Pros 
Cons A Warm Welcome & Skilled Hands: The Positive Buzz Around Halo Hair & Beauty
Halo Hair & Beauty, located at 42 Gray St, Mount Gambier, consistently receives high praise, boasting a solid 4.5-star rating. Many customers highlight the welcoming atmosphere and the expertise of the staff, particularly owner Sandra, who brings nearly 40 years of hairdressing experience to the salon. Formerly known as Tanya's Hairworks, the transition under Sandra's leadership has been largely positive, with a continued commitment to eco-friendly and sustainable practices.
Here’s what clients are loving:
- Personalised Service: Several reviews specifically mention stylists listening to client needs and delivering results that exceed expectations. Michaela is frequently singled out for her "magic" with colour, achieving shades clients have only dreamed of, while Sandra is renowned for her skillful haircuts.
- Family Friendly: Halo Hair & Beauty clearly caters to the whole family. Customers appreciate the salon's ability to handle children’s haircuts effectively, making it a convenient option for parents.
- Excellent Grooming for All: Beyond haircuts and colour, the salon is noted for providing quality beard trims, demonstrating a versatility that appeals to a broad clientele.
- The Little Things: The availability of great coffee adds to the overall positive experience, turning a necessary appointment into a relaxing treat.
- Accessibility: The salon provides wheelchair-accessible parking and entrance, making it easier for customers with mobility needs.
Customers are appreciating the switch to Halo Hair & Beauty who have commented on the relaxed and friendly attitude.
The Curly Girl Approved Experience
Halo Hair & Beauty is gaining significant traction with the curly-haired community, receiving glowing reviews for its expertise in working with textured hair. The "Clever Curl" method, presumably a technique or product line offered, is specifically praised for dramatically improving curl health and appearance.
"Loving what the Clever Curl has done with my hair! My curls have never been happier :)" - A delighted customer
This speciality offers something unique in Mount Gambier, catering to a usually underserved demographic who struggle to find stylists knowledgeable in curl care. This service is proving to be a major drawcard and highlights the salon’s commitment to staying current with hair trends and techniques.
Concerns Regarding Colour Corrections and Client Communication
While overwhelmingly positive, some customer feedback reveals concerns regarding colour services, specifically with achieving blonde shades. A particularly detailed review details a frustrating experience resulting in damaged hair and an unwillingness from the salon to rectify the situation.
The review outlined the following frustrations:
- Dissatisfied Results: The customer reportedly spent $320 on a colour service that did not meet their expectations, leaving them with unwanted colour and damaged hair.
- Lack of Accountability: Attempts to address the issue were met with resistance, and the salon reportedly blamed other stylists if a second opinion was sought.
- Unprofessional Conduct: The most serious allegation is that the salon discussed the customer’s hair concerns with other clients – a clear breach of confidentiality and professional etiquette.
- Prioritisation of Stylist Satisfaction: The customer felt their concerns were dismissed in favour of the stylist’s own satisfaction with the result, highlighting a potential mismatch in expectations and client care.
This feedback suggests a need for improved communication protocols and a more client-focused approach to colour corrections.
Practical Information & Salon Details
Halo Hair & Beauty operates from 42 Gray St, Mount Gambier SA 5290, and can be reached at +61 8 8723 0677. Appointments are recommended to ensure availability. Here’s a quick overview of what you can expect:
| Feature | Details |
|---|---|
| Address | 42 Gray St, Mount Gambier SA 5290 |
| Phone | +61 8 8723 0677 |
| Hours | See below |
| Payments | Credit/Debit/NFC mobile |
| Accessibility | Wheelchair Accessible |
| Family Friendly | Yes |
| Appointments | Recommended |
Opening Hours:
- Monday: Closed
- Tuesday: 8:30 am – 5 pm
- Wednesday: 8:30 am – 5 pm
- Thursday: 8:30 am – 5 pm
- Friday: 8:30 am – 5 pm
- Saturday: 8 am – 1 pm
- Sunday: Closed
Halo Hair & Beauty accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, adding to the convenience for customers.