Pros 
Cons A Mixed Bag of Clips & Colours: Customer Experiences at Price Attack Mount Gambier
Price Attack Mount Gambier appears to be a salon generating a diverse range of opinions amongst its clientele. With a solid 4.3-star rating, it certainly holds appeal, but digging into the individual reviews reveals a nuanced picture. A common thread throughout the positive feedback is the friendly and helpful staff. Many customers specifically praise Emma and Ama, highlighting their polite demeanour, attentive service and ability to build rapport – even with accompanying children. One reviewer details a last-minute appointment with Emma, expressing satisfaction with the guidance received and the final result.
Ama receives particular accolades for a successful wolf cut and fringe touch-up, seemingly delivering on a trend-focused style. Another customer’s experience showcases the store’s strength in colour, noting the staff’s attentiveness in assisting with an unusual colour request, even during a busy period. Colour product knowledge is also consistently praised, with several reviewers detailing helpful and patient assistance when seeking toners and developers. This suggests Price Attack Mount Gambier excels in retail sales and consultations relating to at-home hair care.
Here’s a quick breakdown of some highlighted positives:
- Exceptional Staff: Emma & Ama receive consistent praise for their friendliness and skill.
- Colour Expertise: A go-to destination for hair colour purchases and advice. They clearly stock a great range, even for less common shades.
- Welcoming Atmosphere: Multiple reviews mention a welcoming and professional team.
- Kid-Friendly: The salon is noted as a good environment for children.
- Accessibility: The facilities include wheelchair-accessible parking and entrance, a definite plus for inclusivity.
The Cut Above? – Disappointments in Haircutting Services
While colour expertise and customer service shine, the reviews reveal a significant disparity in satisfaction with haircutting services. Several customers express disappointment, with one particularly critical review detailing a problematic weft hair extension installation. The reviewer explicitly states the extensions were poorly sewn, with loose threads and tangled loops – a concerning issue given the potential for hair damage. This individual ultimately had to remove and reinstall the extensions themselves with a different method.
Another customer experienced a frustrating interaction regarding a haircut, stating the stylist wouldn't listen to their preferences and attempted to impose their own ideas. Despite repeated requests for thinning and minimal length removal, a significant amount of length was cut and minimal thinning achieved. This highlights a potential communication gap and a lack of collaborative styling.
| Service | Positive Feedback | Negative Feedback |
|---|---|---|
| Hair Colouring | High | Low |
| Hair Extensions | Limited | Significant |
| Haircuts | Moderate | Moderate-High |
| Retail (Products) | High | Low |
| Customer Service | High | Low |
Convenience & Accessibility: Planning Your Visit
Price Attack Mount Gambier operates with convenient hours, being open six days a week (9am-5:30pm Monday-Friday and 9am-5pm on Saturdays) and closed only on Sundays. This broad availability is particularly beneficial for travellers, as demonstrated by several reviews from those passing through Mount Gambier during caravan adventures and family trips. The location at Shop/34 Helen St, Mount Gambier SA 5290, is central and easily accessible.
They clearly encourage, and likely require, appointments, as indicated by their service options. This is probably wise given the variable experiences with walk-ins, and likely contributes to the positive experiences customers report when booked in with a specific stylist like Emma. Payment options are modern and accommodating, accepting credit cards, debit cards, and NFC mobile payments.
Here's a quick guide to planning a visit:
- Address: Shop/34 Helen St, Mount Gambier SA 5290, Australia
- Phone: +61 8 8707 2677
- Hours: Mon-Fri 9am-5:30pm, Sat 9am-5pm, Sun Closed
- Appointments: Recommended.
- Payment: Credit/Debit cards, NFC mobile payments.
- Facilities: On-site services, Wheelchair accessibility.
Beyond the Salon Floor: A Focus on Product & Professionalism
Aside from specific service feedback, the salon also receives commendation as a resource for hair care products. Customers consistently highlight the knowledgeable staff who dedicate time to answering questions and providing advice without appearing rushed. This suggests a commitment to not only providing services but also educating clients on maintaining their hair health. The ability to cater to families is another positive, with staff demonstrating engagement and interaction with children while their parents receive treatments.
However, the negative experiences, particularly concerning the hair extensions and the disregarded haircut requests, underscore the importance of clear communication and skill consistency. Although professional and welcoming, it appears the execution of all services doesn’t consistently meet the high standard implied by the positive reviews. It's worth noting that there's a clear distinction between the retail aspect of the business and the craftmanship of some styling services. Investing in ongoing training and quality control in all areas could further elevate Price Attack Mount Gambier's reputation. It is a particularly relevant point to consider for any service where improper technique may impact the health of the client’s hair.