Capelli Hairdressing: Exceptional Care and Attention in Mount Gambier

Pros	Cons
Lucy is highly praised for her caring nature and dedication to clients, even going to the hospital to cut a client's mother's hair.	Some customers have experienced rushed service, leading to dissatisfaction with the final results.
Customers appreciate the time and effort Lucy puts into perfecting hair colour, often providing valuable advice for future treatments.	There are complaints about communication issues regarding the services included in the appointment, such as washing and drying hair.
The salon is noted for its reasonable pricing, making quality hairdressing accessible.	A few clients have reported feeling uncomfortable during their appointments due to the stylist's hurried approach.
Many clients express satisfaction with the results, particularly with hair regrowth and colour improvements.	Instances of hair being pulled and tangled during cuts have been mentioned, contributing to a negative experience for some.
Capelli Hairdressing is regarded as the best hairdresser in town, with great service consistently highlighted.

Pros

Cons

Lucy is highly praised for her caring nature and dedication to clients, even going to the hospital to cut a client's mother's hair.

Some customers have experienced rushed service, leading to dissatisfaction with the final results.

Customers appreciate the time and effort Lucy puts into perfecting hair colour, often providing valuable advice for future treatments.

There are complaints about communication issues regarding the services included in the appointment, such as washing and drying hair.

The salon is noted for its reasonable pricing, making quality hairdressing accessible.

A few clients have reported feeling uncomfortable during their appointments due to the stylist's hurried approach.

Many clients express satisfaction with the results, particularly with hair regrowth and colour improvements.

Instances of hair being pulled and tangled during cuts have been mentioned, contributing to a negative experience for some.

Capelli Hairdressing is regarded as the best hairdresser in town, with great service consistently highlighted.

A Reputation Built on Kindness & Colour Expertise

Capelli Hairdressing, nestled at 125 Commercial St W, Mount Gambier, consistently earns a solid 4.3-star rating, but the numbers don't fully convey the heart behind this local salon. Numerous reviews highlight the exceptional care provided, going above and beyond standard salon services. What truly sets Capelli apart is the personal touch, especially demonstrated by stylist Lucy.

One customer shared a profoundly touching experience: Lucy selflessly took the time to visit a client’s mother in hospital to provide a haircut. This act of kindness speaks volumes about the salon’s commitment to its patrons. Beyond compassionate service, Lucy excels in colour correction and application. Another reviewer recounts a last-minute, Easter Saturday appointment where Lucy dedicated hours to rectify a previous colour mishap, utilising both permanent and semi-permanent dyes to prioritize hair health. The client praised Lucy’s detailed advice for future maintenance, deeming Capelli their “definite choice” if proximity allowed. It’s clear Lucy’s expertise isn’t just about aesthetics; it's about nurturing hair and empowering clients with knowledge.

Here's a quick look at what makes Capelli stand out:

Exceptional Stylists: Specifically, Lucy is repeatedly lauded for skill and compassion.
Colour Specialists: Expertise in correction and protective techniques.
Personalised Care: Willingness to go the extra mile for clients.
Reasonable Pricing: Multiple reviewers mention good value for money.

Navigating Your Visit: Practical Information

Planning a visit to Capelli Hairdressing is straightforward, but it's helpful to be aware of a few details. Capelli strongly recommends booking appointments, and while walk-ins might be possible, scheduling ensures dedicated time with your preferred stylist.

The salon’s opening hours are as follows:

Day	Opening Hours
Monday	9:30 am – 5 pm
Tuesday	9:30 am – 5 pm
Wednesday	Closed
Thursday	9:30 am – 7:30 pm
Friday	9:30 am – 5:30 pm
Saturday	8:30 am – 1:30 pm
Sunday	Closed

Capelli accepts a variety of payment methods, including credit cards, debit cards and convenient NFC mobile payments. Accessibility is considered, with a wheelchair-accessible car park available. For those needing to contact the salon directly, the phone number is +61 8 8725 2836.

Praises for Skill & Value

Beyond the remarkable story of Lucy’s caring gesture, a consistent theme emerges in the positive feedback: good haircuts at a great price. Several reviewers specifically mention being “really happy” with their haircuts, particularly regrowth work. The “best hairdresser in town” is a bold claim, but one echoed by multiple satisfied customers.

One reviewer concisely stated their experience as “Great service!”. This simplicity speaks to the consistent, positive interactions clients enjoy at Capelli. The overall sentiment suggests a salon that reliably delivers quality results without breaking the bank – a valuable combination for Mount Gambier residents and visitors alike. Word-of-mouth endorsements are strong, building a reputation for quality and value within the community.

Addressing Areas for Improvement

While overwhelmingly positive, feedback isn't entirely without constructive criticism. One customer unfortunately experienced a rushed and unpleasant appointment, noting a stylist was preoccupied and handled their hair roughly, even seemingly blaming the client for not specifying their needs. The experience resulted in leaving with oily, unbrushed hair and a feeling of disappointment.

"I get to hairdresser she's completely rushed pulling my hair so hard and getting scissors tangled in it. The whole time explaining I should of told her how thick my hair is and that she wouldn't have time to wash it."

This isolated instance serves as a reminder that consistency in customer service is crucial. While this appears to be an anomaly amidst a sea of positive reviews, it highlights the importance of clear communication upfront regarding services included (such as a wash, cut and dry) and a commitment to ensuring all clients feel comfortable and valued during their appointment. It underscores the need for stylists to maintain a calm and attentive demeanour, even during busy periods.

Frequently Asked Questions About Capelli Hairdressing in Mount Gambier

What services does Capelli Hairdressing offer to its clients?

Capelli Hairdressing provides a wide range of services including haircuts, colouring, styling, and treatments tailored to meet individual needs. The salon is known for its expertise in both permanent and semi-permanent colour applications, ensuring the health of your hair while achieving the desired look. Clients can expect personalized consultations to discuss their hair goals and receive professional advice on maintaining their styles.

What are the opening hours for Capelli Hairdressing?

Capelli Hairdressing operates on specific days of the week to cater to its clients. The salon is open on Monday from 9:30 am to 5:00 pm, Tuesday from 9:30 am to 5:00 pm, Thursday from 9:30 am to 7:30 pm, and Friday from 9:30 am to 5:30 pm. On Saturday, the salon welcomes clients from 8:30 am to 1:30 pm, while it remains closed on Sundays and Wednesdays. It's advisable to book an appointment in advance.

How can I book an appointment at Capelli Hairdressing?

To book an appointment at Capelli Hairdressing, clients can call the salon directly at +61 8 8725 2836. It's recommended to provide details about the desired service and any specific requirements during the call. This helps the staff to allocate the appropriate time and resources for your visit. Additionally, booking in advance is encouraged, especially during peak times, to ensure availability.

What should I expect during my first visit to Capelli Hairdressing?

During your first visit to Capelli Hairdressing, you can expect a warm welcome and a thorough consultation with the stylist. They will discuss your hair type, preferences, and any specific styles you have in mind. The salon prides itself on providing a comfortable environment, so you can relax while receiving professional services. Be prepared to share your hair history and any concerns, as this will help the stylist tailor the experience to your needs.

What are the payment options available at Capelli Hairdressing?

Capelli Hairdressing accepts various payment methods to accommodate its clients. You can pay using cash or credit/debit cards, making transactions convenient. It's advisable to confirm with the salon regarding any specific payment policies or options available at the time of your visit. Clients often find the pricing reasonable for the quality of service provided, ensuring a satisfying experience.