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Mirage Hair & Beauty Parramatta: A Mosaic of Experiences

Mirage Hair & Beauty, located in the heart of Parramatta (Level 5, shop 5048, 159/175 Church St, Parramatta NSW 2150, Australia - opposite NAB bank, Westfield Parramatta near Aldi), presents a dynamic landscape of customer experiences. With an overall rating of 4.4 out of 5, a closer look reveals a range of opinions, from enthusiastic praise to significant concerns. The salon operates seven days a week, offering convenient hours (10 AM - 6 PM daily) and accepts both credit cards and NFC mobile payments. Accessibility is a priority, with wheelchair-accessible parking and entrance available. Appointments are recommended to ensure efficient service.

A Spectrum of Colour & Treatment Results

The client feedback surrounding colour and chemical treatments at Mirage is particularly divergent. One significant and detailed account describes a deeply unsatisfactory experience with nanoplasty and full head highlights. The customer reported a substantial investment of $865, ultimately resulting in severely dry, brittle hair and a virtually non-existent nanoplasty effect. This review explicitly states a lack of recommendation, citing a "waste of time and money." The user also detailed an issue with the application of root colour, complaining of a rushed job, colour left on the scalp, and dismissive behaviour from both the stylist and salon manager, Michael.

Here's a breakdown of the specific grievances mentioned:

• Over-processing: The hair was significantly damaged post-treatment.
• Ineffective Treatment: The nanoplasty procedure yielded no noticeable results.
• Hasty Application: The root colour application lacked careful partitioning and was rushed.
• Unprofessional Response: The stylist and manager were perceived as rude and unhelpful regarding the colour application issue.

However, these experiences are not universal. Several customers have reported positive results with colour services, often highlighting the quality of work when experienced stylists are involved.

Exceptional Stylists – A Key Strength

Recurring mentions of specific stylists consistently appear in positive reviews. Michael, despite being described as “carrying all the attitude” in one negative account, is frequently lauded for his exceptional skill – described as “one of the best hair stylists.” Uma also receives consistent praise for her attentive service, particularly layering cuts and blow-dries.

“Each visit with Michael is a seamless blend of professionalism, genuine care, and true artistry…the attention to detail is impeccable, and the results speak for themselves.”

French receives enthusiastic recommendations for a meticulous blow-dry, and another customer notes the patience of an unnamed stylist with exceptionally long hair. The recurring theme is that when clients receive service from these key individuals, the result is often a highly satisfying and professional experience. This suggests a variable experience dependent heavily on stylist availability. Annie is also mentioned positively as a reliable and consistent staff member.

Blow-Dries, Cuts & Treatments – Consistent Satisfaction

Beyond colour, Mirage appears to excel in providing excellent blow-dries, haircuts, and specific treatments like the QOD (Quality of Damage) treatment. Reviews consistently highlight the welcoming atmosphere and friendly staff, creating a positive client experience.

Here's a quick guide to commonly praised services:

• Blow-Dries: Noted for meticulous attention to detail and patience, even with challenging hair lengths.
• Haircuts: Clients appreciate stylists taking the time to understand their desired look and offering relevant advice.
• QOD Treatment: Reports indicate significant improvement in hair health and softness after receiving this treatment.
• Relaxing wash: The service is regularly mentioned as a relaxing and enjoyable offering.

The overall sentiment here is one of consistently high-quality execution of core salon services when combined with the positive salon atmosphere.

Accessibility & Convenience at a Glance

In addition to skill, Mirage emphasizes accessibility. The salon provides:

This focus on ease of access is clearly appealing to a broad range of customers. The location within Westfield Parramatta also offers convenience regarding parking and public transport options. The salon’s relatively standard 10 AM – 6 PM daily opening hours cater to working individuals and weekend appointments.