Hair Envie: A Mixed Bag of Praise and Complaints at This Salon

A Warm Welcome and Highly Skilled Stylists: The Positives at Hair Envie

Hair Envie, located at 3 Englebrecht Ln, Mount Gambier, clearly makes a strong impression on many of its clients. Boasting an impressive 4.70 overall rating, the salon is consistently praised for its welcoming atmosphere and the expertise of its stylists. Numerous reviews highlight the positive energy and friendly vibe within the salon – a key factor for many seeking a relaxing and enjoyable hair appointment.

Several customers specifically call out individual stylists, with Debbie receiving particular acclaim for her talent and passion. Hope also receives a glowing mention for delivering a ‘best haircut’ experience. The breadth of praise extends across the team; one customer confidently states they’ve had positive experiences with all of the stylists at Hair Envie.

Here's a breakdown of what customers love:

• Exceptional Staff: Consistently described as “lovely,” “polite,” and even an “absolute delight” (referring to the owner).
• Skill & Expertise: Stylists demonstrate an understanding of client needs, even with specific requests like fades and trimming.
• Positive Atmosphere: A "warm" and "open" salon environment contributes to a relaxing experience.
• Willingness to Travel: Notably, one client travels all the way from Horsham to receive services at Hair Envie, a testament to its reputation.
• Great First Experiences: Customers report that Hair Envie provides excellent first-time salon experiences, particularly for younger clients.

Colour Transformations and Happy Nieces

Hair Envie appears to excel in colour services, frequently receiving positive feedback in this area. One review details a particularly successful colour transformation for a young niece, with the stylist (Bec) providing a fantastic first salon experience and creating “bright and colourful hair” that left the client “one very happy young lady.” This highlights a skill in catering to a younger clientele and delivering vibrant results.

The salon's attention to detail and ability to fulfil specific colour requests inspire confidence, and the experience demonstrates a willingness to go above and beyond to ensure client satisfaction. Beyond simple colour application, the review underscores a focus on making the experience itself enjoyable and memorable.

Accessibility and Convenience – A Look at the Facilities

Hair Envie clearly prioritises accessibility and convenience for its patrons. This is evident in the facilities offered, which include:

• Wheelchair-accessible car park: Ensuring ease of access for clients with mobility needs.
• Appointment Recommendation: While walk-ins aren’t explicitly mentioned, appointments are strongly recommended, suggesting a busy schedule and a commitment to providing focused attention to each client.
• Multiple Payment Options: Accepting credit cards, debit cards, and NFC mobile payments provides flexibility for customers.
• Family-Friendly Environment: Hair Envie is noted as "Good for kids", suggesting it can cater to families and those needing appointments alongside childcare.

These amenities show Hair Envie aims to be accommodating and client-focused, going beyond simply providing hair services.

A Concerning Contrast: Addressing Negative Feedback

Despite the overwhelmingly positive reviews, it’s important to acknowledge the dissenting experience shared by one customer. This review details a “worst cut and colour of my life,” citing significant issues with an uneven cut, bleached and burnt ends, and a perceived lack of skill on behalf of the stylist.

The reviewer also alleges that the stylist was more engaged in a personal conversation than focusing on their service and questioned the service provided in relation to the cost (specifically a “blow dry” that reportedly only involved a quick pass with a hairdryer). Attempts to rectify the situation reportedly worsened the outcome.

This negative feedback is a stark contrast to the prevailing sentiment and raises important points:

• Consistency Concerns: The contrast suggests a potential for variability in the quality of service depending on the stylist.
• Skill Level Discrepancy: The reviewer explicitly states a belief that the stylist "lacks the industry skills and knowledge" for more complex procedures.
• Client Focus: The allegation of prioritising a personal conversation over client needs is a serious concern.
• Transparency of Services: The question regarding the charge for a blow dry highlights a potential issue with clarity regarding services rendered.

While one negative review doesn't invalidate the many positive experiences, Hair Envie should be aware of this feedback and consider addressing these issues to maintain its high rating and customer satisfaction. Customers can reach Hair Envie at +61 8 8725 5110 to discuss any concerns or book an appointment.