Pros	Cons
Lina provides exceptional service, making children feel comfortable during their first haircuts.	Some customers reported poor customer service from the receptionist and other staff members.
Customers appreciate Lina's friendly and patient approach, resulting in great haircuts.	There were complaints about being charged more than the advertised prices, leading to feelings of dishonesty.
Many clients have had positive experiences with specific stylists like Cindy, who is attentive and professional.	Instances of rushed haircuts and lack of attention to detail were noted, particularly with children's haircuts.
The salon offers a variety of services, including scalp massages, which some customers found enjoyable.	Customers expressed disappointment over not receiving promised services, such as scalp massages, and being treated rudely when inquiring about them.
Lina has built a loyal customer base over the years, with many trusting her judgment and recommendations.	Some clients experienced dissatisfaction with specific haircuts, feeling that their requests were not understood or executed properly.

Pros

Cons

Lina provides exceptional service, making children feel comfortable during their first haircuts.

Some customers reported poor customer service from the receptionist and other staff members.

Customers appreciate Lina's friendly and patient approach, resulting in great haircuts.

There were complaints about being charged more than the advertised prices, leading to feelings of dishonesty.

Many clients have had positive experiences with specific stylists like Cindy, who is attentive and professional.

Instances of rushed haircuts and lack of attention to detail were noted, particularly with children's haircuts.

The salon offers a variety of services, including scalp massages, which some customers found enjoyable.

Customers expressed disappointment over not receiving promised services, such as scalp massages, and being treated rudely when inquiring about them.

Lina has built a loyal customer base over the years, with many trusting her judgment and recommendations.

Some clients experienced dissatisfaction with specific haircuts, feeling that their requests were not understood or executed properly.

Just Cuts Parramatta: A Patchwork of Experiences

Just Cuts Parramatta, located in Westfield Parramatta (Shop 5071A/175 Church St, Parramatta NSW 2150, Australia), is a popular, walk-in style hair salon with a 3.8-star rating. It offers convenient opening hours throughout the week – 9:30am to 6pm Monday to Friday, 9am to 6pm on Saturday, and 10am to 6pm on Sunday, extending to 9pm on Thursdays. The salon is known for its accessibility, featuring wheelchair-accessible parking and entrances. Available payment methods include credit/debit cards and NFC mobile payments. It caters to families, advertising itself as "good for kids". However, a review of recent customer experiences reveals a decidedly mixed bag of opinions.

A Shining Star: Lina's Consistent Excellence

One name consistently rises to the top in positive reviews: Lina. Numerous customers express exceptional satisfaction with her service, highlighting her skill and personable approach.

“Lina gave me an amazing scalp massage and a fantastic haircut. I simply showed her the length I wanted, and she suggested a style that she thought would suit me. I'm really happy with the result and truly appreciated the care and attention she gave me throughout. Thank you, Lina!”

Lina’s dedication extends to younger clients as well. One parent shared: “Lina was incredibly supportive and made my daughter feel very comfortable during her first haircut. She turned what could have been a stressful experience into something easy and fun.”

Here's a summary of points frequently mentioned about Lina:

Patience & Comfort: Creates a relaxed and comfortable experience, particularly for children.
Skillful Cutting: Provides excellent haircuts, consistently meeting customer requests.
Proactive Advice: Offers styling suggestions tailored to individual needs.
Long-Term Trust: A repeat stylist for many clients, building trust over years. ("Lina has been cutting my hair...for 5-6 years.")
Attentive Service: Provides thorough explanations and answers questions willingly.

Discrepancies in Pricing & Service Delivery

Unfortunately, beyond the consistently positive feedback for Lina, customer accounts reveal concerning issues with transparency and service execution. Several individuals reported discrepancies between advertised prices and the final bill.

One customer detailed an experience where:

“Despite the clearly advertised prices…on my visit she asked more than what was listed…the staff refused to acknowledge the mistake…the scalp massage was never provided...[and was] met with a firm "no" rather than any attempt to resolve the issue. Also I was refused to have my free gift…very rudely.”

This highlights a recurring theme of:

Misleading Pricing: Discrepancies between advertised and charged amounts.
Poor Customer Service: Lack of accountability and unhelpful responses to complaints.
Unfulfilled Packages: Services being omitted from paid-for packages without explanation or resolution.
Rude Behaviour: Reports of dismissive and impolite interactions with staff.

Mixed Results in Cutting Quality

The quality of haircuts at Just Cuts Parramatta appears to be inconsistent, dependent largely on the stylist. While Lina receives consistent praise, other experiences are less positive.

One customer felt their son’s haircut was "rushed" and "a poor cut," leaving him covered in hair with minimal assistance from the stylist. They lamented that for a $40 haircut, they expected "better care."
A male customer experienced significant issues with a desired "box fade," stating the stylist lacked knowledge of the requested style and failed to blend colours during the fade leaving “bold parts of his hair”. While acknowledging the stylist’s politeness, the overall result was deemed "disappointing".
However, another customer reported a "good experience" with a stylist who was "nice and did a great job." This highlights the variance in skill and attention to detail across the team.

This inconsistency in service quality suggests potential issues with stylist training or adequate workload management.

Positive Experiences With A Touch of Luck

Despite the presence of negative feedback, not all experiences are bad. Some customers revealed kind outcomes during their visit to the salon.

For example:

“Thank you to the lovely lady who gave our 2.5 year old his first haircut today. Although he moved a bit, she was very patient and calm…”.

Another customer confirms their appreciation:

“I had a lovely experience with Lina 🥰 She talked me through the whole experience - what products were used, how else should I style my hair, and answered my questions without hesitation. I felt very comfortable, and she gave advice on how I would style the hair. She's an easy-going person; I'd definitely go back for the service and experience.”

These statements suggest the probability of a pleasant visit relies highly on being serviced by an employee like Lina, or depending on the customer's luck regarding the stylist on duty at the time.

Frequently Asked Questions About Just Cuts Parramatta Hair Salon

What services does Just Cuts Parramatta offer for haircuts?

Just Cuts Parramatta provides a range of haircut services tailored to both adults and children. They offer restyle cuts, trims, and special services like scalp massages. Customers can expect a professional and friendly atmosphere, with staff dedicated to ensuring a comfortable experience. The salon is known for its attentive service, particularly from stylists like Lina, who has received positive feedback for her care and expertise.

What are the opening hours for Just Cuts Parramatta?

Just Cuts Parramatta operates with convenient hours throughout the week. On Mondays, Tuesdays, and Fridays, the salon is open from 9:30 am to 6 pm. Wednesdays and Saturdays have the same hours, while Thursdays extend to 9 pm. Sundays offer a slightly later start, opening at 10 am and closing at 6 pm. These hours are designed to accommodate various schedules, making it easier for customers to find a suitable time for their hair appointments.

How can I contact Just Cuts Parramatta for inquiries?

For any inquiries regarding services, appointments, or pricing, customers can reach Just Cuts Parramatta by phone at +61 2 9527 5444. The staff is available to assist with questions and provide information about the salon's offerings. It's recommended to call during business hours for the quickest response. Additionally, customers can visit the salon in person at Shop 5071A/175 Church St, Parramatta NSW 2150, Australia.

What should I expect during my visit to Just Cuts Parramatta?

During a visit to Just Cuts Parramatta, customers can expect a welcoming environment and professional service. The stylists are trained to listen to client preferences and provide tailored haircuts. Many customers have praised the staff for their patience and attention to detail, especially with children's haircuts. However, experiences may vary, so it's advisable to communicate clearly about desired styles and services to ensure satisfaction.

Are there any promotions or special offers at Just Cuts Parramatta?

Just Cuts Parramatta occasionally runs promotions and offers, such as free gifts with services. Customers are encouraged to inquire about any current deals when booking an appointment or visiting the salon. It's also beneficial to check the salon's website or social media pages for updates on special offers. However, experiences may vary, so it's best to clarify any promotions directly with the staff during your visit.

Just Cuts Parramatta: A Mixed Bag of Hair Salon Experiences

Just Cuts Parramatta Photos