Pros 
Cons A Wave of Praise for Skilled Technicians
Indian Beauty Studio in Parramatta consistently receives high marks, averaging a 4.7-star rating, with many customers highlighting the exceptional skills of its staff. The name Anmol frequently appears in positive reviews, lauded for her expertise in eyebrow shaping, threading, waxing, and pedicures. Clients repeatedly praise Anmol’s meticulous attention to detail and ability to create a comfortable and relaxing experience. One customer noted, “Anmol is really good with the customer. She had great experience with the beauty and makeup.”
Beyond Anmol, Guri also receives specific praise for hair services. A delighted client shared, “I asked her to do a butterfly cut and hair length should not be shortened. I just love her work & so happy with my new look.” Another customer explicitly sought out the salon to correct a botched hair colour from another Parramatta salon, stating the Indian Beauty Studio team “did an amazing job fixing my hair”.
Here’s a breakdown of the frequently praised services:
- Eyebrow Shaping & Threading: Consistently mentioned as a standout service, thanks to Anmol's skill.
- Pedicures: Praised for their thoroughness and care; not rushed like at other establishments.
- Hair Cutting & Colour Correction: Guri and the team demonstrate expertise in fixing previous errors and achieving desired styles.
- Facials: Sapna receives high commendation for delivering a comfortable and refreshing oxygen facial experience.
A Sanctuary for Specific Beauty Needs
Several reviewers express a sense of relief and loyalty to Indian Beauty Studio after previous negative experiences elsewhere. The salon appears to be a haven for those seeking reliable and attentive care, particularly for those who have struggled to find a trustworthy provider.
One customer described it as a “friendly place which makes you to feel homie”, particularly valuable for those living abroad. The team's willingness to listen and offer solutions is repeatedly highlighted. This is evidenced by testimonials from customers who visit “monthly basis after having some bad experience from other places,” and who have found effective acne treatment.
The salon also provides services for specific requirements:
- Acne Treatment: One customer reported successful treatment leading to clear skin.
- Hair Treatments: Offering solutions for both maintenance and correction of DIY mishaps.
- Colour Correction: Addressing issues caused by previous salon visits.
Convenient Access and Modern Amenities
Indian Beauty Studio is conveniently located at shop 1/7 Aird St, Parramatta NSW 2150 and boasts flexible opening hours – 9:30 am to 7:30 pm on most days, extending to 7 pm on Fridays and Saturdays, and 6:30pm on Mondays, Tuesdays, Wednesdays and Sundays – ensuring accessibility for those with busy schedules.
The salon is equipped with modern conveniences, including:
| Amenity | Available |
|---|---|
| Toilets | Yes |
| Credit Cards | Yes |
| Debit Cards | Yes |
| NFC Mobile Payments | Yes |
Importantly, the salon also caters to families, being noted as “Good for kids”. They operate primarily on an appointment basis, with appointments recommended to avoid wait times, demonstrating a commitment to organised and attentive customer service.
Concerning Reports of Poor Service & Communication
Despite the overwhelmingly positive feedback, several reviews detail significantly negative experiences. A recurring complaint centres around billing discrepancies and a subsequent lack of communication. One customer alleges being overcharged for a nail service that quickly deteriorated and subsequently being ignored when attempting to address the issue.
“Worst service I have ever had in Sydney. They will charge you more but won't give you service...They stopped taking my calls and messages. No ethics no manners."
Other criticisms included reports of incomplete services (specifically a collagen facial lacking a crucial face pack step) and dismissive responses to concerns about treatment outcomes. This review strongly stated, "I would prefer to be without a y beauty services rather than going to this salon."
It’s important to note the severity of this feedback – the customer even assessed the rating should be negative. While these experiences appear to be outliers, they represent a significant concern regarding potential inconsistencies in service quality and communication protocols. Potential customers are advised to clarify service details and pricing upfront and to be prepared to advocate for their satisfaction if needed.