Pros 
Cons A Spectrum of Experiences at Made In Paris Hair Salon
Made In Paris Hair Salon, located on Military Road in Mosman, presents a rather varied picture based on recent customer feedback. While boasting a 3.9-star rating, the experiences shared paint a landscape far from uniform, ranging from truly delighted clients to those left deeply dissatisfied. The salon operates six days a week (Monday-Saturday, 9am-6pm, with extended hours until 8:30pm on Thursdays) and accommodates appointments, which are highly recommended. They accept credit card payments and surprisingly, are advertised as being “good for kids”, though this hasn't been specifically commented on within the reviews. Facilities are kept fairly basic, with a toilet being the only listed amenity. It's clear that managing expectations and consistent service delivery are areas where the salon could benefit from attention.
Colour & Cutting: Hit or Miss Stories
The colour and cutting services at Made In Paris seem to be the source of the most polarised opinions. Several customers rave about the results, with one stating they "love the colour and highlights" and another praising the “excellent service”. Notably, a client found a stylist who “immediately understood what I was after and delivered accordingly,” resulting in a potential long-term relationship with the salon. Another individual proclaimed they’d “finally found a hairdresser that cuts my hair like I want it,” particularly appreciating the stylist’s ability to manage ‘fly away’ hair. Sophie receives specific commendation as a “gun at foils” and for taking the time to truly listen to her clients.
However, the darker side of the experience is also well-represented. One distressed customer recounted being “left on the verge of tears” due to “appalling customer service”. They described a frustrating attempt to receive a simple half-head of foils and a trim, which ended with an “average” colour and a stylist who appeared disinterested, even dismissive. The damage to curly hair received a particularly scathing review: after a lengthy and seemingly aimless styling, the result was described as a “fuzz ball”. Furthermore, a customer paying $600+ was disappointed their desired style wasn’t achieved and felt their natural hair colour was unfairly criticised.
Here's a breakdown of the colour & cutting experiences reported:
| Experience | Colour Quality | Cutting Quality | Customer Service |
|---|---|---|---|
| Positive 1 | Excellent | Perfect | Friendly, Understanding |
| Positive 2 | Loved | Excellent | N/A |
| Positive 3 | N/A | Perfectly manages flyaway hair | N/A |
| Negative 1 | Average | Useless/Disinterested | Appalling |
| Negative 2 | N/A | Not as Requested | Nonchalant |
Extension Issues and Price Concerns
The experience with hair extensions at Made In Paris appears to be particularly problematic, with a significant complaint regarding both the service and cost. A customer received a $930 bill for a tape extension retailing and subsequent conversion to microbeads – a treatment they felt wasn’t genuinely necessary. Shockingly, within just four days of having the extensions reapplied, four strands had already fallen out, with the customer fearing further loss during their holiday. This echoes a wider concern regarding the quality of the application and the longevity of the extensions provided.
The high cost is a recurring theme in the negative feedback. While the salon isn't inherently expensive, the perceived value for money doesn’t always align with the price tag, especially when the results are substandard. The sheer expense of the extension issue, coupled with the risk of further damage, has understandably left a lasting negative impression on that particular client.
Communication & Atmosphere: A Tale of Two Sides
The atmosphere at Made In Paris seems to fluctuate wildly. The “amazing time” reported by one client emphasizes a “very friendly atmosphere” and the expertise of a South African stylist. Conversely, several reviewers highlight poor communication as a significant detriment. As mentioned above, the client with curly hair felt the stylist barely spoke to them, while another felt their concerns were dismissed.
"Because the communication was so poor… I thought this was the precursor to do something more, but no that was it…" – Disappointed Customer
The “nonchalant staff” comment further reinforces this issue, suggesting a lack of attentiveness and proactivity. While some stylists clearly excel at understanding client needs, this consistency doesn’t appear to be universal. Ultimately, a more focused approach to active listening and clear communication could dramatically improve the overall customer experience at Made In Paris.