Pros 
Cons A Salon of Skilled Colourists: Highlighting the Positive Experiences
Valonz, nestled in the heart of Paddington, NSW, boasts a solid 4.7-star rating, and a closer look at client feedback reveals a consistent theme: exceptional colour work. Numerous reviewers specifically praise Trae for his expertise in colour corrections and transformations. One customer, new to Australia, recounts a journey from a heavily damaged, dark brunette to a “beautiful buttery blonde” thanks to Trae’s patience and skill with a complex colour formula. Valonz clearly demonstrates a capacity for tackling challenging cases.
- Colour Correction Specialist: Trae repeatedly features as a standout stylist, particularly adept at repairing previous colour disasters.
- Long Hair Expertise: The salon seems to handle lengthy hair with care, even rescuing hair down to the waist that had suffered neglect.
- Blending & Natural Results: Clients express satisfaction with results that seamlessly blend with their natural colour, avoiding harsh lines or unnatural tones.
Another delighted client highlighted Trae's ability to work miracles on damaged hair, transforming a style troubled by multiple layers into something clean and fabulous. This consistent praise for Trae suggests the salon's strength lies in its colour department.
Beyond Colour: Skill & Care in Cutting & Styling
While colour seems to be a primary draw, Valonz also receives accolades for its cutting and styling services. Ksenia particularly shines in this regard, regularly praised for her attentive listening skills and ability to understand her clients' vague requests.
“She took the time to really listen and understand what I was going for – and somehow created the perfect style for me,” one happy customer writes. “It looks amazing and feels like me.”
Stavros has also built a loyal clientele base over several years, consistently delivering haircuts that perfectly suit their hair texture and personal style. The salon also caters well to families, with glowing reports of a patient and skilled barber providing excellent first haircuts for young boys.
Here's a breakdown of positive comments regarding the cutting and styling:
| Stylist | Key Attributes |
|---|---|
| Ksenia | Attentive listener, creative, skilled |
| Stavros | Experienced, understanding, consistent |
| Barber | Patient, skilled with children |
Customer Service and Salon Facilities: A Mixed Bag
Valonz offers a range of practical facilities, including a wheelchair-accessible entrance, gender-neutral toilets, and standard amenities like a regular toilet. Appointments are recommended, and the salon accepts a variety of payment methods – credit cards, debit cards, and NFC mobile payments.
However, the reviews reveal a disparity between the salon’s physical aspects and its customer service. While many praise the professionalism and friendliness of individual stylists, there’s a striking undercurrent of dissatisfaction with management. One reviewer clearly states that they were treated “horribly” by the manager and will not return.
- Positive: Convenient location in Paddington, modern facilities, easy payment options.
- Negative: Significant concerns about management’s conduct and lack of accountability.
Quality Control Concerns: A Discrepancy in Expertise
Despite the numerous positive reviews, several customers report negative experiences with the quality of haircuts, particularly with short hair styles. Two separate clients explicitly stated they received “low quality work” with noticeably uneven results - one even encountered this with a supposed "senior" hairdresser. This suggests a potential inconsistency in skill levels across the styling team.
The price point also comes under scrutiny, with one reviewer arguing that the cost does not reflect the quality of service received.
A customer illustrates this by describing their experience, saying “the prices they charge are nowhere near the quality of the service you get there.” The lack of accountability surrounding a dramatically disappointing colour result, documented with photographs, further exacerbates concerns about quality control and customer service. This raises questions about the overall client experience at Valonz and suggests the need for improved staff training and a more responsive approach to customer complaints.