Pros 
Cons A Spectrum of Styles: What Customers Are Saying About The Salon Hair Designers
The Salon Hair Designers in Mount Gambier consistently receives a solid 4.3-star rating, but a closer look at customer experiences reveals a mixed bag. While many patrons praise the salon's friendly atmosphere and affordability, some have unfortunately encountered issues with the quality of haircuts. The salon, located at 86 Commercial St E, appears to be popular for its accessibility – boasting wheelchair-accessible parking and entrance – and caters to families, acknowledging that it’s "good for kids". Payment options are modern and convenient, accepting credit, debit, and NFC mobile payments. However, the consistency of service seems to be a key area for improvement given the divergent feedback.
Here's a breakdown of common positive recurring themes:
- Friendly & Welcoming Atmosphere: Multiple reviews highlight the staff's friendliness. Customers consistently use words like "lovely," “friendly”, and “helpful” to describe their interactions.
- Affordability: The "very reasonable price" is frequently mentioned, making The Salon Hair Designers an attractive option for budget-conscious customers.
- Last-Minute Appointments: The salon appears accommodating, with at least one customer reporting being fitted in for a colour, cut and tint on short notice when another appointment fell through.
- Colour Expertise: Nikki, specifically, received praise for her skill in colour application and the collaborative approach taken with the manager to determine the right shade.
- Convenience: Walk-ins are welcomed and quickly seen to, making it a viable option for visitors to Mount Gambier.
The Highs: Colour, Convenience, and Competent Staff
Several reviews specifically commend The Salon Hair Designers for successful colour treatments. One customer was particularly thrilled with the colour done for their daughter, describing the work as "beautiful". Nikki's skill with colour appears to be a particular strength, with a customer appreciating the thorough consultation process.
Beyond colour, several patrons applaud the salon for its overall convenience:
“Needed a haircut while away on vacation and found The Salon while exploring the shops in Mt Gambier... walked in seated straight...after discussing what style I wanted nothing was too much for the stylist… fantastic price & a very happy customer who will return for another cut next time we visit this great city…”
This comment epitomises the positive experience many have: quick service, attentive stylists, and a great result. Furthermore, the salon is consistently described as having a “large variety of services” and "great staff, very knowledgeable and talented." It’s clear that when things go well, The Salon Hair Designers delivers a genuinely satisfying experience.
The Lows: Concerning Cut Quality & Rushed Service
Unfortunately, a significant portion of feedback details disappointing haircut experiences. One customer experienced a haircut significantly shorter than discussed, leading to considerable distress and tears. This suggests a potential communication breakdown or inconsistency in listening to client requests.
Another, more alarming, experience involved a child's haircut where the stylist accidentally cut the son’s ear with a razor. This incident, coupled with complaints about a rushed service – with hair left unbrushed – raises serious concerns regarding attention to detail and safety.
Here's a table outlining the negative experiences:
| Issue | Description |
|---|---|
| Incorrect Cut Length | Cut significantly shorter than agreed upon. |
| Emotional Distress | Customer cried upon returning home due to cut. |
| Injury | Stylist cut child's ear with a razor. |
| Rushed Service | Lack of thoroughness, hair not brushed off. |
| Lack of Attention | Stylist appeared inattentive to detail. |
Accessibility & Family Focus: A Welcoming Space
Despite the varied experiences regarding haircut quality, The Salon Hair Designers demonstrates a commitment to inclusivity and family-friendliness. The availability of wheelchair-accessible parking and entrances is a significant positive, making the salon accessible to a wider range of customers. The designation as “good for kids” further broadens their appeal, and suggests a potential understanding of the needs of young clients.
The presence of toilet facilities is a basic but essential amenity. While more detailed information regarding available facilities isn’t readily available, the existing provisions demonstrate a consideration for customer comfort. The ease of payment options – credit, debit and NFC mobile payments –add to the convenience and modern customer experience. It’s possible The Salon Hair Designers is actively trying to create a welcoming and accommodating environment for all members of the Mount Gambier community, even if consistency in service needs addressing. You can reach them at +61 8 8723 3448.