Pros 
Cons A Mount Gambier Favourite: Decoding the Buzz Around Hair on James Salon
Hair on James Salon consistently earns high praise, boasting a solid 4.7-star rating – and a quick look at customer feedback reveals why. Located at 17B James St, Mount Gambier, this salon appears to be more than just a place to get a haircut; it’s a community hub valued for its friendly staff, skilled stylists, and inclusive approach. While generally celebrated, some practical considerations regarding accessibility warrant attention.
Here’s a breakdown of what customers are saying:
- Exceptional Skill & Listening: Time and again, clients highlight the stylists' ability to truly listen to their requests. One parent shared a glowing review about a "nice lady" who "did a fantastic job" with their daughter’s thick hair, meticulously checking in throughout the process. This focus on understanding and delivering on client vision is a recurring theme.
- Speed & Value: Surprisingly, speed is often mentioned alongside quality. Several reviewers noted how quickly services were completed, coupled with impressively affordable prices – like the $32 haircut mentioned in one review.
- Wide Range of Services: From simple walk-in wash and blow-dries (thank you, Kara!) to more complex cuts and styles, Hair on James seems to cater to diverse needs.
- Convenient Hours: With opening hours spanning Monday to Saturday (9 am - 5 pm/5:30 pm, and 8 am - 12 pm on Saturday), the salon offers good flexibility for scheduling appointments.
The Kara & Rebecca Effect: Stylists Making a Difference
Several stylists receive specific accolades, pointing to a strong team dynamic at Hair on James.
| Stylist | Key Praises |
|---|---|
| Kara | Friendly service, quick wash & blow-dry |
| Rachel | Patience with anxious children, sensory awareness, exceptionally skilled owner, goes above & beyond |
| Rebecca | Professionalism, attentiveness, delivers on requests, exceptional service |
These aren't just casual compliments. Rachel, the salon owner, is repeatedly described as “fantastic” and consistently praised for her willingness to exceed expectations. Clients feel she’s worth more than she charges! Rebecca also receives high marks for her professionalism and ability to understand and fulfil client desires. The team's clear dedication elevates Hair on James beyond a simple transaction and fosters genuine client loyalty. It speaks volumes that people are eager for repeat appointments with specific stylists.
Catering to All: A Focus on Inclusivity & Special Needs
Hair on James actively demonstrates a commitment to inclusivity, particularly when it comes to clients with special needs. Rachel's specific work with children on the autism spectrum is particularly noteworthy. Several parents commend her patience, kindness, and mindful approach to sensory sensitivities. This isn’t a one-off experience; it’s a consistent pattern of understanding and accommodation praised by multiple caregivers.
"Rachel is so patient and kind with my anxious children, one of who is on the autism spectrum...She is mindful of his sensory needs and is very gentle and gets the job done without pushing him too far out of his comfort zone."
Furthermore, the salon willingly accepts clients with disabilities and has a staff member actively bringing her clients to the salon. This showcases a positive and accepting environment. However, it’s a two-sided coin:
Accessibility: Room for Improvement
While lauded for their accepting attitude towards clients with disabilities, potential customers have raised practical concerns regarding physical accessibility. The salon does advertise a wheelchair-accessible car park, which is a great start. However, feedback suggests difficulties entering the premises with a wheelchair.
Here’s a summary of the point:
- Wheelchair Access: Reports state uncertainty regarding wheelchair accessibility inside the salon, despite the availability of a wheelchair-accessible car park. This potentially limits the salon’s ability to fully serve all members of the community.
- Appointment Recommendation: Appointments are recommended and can be made by phoning +61 8 8723 6640. This is a great way to let the staff know of any special considerations or accessibility needs you might have.
- Payment Options The salon accepts Credit cards, Debit cards and NFC mobile payments.
- Family Friendly: The salon offers services to children.
Addressing this concern would solidify Hair on James’ reputation as a truly inclusive salon and ensure everyone can benefit from the exceptional care and service it provides.