Pros 
Cons A Buzzworthy Salon: First Impressions & The ‘Wow’ Factor
Dollie & Stella in Newtown, NSW, is rapidly building a reputation as the place to go for transformative hair experiences. Boasting an impressive 4.9-star rating, it's clear customers are largely delighted with their visits. From the moment you reach out – even via email – the customer service is notably exceptional, described as both friendly and talented. They don't just take appointments; they engage. Clients rave about being offered refreshments (who doesn’t love chips and a drink while getting pampered?) and a genuinely welcoming atmosphere.
One client review vividly describes leaving feeling like a star, referencing Johnny Bravo levels of fabulousness! This salon clearly aims for, and frequently achieves, a “wow” factor. Interestingly, Dollie & Stella caters to a diverse clientele, proudly identifying as women-owned and explicitly creating a LGBTQ+ and transgender safe space. Accessibility is also considered, with wheelchair-accessible seating available, though currently lacking accessible parking or toilets. Appointments are essential, reflecting their popularity.
They also attract with package deals, like a $1000 upfront payment for $1500 worth of services – a proposition many eager clients are taking up. Specifically, Ravenna, a senior stylist, has garnered particular praise, with one package detailing back-to-back foils, K18 treatment, creative colour toning, and an undercut tidy-up for $600, and anticipated maintenance costing around $525 every six weeks.
The Art of Colour & Cut: Detailed Services & Stylist Expertise
Dollie & Stella aren’t just about a quick trim; they specialize in complex colour transformations and precision cutting. The enthusiasm surrounding Ravenna’s work is particularly notable. One client had a significant colour change – from a dark brunette with box dye to a gorgeously healthy honey blonde – all in a single session, highlighting a commitment to hair health alongside stunning aesthetics.
The salon offers a wide range of services, catering to various hair types and styles:
- Colour: Back-to-back foils, balayage, colour refresh (toner & K18), root stretching, full colour changes.
- Treatments: K18 (featured prominently in many reviews, praising its restorative properties).
- Cuts: Undercuts, precise cuts for curly hair, styling for all lengths.
- Specialist Cuts: Mullets, curly mullets, catering to various curl patterns (Type 3C curls specifically mentioned).
Alan, another stylist, is repeatedly lauded for their ability to deliver exceptional results, especially with curly hair. They “just know” how to cut curls for optimal volume and shape, inspiring confidence in clients who might be hesitant to entrust their curls to just anyone. Jo demonstrates a similar commitment, taking time to understand client vision and making recommendations.
Navigating the Ups and Downs: A Balanced Perspective
While overwhelmingly positive, the feedback isn't entirely without nuance. One client initially deducted a star after a second visit, where a requested root stretch resulted in an unexpected all-over smoky purple tint. While the result was deemed ‘okay’, the investment in the prior foil work felt somewhat diminished. However, in a remarkable display of customer service, Dollie & Stella swiftly rectified the issue on the same day, leading to the restoration of the 5-star rating! This highlights the salon’s willingness to address concerns and go the extra mile for client satisfaction.
Here's a breakdown of potential considerations, based on client experiences:
| Aspect | Positive | Potential Concern |
|---|---|---|
| Colour | Stunning transformations, healthy results | Unexpected colour outcomes (rare) |
| Cutting | Expertise with all hair types, especially curls | |
| Customer Service | Friendly, welcoming, accommodating | |
| Pricing | Competitive, package deals available | Can appear expensive initially |
| Communication | Highly responsive, attentive |
It's crucial to note that even with the initial colour issue, the client approached the foils experience as “a fun experiment” and acknowledged the considerable skill and labour involved.
Vibes & Amenities: Creating a Community Feel
Dollie & Stella clearly prioritises creating more than just a salon visit – they foster a community. Clients consistently describe the atmosphere as inclusive, fun, bright, and supportive. Beyond the skillful hairdressing, the salon is praised for its good vibes and welcoming environment, especially for members of the LGBTQ+ community.
The facility boasts a toilet but currently doesn't offer Wi-Fi or wheelchair-accessible parking/toilets. Convenient payment options are available: credit cards, debit cards, and NFC mobile payments are all accepted. A defining characteristic is the team’s dedication to listening to clients, providing thoughtful explanations, and delivering results that exceed expectations. The salon is situated at 7 Wilson St, Newtown NSW 2042, Australia, operating Tuesday-Thursday from 10am-8pm, Friday 10am-7pm, and Saturday 9am-5pm. They are closed on Sundays and Mondays, and are bookable via phone at +61 2 8094 9670. Frequent visitors mention a feeling of being “pampered” and consistently leave feeling “great”, cementing Dollie & Stella's status as a beloved Newtown destination.