Pros 
Cons A Consistent Five-Star Experience: What Clients are Saying
Elias Hair and Beauty, nestled within Myer Penrith Westfield, consistently earns rave reviews – currently boasting a phenomenal 4.80 rating. It’s clear from customer testimonials that Elias doesn't just do hair; he builds relationships and delivers results. Many clients highlight his professionalism and genuine care. Georgette shares, “Absolutely amazing experience! Elias is lovely and professional, My hair looks fantastic, and the service was top-notch." This sentiment is echoed repeatedly, with numerous mentions of Elias' attention to detail and ability to truly listen to his clients.
What sets Elias apart? It appears to be a combination of skill and memory. One client notes, “Elias is one of the best hairstylists I have come across. He is very patient in understanding his clients requirements and always remembers what they want. When I went back for the second time I didn’t have to repeat myself he knew exactly what I want and is a thorough gentleman.” This level of personalised service is a huge draw in a busy shopping centre environment.
Here's a quick breakdown of frequently praised elements:
- Skill & Precision: Clients consistently report Elias delivering exactly what they requested, even with complex styles or references (like sharing a photo for a cut).
- Professionalism & Friendliness: The atmosphere is consistently described as welcoming and friendly.
- Specialist Expertise: Elias receives particular praise for handling curly hair, with one review specifically recommending him for "curly hair management."
- Value for Money: Several clients mention being pleased with the pricing, finding it "amazing" for the quality of service received.
Beyond the Cut: Facilities & Accessibility
Elias Hair and Beauty clearly prioritises inclusivity and accessibility. The salon isn't just focused on stunning hairstyles; they've consciously created a welcoming space for everyone. Notably, the salon identifies as women-owned, a positive and important element for many customers.
Accessibility is a key strength, with both wheelchair-accessible car parking and a wheelchair-accessible entrance readily available. Basic amenities, like a toilet, are also taken care of. Furthermore, Elias Hair and Beauty is actively embracing environmentally conscious practices with plastic bottle recycling.
Beyond logistical considerations, the salon boldly fosters a safe and accepting environment. They explicitly advertise being LGBTQ+ friendly and a transgender safe space, making it a haven for those seeking a judgment-free grooming experience. This commitment to inclusivity is a powerful differentiator.
| Feature | Availability |
|---|---|
| Women-Owned | Yes |
| On-site Services | Yes |
| Wheelchair Access | Yes |
| LGBTQ+ Friendly | Yes |
| Trans Safe Space | Yes |
| Recycling | Yes |
Services & Teamwork: A Collaborative Approach
While Elias is the namesake and clearly a driving force, reviews also spotlight the skills of his team, particularly Rana. Numerous clients praise the collaborative effort in providing excellent service. One customer shared, “Amazing service - I loved my wash, cut & hair styling by Rana & Elias! I'm so glad I found a great salon near home."
The range of services offered is comprehensive, catering to diverse hair needs:
- Cutting & Styling: From precision cuts to elaborate styles, this is a core strength.
- Blow Drys: Regularly mentioned as a service clients enjoy.
- Colouring: Clients have had positive experiences with colour treatments.
- Keratin Treatments: Specific praise for Elias’ Keratin treatment skills.
- Extensions: Elias is adept at fixing and maintaining hair extensions, even those applied overseas.
- Specialist Care: The salon accommodates thick, long, and curly hair with expertise.
It’s important to note that appointments are required (or at least recommended) to ensure a smooth and personalised experience. Elias and Rana demonstrate a strong ability to work together, providing a unified and high-quality service. One review stated “Rana helped Elias with my long hair! 🤩🤩”
Areas for Enhancement: Addressing Client Feedback
Despite the overwhelmingly positive feedback, a few areas for potential improvement emerge from client reviews. One recurring comment mentions the hair wash experience. Several customers note that the wash doesn’t always include the attentive touches they expect – like a relaxing scalp massage or thorough attention to grey/silver hair. “...the girls really put no effort into the hair wash like a scalp massage etc or washing grey/silver hair”. Addressing this minor point could elevate the overall experience further.
Here's a summary of the feedback:
- Hair Wash Improvement: Focus on providing a more luxurious and thorough hair washing experience, including scalp massages and specific care for different hair types.
- Consistency in Service: While Elias’ personal service is consistently praised, ensuring all team members provide a similar level of attentiveness and personalization is vital.
Elias Hair and Beauty can easily address these points through staff training and clear service standards. The salon’s commitment to continuous improvement will undoubtedly ensure its continued success and stellar reputation in Penrith. You can reach Elias Hair and Beauty at +61 416 338 553, and find them at Myer Penrith Westfield, L1/585 High St, Penrith NSW 2750. They are open from 9:30am - 5:30pm Monday - Wednesday, 9:30am -9:00pm Thursday, 9:30am - 5:30pm Friday & Saturday, and 10:00am – 5:00pm Sunday.