Urban Hair & Beauty Studio: A Mix of Praise and Complaints

A Warm Welcome and Specialized Care at Urban Hair & Beauty Studio

Urban Hair & Beauty Studio, located on Church Street in Parramatta, appears to be making a name for itself through consistently positive experiences, particularly for clients seeking respectful and understanding service. Numerous reviews specifically highlight the salon's welcoming atmosphere, with Anna being consistently commended for her professionalism and sensitivity towards clients wearing the hijab.

Here’s a breakdown of what clients are appreciating:

• Cultural Sensitivity: Several clients, including Deeba, specifically mention feeling comfortable and accommodated as hijabi women, emphasizing a level of privacy and respect rarely found elsewhere. This speaks to a conscious effort to cater to a diverse clientele.
• Expert Colouring Services: Deeba frequently appears in positive reviews as a highly skilled colourist. Clients praise her ability to accurately replicate desired shades from inspiration photos and work wonders with damaged hair.
• Attentive & Patient Stylists: Beyond Deeba, Christine also receives accolades for a thorough and reassuring approach. Stylists are consistently described as patient, kind, and providing detailed explanations of procedures.
• Relaxing ambience: The salon’s music selection is apparently a contributing factor, creating a positive and relaxing atmosphere.

"I came with very damaged orange hair. The results I’ve got is way better than I expected!!! Thank you so much! Very professional and lots of care 🩷" - A testament to the transformative capabilities of the salon’s colour services.

Exceptional Skills and Going the Extra Mile

Urban Hair & Beauty Studio doesn’t just meet expectations; they often exceed them. Stylists like Deeba and Christine have routinely gone above and beyond for their clients, demonstrating a commitment to customer satisfaction.

Here’s a more detailed breakdown of their exceptional service:

• Extended Hours: Deeba and Christine were reported to have stayed after hours to complete a hair spa treatment, going the extra mile to ensure a client felt fully pampered.
• Detailed Consultations: Clients consistently mention the thoroughness of the consultations, with stylists taking the time to fully understand desired outcomes. They take the time to explain each step of the procedure and how to maintain healthy hair.
• Personalised Advice: Deeba is lauded for providing extra tips and recommending products to maintain hair health, suggesting a focus on long-term care rather than just a quick fix.
• Time Investment: Stylists demonstrate commitment to quality by dedicating ample time to each service - one client noted their wash and cut took 1.5 hours, a clear indication of careful attention to detail.

Areas for Improvement: Communication and Consistency

While overwhelmingly positive, some feedback indicates areas where Urban Hair & Beauty Studio could improve its client experience. These mostly centre around communication and consistency of service.

• Accessibility & Contact: Multiple reviews mention difficulty reaching the salon by phone. One client even visited the location during advertised opening hours only to find it closed. This creates a significant barrier to booking and addressing concerns.
• Appointment Clarity: A client booking via the Fresha app experienced confusion when the stylist seemed unaware of their appointment. While a complimentary treatment was offered, the lack of clear communication left the client feeling uncertain and experiencing unexpected delays.
• Styling Technique: An unfortunate experience detailed feeling “pulled a lot” during washing and drying, resulting in scalp soreness and discomfort. Additionally, a pricing discrepancy between the app and the final bill was noted.

"I felt like I was an inconvenience to them, felt uncomfortable and did not have a relaxing or positive experience." - A direct reflection of potential issues with communication and client care.

• Inconsistent Service: The differing experiences highlight a potential need for consistent training across all stylists to ensure a uniformly high standard of care and technique.

Facility and Practical Information

Urban Hair & Beauty Studio offers a range of facilities and convenient payment options, catering to a variety of needs. The salon clearly prioritises inclusivity and accessibility.

Key Features:

• Women-Owned Business: Explicitly identifies as a women-owned business, which may resonate with some clientele.
• Wheelchair Accessibility: Provides wheelchair-accessible seating.
• Basic Amenities: Has toilet facilities available.
• Appointment Based: Appointments are recommended, suggesting a potentially busy schedule and a focus on personalized service.

Opening Hours:

Payment Methods Accepted:

• Credit Cards
• Debit Cards
• NFC Mobile Payments

Contact Details: +61 421 462 687 Shop 3/459-463 Church St, Parramatta NSW 2150, Australia