High St, Penrith NSW 2750, operates with a generous schedule – open from 9am to 5:30pm Monday to Wednesday, 9am to 9pm on Thursdays, 9am to 5pm on Fridays and Saturdays, and 10am to 5pm on Sundays. While boasting wheelchair accessibility in both the car park and entrance (a definite plus for inclusivity!), and accepting various payment methods including credit, debit and NFC mobile payments, customer feedback paints a somewhat varied picture. The salon is also noted as being ‘good for kids’, which is appealing for families. However, it’s clear from recent reviews that service consistency is an area needing attention.
Here's a breakdown of what customers are saying:
- The Highs: A significant number of patrons rave about specific stylists, particularly Alisha. Multiple reviews highlight her skill, patience, and ability to deliver exactly what the client wants. One customer travelled all the way from the Illawarra specifically for Alisha’s services, a testament to her reputation. Alicia also receives strong praise for her bubbly personality and excellent colour work, transforming damaged hair into beautiful blonde shades. Ila and Chloe are also mentioned positively for their professional wash and blow-dry services achieving desired volume. Alliyah is applauded for providing a welcoming service and beautiful results.
- The Lows: Unfortunately, some experiences are far from positive. One customer described a "shocking" haircut, citing uneven layers and a generally horrific result. A cash-only payment situation due to a faulty EFTPOS machine also caused issues, with a difficult refund process and a feeling of being undervalued.
- The In-Betweens: Several reviews mention a noticeable lack of focus on the client experience. Customers report stylists being deeply engrossed in their own conversations during appointments, creating a feeling of being an inconvenience. This extends to the wash and blow-dry stages, with reports of inconsistent results (different textures on each side of the head) and a perceived lack of respect for the client's time and money.
Detailed Service Breakdown: What to Expect
Revamp Hairdresser offers a full range of hair services, although specific pricing isn’t readily available online. The reviews give us some insight into services offered:
| Service | Customer Feedback | Price Indication (From Reviews) |
|---|---|---|
| Wash & Blow Dry | Highly rated with Ila and Chloe | Not Specified |
| Haircut | Mixed – excellent with Alisha, horrific with others | $130 (Wash, Cut & Blow Dry) |
| Colouring | Excellent results with Alicia | Not Specified |
| Hair Thinning | Negative experience – described as “hacking” | Part of Cut & Blow Dry |
It's important to note the discrepancy in experiences. While some customers consistently receive outstanding results, others have encountered significant issues. The salon recommends appointments, which is a good sign for managed wait times – though the customer experience isn't always positive even with a booked slot. The lack of a toilet facility is a slight inconvenience, but not a dealbreaker for most.
Staff Spotlight: Who are the Key Players?
The success of Revamp Hairdresser appears heavily reliant on individual stylist performance. Certain names consistently emerge as delivering exceptional service:
- Alisha: The stand-out stylist, praised repeatedly for her skill, attention to detail, and making clients feel comfortable and confident. Many customers explicitly request her for future appointments.
- Alicia: Another highly regarded professional with a talent for colour transformations and a vibrant, positive energy.
- Ila & Chloe: A strong team for wash and blow dry services.
- Alliyah: Provides a welcoming environment and delivers satisfying results.
However, reviews also highlight areas where team communication and client focus need improvement. The reported instances of stylists prioritising their own conversations over client interaction are concerning, and suggest a need for additional training on customer service best practices. It seems that Revamp's overall experience is heavily dictated by which stylist you are assigned.
Accessibility and Practicalities for Your Visit
Beyond the varying quality of services, Revamp Hairdresser offers some practical benefits. The provision of a wheelchair-accessible car park and wheelchair-accessible entrance is commendable, ensuring inclusivity for all customers. The extended Thursday hours (until 9pm) are a boon for those with busy schedules. The salon readily accepts a variety of modern payment methods including credit, debit and NFC mobile payments, enhancing convenience.
However, prospective clients should be aware of a few points:
- Cash may be required: The reported instance of a cash-only requirement due to EFTPOS malfunction is a potential issue. It is recommended to check payment options before your appointment.
- Appointment Essential: Booking is strongly recommended to ensure service.
- Limited Amenities: The absence of a toilet facility is a minor drawback.
- Potential for Distraction: Be prepared for the possibility of stylists being engaged in personal conversations during your appointment. Hopefully, management will address this to provide a more focused and respectful experience for all clients.