Pros 
Cons A Warm Welcome & Accommodating Service
Itz All About Hair, located conveniently within Penrith Plaza, appears to excel in creating a welcoming atmosphere for many of its clients. Multiple reviews highlight the friendly and accommodating nature of the staff, starting from the initial phone call. One customer specifically praised the helpfulness of the receptionist when booking an appointment, and noted the salon’s graciousness in accepting a late arrival.
This positive experience extends to the styling itself, with stylists Izzy and Mikayla receiving particular mention for their friendliness and willingness to accommodate changes in requests. The salon demonstrably welcomes flexibility and a client-focused approach. It's clear that making customers feel comfortable is a priority.
Here's a breakdown of frequently mentioned positives regarding service:
- Friendly Staff: Repeatedly noted as a strength across numerous reviews.
- Accommodation: Willingness to work with late arrivals and changing preferences.
- Personalised Attention: Stylists taking the time to understand client needs.
- Positive Vibe: Creating a relaxed and enjoyable experience.
- Inclusive Environment: Identifies as women-owned and provides a LGBTQ+ and Transgender safe space.
Beyond the Cut: Addressing Hair Health Concerns
Itz All About Hair doesn't just focus on aesthetics; the salon also appears to be attentive to the health of clients’ hair and scalps. One customer shared a particularly impactful story about experiencing scalp pain following keratin hair extension installation from a previous provider. The team at Itz All About Hair skillfully removed problematic strands and provided a blending haircut, significantly improving the client's comfort and satisfaction.
Another reviewer, an ex-hairdresser themselves, lauded the quality of the shampoo, cut and blow-dry, and highlighted a helpful product recommendation for a scalp condition related to medication. This demonstrates a willingness to go above and beyond a standard appointment, offering advice and solutions tailored to individual needs, a feature often underpinned by professional expertise. The salon offers on-site services and appears prepared to manage and correct issues caused by previous treatments.
Disappointing Experiences: Where Itz All About Hair Falls Short
While many customers express satisfaction, a concerning number of reviews detail negative experiences, primarily focusing on the quality of haircuts. Several clients reported receiving uneven, poorly executed cuts, lacking attention to detail. One customer described a cut as “extremely uneven” and “sloppy,” while another highlighted the lack of a straight line in the finished product.
More troubling are accounts highlighting a lack of professionalism and apparent inexperience during services, particularly with junior stylists. One review detailed a stylist who seemed to be experimenting and lacked confidence, repeatedly leaving the chair unattended and offering unhelpful advice. Another customer explicitly stated they were "spoken to like a child", describing a rushed and incomplete service.
Concerns were also raised regarding potentially discriminatory behaviour, with one customer feeling they were treated poorly due to their skin colour. This is a serious allegation that warrants consideration.
| Issue | Number of Mentions |
|---|---|
| Uneven Haircut | 3 |
| Inexperienced Stylist | 2 |
| Lack of Professionalism | 2 |
| Unhelpful Advice | 2 |
| Potential Discrimination | 1 |
Accessibility & Convenience Features
Itz All About Hair appears to be making efforts to be accessible and convenient for a broad range of clients. The salon boasts wheelchair-accessible car parking, entrance, and seating, catering to individuals with mobility needs. Its location within Penrith Plaza offers the advantage of free multi-storey car parking.
The salon also seems to be family-friendly, welcoming children and even babies, according to one delighted customer. Furthermore, appointments are recommended, suggesting the salon manages its time effectively providing a structured client experience.
Payment options are plentiful, accepting cash, credit, and debit cards, and NFC mobile payments. However, it’s worth noting that credit card options are listed twice in the provided facilities, which may indicate an error.
The salon operates seven days a week with varied hours, including late nights on Thursdays (until 9pm), and a slightly shorter schedule on weekends and is easily contactable via +61 2 4722 3938.