Pros 
Cons A Spectrum of Style: What Clients are Saying About Betterday Hair&Beauty
Betterday Hair&Beauty, located on King Street in Newtown, NSW, presents a fascinating case study in customer experience. With an overall rating of 4.3 stars, it clearly has its fans – but a closer look at recent reviews reveals a mixed bag of opinions. The salon, which identifies as women-owned and is wheelchair accessible, seems to excel in nail services and colour treatments, while waxing and general hair styling appear to be areas needing more consistent quality control. It’s important to note that appointments are recommended for optimal service.
Here’s a breakdown of the common threads in client feedback:
- Nail Nirvana: The overwhelming praise focuses on the nail artistry. Isabella, in particular, receives consistent accolades for her skill and ability to deliver stunning results. Clients rave about the variety of colours, the application of modern techniques like magnetic gel paint, and the overall quality of gel nails with extensions. One enthusiastic customer declared, "My nails have never looked so good!" and gave a resounding 10/10 recommendation.
- Colour Confidence: Many clients are thrilled with their hair colour transformations, particularly when working with Sunny. Replicating inspiration photos with precision is a noted strength, with one customer achieving a vibrant “cherry red” shade exactly as desired.
- Accessibility & Amenities: The salon caters to a wider range of customers with its wheelchair-accessible entrance, a thoughtful touch. Though Wi-Fi isn't available, the presence of a toilet is a basic but appreciated convenience.
- Payment Options: Betterday Hair&Beauty embraces modern payment methods, accepting credit cards, debit cards, and NFC mobile payments.
The Price of Polish: Concerns Around Cost Transparency
While many happily pay for the quality of service, cost transparency is a recurring concern raised by several customers. A particularly alarming review details a $80 charge for a simple colour change on nails, following a $65 set just two days prior. The customer expressed shock at the exorbitant cost, highlighting the lack of justification for such a significant price increase for a minimal adjustment.
Another client experienced a more substantial discrepancy with a Brazilian waxing appointment. Advertised at $55 upon booking, the final bill ballooned to $100, almost double the initial price. The explanation of “extra work” was deemed insufficient, particularly as this wasn’t disclosed beforehand. This client intends to report the business to NSW Fair Trade.
Here’s a quick comparison of advertised vs. reported prices:
| Service | Advertised Price | Reported Price |
|---|---|---|
| Brazilian Waxing | $55 | $100 |
| Nail Colour Change | N/A | $80 |
These instances strongly suggest a need for Betterday Hair&Beauty to ensure clear and upfront pricing, preventing potential disputes and maintaining customer trust.
A Tale of Two Experiences: Service Consistency
The reviews reveal a disturbing inconsistency in the quality of service provided. While some experience exceptional care and skill, others report frustrating and even damaging outcomes.
One customer recounted a negative experience with a granddaughter receiving an unfinished blow-dry, being passed between stylists, and ultimately leaving with wet and brassy hair. The client explicitly discourages a return visit, citing the cost and disappointing results.
Similarly, an express manicure reportedly led to nail infections in three fingers for another customer, necessitating medical treatment and prompting a vow never to return.
However, contrasting this is a client who speaks highly of the "lovely lovely staff" whilst being massively dissapointed with the quality of her manicure and resultant infections.
Positive Experiences Highlight:
- Passion and skill from stylists like Sunny and Isabella.
- A welcoming and polite atmosphere.
- Accommodation of client requests and needs.
Negative Experiences Highlight:
- Rushed service and unfinished treatments.
- Lack of attention to detail, resulting in subpar hair colour.
- Hygiene concerns and subsequent nail infections.
Beyond the Salon Walls: Accessibility and Business Practices
Betterday Hair&Beauty’s commitment to inclusivity, demonstrated by its wheelchair-accessible entrance and identification as a women-owned business, is commendable. However, the recurring issues with pricing and service consistency raise questions about its overall business practices.
The salon’s opening hours are consistent throughout the week (10 am – 7 pm Monday to Saturday), offering reasonable accessibility for working clients. The lack of Wi-Fi, however, might be a minor inconvenience for some.
The escalating problems with cost transparency and inconsistent service, if left unaddressed, could damage the salon’s reputation. Actively soliciting and responding to customer feedback, implementing standardised pricing guidelines, and investing in ongoing staff training are crucial steps towards ensuring a positive experience for all clients. It is imperative that Betterday Hair&Beauty take these concerns seriously and proactively work to improve its service delivery and build lasting customer loyalty.