Pros 
Cons A Spectrum of Styles: What Customers Are Saying About Azz Hair Design & Beauty
Azz Hair Design & Beauty, located on Station Street in Penrith, NSW, boasts a solid 4.3-star rating, but a closer look at customer feedback reveals a mixed bag of experiences. While many patrons praise the salon's friendly staff and impressive results, others recount frustrating encounters with miscommunication and unsatisfactory haircuts. The salon clearly caters to a diverse clientele, identifying as women-owned and actively welcoming the LGBTQ+ community. Accessibility is a strong point, with wheelchair-accessible parking, entrance and toilet facilities available. It's also noted as being good for kids, and appointments are recommended to ensure a smooth experience. Payment options are comprehensive, accepting credit, debit, and NFC mobile payments.
Here’s a breakdown of frequently mentioned positives:
- Exceptional Colour Work: Several reviewers highlighted Az Hair Design & Beauty's skill in colour treatments. One customer declared it "the best cut and colour...ever," particularly praising their ability to work with notoriously difficult hair.
- Accommodating Staff: The team, including stylists like Rebecca.B and Jan, consistently receive commendation for their politeness and willingness to accommodate customer requests.
- Efficiency & Speed: When needed, Azz Hair Design & Beauty demonstrates an ability to work quickly, fitting in clients even with tight schedules and utilising multiple stylists to expedite the process.
- Relaxing Experience: The head massages during washes are frequently mentioned as a particularly enjoyable aspect of a visit.
- Reasonable Pricing: Clients indicate they find the pricing fair, especially considering the quality of service received.
The Good, the Bad, and the Layers: Detailing Cut & Style Experiences
The reviews concerning haircuts are particularly varied. While some clients rave about achieving their desired look, others have experienced significant dissatisfaction. A recurring issue seems to revolve around communication – or a lack of it – between the client and stylist.
Consider these contrasting experiences:
| Experience | Description | Rating Implied |
|---|---|---|
| Positive | Event styling – wash, blow dry and curls were executed beautifully by Bec, resulting in a style that held well throughout the event. | Very Positive |
| Positive | New colour consultation with Jan led to a perfect result, addressing a difficult root problem and achieving a flattering style. | Very Positive |
| Negative | Requested layers were not delivered, only a trim resulted, and unwanted opinions on hair health were provided during the consultation. | Very Negative |
| Negative | A requested trim resulted in significant length loss, rendering the hair unstyleable as originally intended. This was a recurring problem. | Very Negative |
Important Note: Multiple reviewers specifically advise men with medium to long hair to avoid the salon citing repeatedly poor results.
Colour Concerns: Where Azz Hair Design & Beauty Falls Short
While colour is a strong suit for many, significant complaints center around inaccurate colour application. One extremely dissatisfied customer recounted requesting a dimensional balayage but receiving a single, flat colour instead.
Here's a breakdown of the specific trouble points:
- Misinterpreted Inspiration Photos: Demonstrating inspiration photos proved ineffective for one customer, as the final look deviated drastically.
- Ineffective Corrections: Attempts to rectify the colour issues were unsuccessful, with additional foils failing to make any noticeable difference.
- Charging for Unsatisfactory Service: Despite acknowledgement of the customer’s unhappiness, a full charge was applied for the service, a practice that deeply frustrated the client.
- Darkening Instead of Lightening: The attempted fix resulted in a darker hair colour, further exacerbating the original issue.
This suggests a need for more thorough consultation processes and a greater focus on precisely translating client expectations into tangible results.
Beyond the Chair: Accessibility, Amenities and Children's Experiences
Azz Hair Design & Beauty stands out for its commitment to inclusivity and practical amenities. The salon is proudly women-owned, and demonstrates a strong commitment to accessibility, providing wheelchair-accessible facilities throughout, including car parking, entrance and restroom amenities. It is openly LGBTQ+ friendly, creating a welcoming environment for all.
Here's a quick look at the facilities:
- Accessibility: Excellent provisions for wheelchair users.
- Children: Is noted to be a good place to bring children.
- Appointments: Appointments are highly encouraged.
- Payments: Credit, debit and NFC mobile payments are accepted.
- Missing amenity: While offering a toilet, the salon does not provide Wi-Fi access for customers.
While praised for being accommodating to families, there's little specific detail about what makes it "good for kids" beyond its general welcoming atmosphere. This is an area where the salon could expand its offerings, perhaps with dedicated children’s seating or entertainment options.