Pros 
Cons A Buzzworthy Newtown Destination: First Impressions & Accessibility
TONI&GUY Newtown consistently receives high praise, boasting a solid 4.70 rating, and it's clear why. Situated conveniently at Shop 3/17 Erskineville Rd, Newtown NSW 2042, it’s quickly becoming the go-to hair salon for many in the area. Beyond just cuts and colour, the salon actively cultivates an inclusive and welcoming atmosphere, prominently identifying as women-owned and enthusiastically embracing the LGBTQ+ community as a transgender safe space.
This commitment to inclusivity extends to practical considerations too. TONI&GUY Newtown goes above and beyond by providing fully wheelchair-accessible facilities – entrance, seating and toilets – making a salon visit stress-free for everyone. They also demonstrate environmental consciousness through plastic bottle recycling initiatives.
Here's a quick rundown of their facilities:
| Facility Category | Options Available |
|---|---|
| Ownership | Women-owned |
| Accessibility | Wheelchair entrance, Wheelchair seating, Wheelchair toilet |
| Amenities | Gender-neutral toilets, Toilet |
| Community | LGBTQ+ friendly, Transgender safe space |
| Service | Appointments recommended |
| Sustainability | Plastic Bottle Recycling |
| Payments | Credit Cards, Debit Cards, NFC Mobile Payments |
It's these thoughtful details which elevate TONI&GUY Newtown from a standard salon to a truly considerate and modern establishment. Appointments are highly recommended, ensuring you receive dedicated attention – a point frequently highlighted by satisfied customers.
Stellar Stylists: The Heart of the Experience
The recurring theme across reviews is the exceptional skill and care provided by the salon's stylists. Many clients single out individuals for particular praise. Evan receives a shout-out for his “great eye for colour” and delivering highlights that perfectly match client expectations.
Micheala is repeatedly mentioned for her meticulous approach to foiling, providing “phenomenal” results. Clients appreciate that the salon supervisors actively monitor progress and maintain open communication with both stylists and customers. Tori also earns consistent accolades for her blonde foils, described as time- and care-intensive efforts.
Beyond colour, stylists like Nick and Lucas are celebrated. Nick’s artistry is linked to "Pink Scissors moments", offering a complete pampering experience – complete with head massages, tea (or even wine later in the day!), biscuits, and a goodie bag. Lucas, is noted for his articulate consultation and attention to detail in achieving the perfect haircut.
This emphasis on highly skilled professionals, combined with attentive service, clearly contributes significantly to the salon’s positive reputation.
Beyond the Cut: Hospitality & the Client Journey
It's not just about the hair itself; TONI&GUY Newtown shines in providing a genuinely enjoyable salon experience. Numerous reviews highlight the warm welcome clients receive, with offers of drinks upon arrival setting a positive tone.
Adam and Scott, in particular, are lauded for their exceptional service. Described as "friendly, positive, and welcoming," they consistently go above and beyond to make clients feel valued. Scott's colour and cutting skills, combined with Adam’s coordination of the overall experience, create a loyal clientele – one customer proudly boasts of 10 years of patronage!
The personalised care extends to proactive checking-in during the styling process, ensuring client satisfaction at every stage. The atmosphere is unequivocally described as "great", and the overall experience is consistently rated as "top notch". This attention to the client journey clearly fosters a sense of loyalty and repeated business.
A Note of Caution: Transparency in Pricing
While overwhelmingly positive, it’s important to acknowledge some feedback regarding billing. One client specifically mentioned experiencing “substantial additional charges at the end of the process that had not been disclosed and agreed to”.
While the haircolour itself was skillfully executed, this lack of transparency in pricing understandably caused concern. Potential customers are advised to carefully discuss and confirm all costs with their stylist before any services are rendered. This is simply a matter of ensuring a smooth and satisfactory experience for all.
Ultimately, TONI&GUY Newtown’s dedication to quality, inclusivity, and skilled stylists are the main features to note, but proactive communication about pricing will safeguard against any potential misunderstandings. The salon can be contacted at +61 491 015 317 regarding any questions. Their operating hours are: Friday (10 am–5 pm), Saturday (9 am–5 pm), Thursday (9 am–7 pm), Tuesday (10 am–5 pm), Wednesday (9 am–8 pm). They are closed on Monday and Sunday.