Pros 
Cons A Consistent Buzz of Quality: Positive Experiences at TONI&GUY Mosman
TONI&GUY Mosman consistently earns high praise for its skilled stylists and welcoming atmosphere. Numerous clients highlight the personalised attention they receive, often going the extra mile to follow specific stylists between locations. The salon cultivates a relaxed, contemporary space where clients feel comfortable and well-cared for.
Here’s a breakdown of what customers are loving:
- Exceptional Stylists: Many reviews specifically mention stylists like Ellie, Gemma, Carolay and Yuki, praising their skill, attentiveness and ability to deliver results tailored to individual needs. Ellie, in particular, has garnered loyalty, with a client actively travelling from out of the Mosman area to continue receiving her colour services. Gemma's calming energy and ability to beautifully frame faces with cuts and fringe are also frequently mentioned. Carolay excels with short, curly hair, demonstrating an ability to understand and cater to specific hair types.
- Warm & Friendly Service: Beyond technical skill, the staff at TONI&GUY Mosman is consistently described as friendly, professional, and welcoming. Yuki’s head massages are a standout feature, while other staff members are credited with offering a relaxed experience filled with coffee, chat, and laughter.
- Hair Transformation Successes: Clients share stories of successful haircuts and colour transformations. One customer felt their wavy, unruly hair was transformed into a polished style with a side fringe and layering. Another client had great feedback with their T-section highlights.
- Accessibility & Amenities: The salon is praised for its accessible entrance – a valuable feature for all clients – alongside standard amenities like toilets. Appointments are recommended, allowing for a smooth and focused experience.
Colour Concerns: Where TONI&GUY Mosman Falls Short
Despite the overwhelming positive feedback, some clients have experienced significant issues, particularly with colour correction services. These experiences point to a need for greater quality control in this area.
- Colour Correction Disappointment: One client experienced a noticeable, unblended mess following a colour correction intended to remove a dark band and achieve a lighter blend. Despite assurances of a successful outcome, the result was visibly flawed and deemed unacceptable even by colleagues.
- Dismissive Approach to Concerns: The most concerning aspect of this experience wasn’t just the incorrect colour application, but the salon’s initial response. The client reports that their concerns were dismissed, and the staff insisted the process was correctly executed, offering only a temporary fix instead of a proper correction.
- Inaccurate Advice: Initially, the client was told further lightening was impossible, a claim proven false by a subsequent appointment at another salon who corrected the colour flawlessly, and at a lower price. This suggests potential inconsistencies in advice given to customers.
- Struggles with Refunds: Obtaining a refund for the unsatisfactory service was a difficult process, requiring the client to persistently advocate for a resolution before receiving compensation.
| Issue | Detail | Resolution |
|---|---|---|
| Incorrect Colour | Visible, unblended patches after colour correction | Eventual refund of $628 |
| Dismissive Response | Initial denial of error, temporary fix offered | Client had to push for resolution |
| Inaccurate Advice | Told lightening was impossible | Another salon corrected easily |
Praise for Specific Stylists: Building a Loyal Clientele
The reputation of TONI&GUY Mosman appears heavily reliant on the individual skills of its stylists. Specific names repeatedly appear in positive reviews, highlighting their expertise and ability to build strong client relationships.
- Michaela's Rising Talent: Michaela has generated significant positive feedback, particularly from those who have modeled for her work, describing her as kind, gifted, and providing exceptional care. Her T-section highlights were a notable success for one client.
- Yuki's Understanding Approach: Yuki is repeatedly praised for her friendly demeanor, willingness to listen, and her ability to deliver haircuts that perfectly match client expectations. Yuk’s detailed consultations and comfortable salon environment also contribute to a positive experience.
- Carolay's specialist skills: Carolay is lauded for her ability to craft styles that suit both face shape and lifestyle, particularly when it comes to short, curly hair.
These stylists serve as anchors for loyal customers, encouraging repeat business and positive word-of-mouth referrals.
Practical Information for Potential Clients
TONI&GUY Mosman is strategically located at 779 Military Rd, Mosman NSW 2088 and can be reached at +61 2 9960 7011. Here’s a quick overview of important details:
- Opening Hours:
- Friday: 9:30 am – 5:30 pm
- Monday: Closed
- Saturday: 9 am – 5:30 pm
- Sunday: Closed
- Thursday: 9:15 am – 8:30 pm
- Tuesday: 10 am – 5:30 pm
- Wednesday: 9:15 am – 8:30 pm
- Payment Options: The salon accepts Credit cards, Debit cards, and NFC mobile payments.
- Family Friendly: TONI&GUY Mosman is advertised as “Good for kids,” indicating a welcoming attitude towards younger clients.
- Accessibility: They provide wheelchair-accessible entrance.
- Appointment Booking: Appointments are highly recommended to ensure personalized attention and minimize wait times.