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Hair Crew & Co. - Reviews & Opinions - Is It Worth the Hype?
Hair Crew & Co. in Parramatta (located at Shop 5078/159-175 Church St, Parramatta NSW 2150, Australia, with phone +61 2 9687 3313) has been garnering attention, but what are people really saying? With a 4.3-star rating online, it appears hopeful but a review sitting below indicates more may be the case. We've gathered a range of experiences to help you decide if Hair Crew & Co. is the right salon for you.
What Customers are Saying:
The Good:
Some customers have been very pleased with their experiences at Hair Crew & Co.., highlighting the friendly and welcoming atmosphere. One customer remarks the staff are “friendly and welcoming” and that their daughter's haircut was “great”. Another had a positive experience with a pre-consultation - "I had a chat to the lady about a style and colour I had been wanting to do…she told me a brown/brunette ombré would look amazing on me.” Hair Crew & Co. also caters to diverse needs; the salon is LGBTQ+ friendly, wheelchair accessible (with a wheelchair-accessible car park and entrance), and welcomes children. Appointments are recommended. They offer a range of payment options including credit cards, debit cards and NFC mobile payments.
The Concerning:
However, it's not all sunshine and beautiful blowouts. A significant portion of reviews highlight a dramatically different experience, with one customer stating it was “the worst I’ve ever experienced in my life!”.
Here's a breakdown of the issues raised:
- Inconsistent Colour Results: There’s strong feedback about difficulties with colour application and achieving the desired result. One customer experienced their hair turning red after attempting a brunette ombre despite assurances she wouldn’t need to worry about gradual changes after talking to her stylist.
- Poor Cut Quality: Several customers describe rushed, uneven haircuts and suggest a lack of attention to detail, experience, or skill. (“The haircut she did, UGH! Don’t even get me started about it...no technique, like how some stylists do by cutting per section.”)
- Communication & Gaslighting: A central complaint revolves around feeling unheard and "gaslit" when voicing concerns about the service. Customers report being dismissed when trying to explain issues with the colour or cut and were told incorrect information.
- Rough Handling: ("...her hand was so heavy and kept pushing my head on every “slap” of the hair colour brush, almost like pounding it!")
Facilities & Other Notes:
Hair Crew & Co. identifies as a women-owned business. The salon offers on-site services and is open from 9:30 am to 6 pm most days, with extended hours until 9 pm on Thursdays and slightly different hours on the weekend..
Final Thoughts:
Hair Crew & Co. seems to be an evolving salon with a mixed bag of reviews. While some have had fantastic, uplifting experiences, others have had very disappointing results. The concerning reports regarding colour accuracy, haircut quality, and communication issues are significant, especially given the price point.
We advise potential customers to:
- Book with caution: Especially considering the negative experiences.
- Be very specific: Communicate your desires clearly and don't be afraid to ask questions.
- Consider a consultation: Discuss expectations, hair history, and potential risks before committing to a service.
- Be prepared to speak up: If you are unhappy with any part of the service, address it immediately.
Ultimately, the decision of whether or not to visit Hair Crew & Co. is up to you. We recommend carefully weighing these reviews and proceeding with informed caution.