Pros 
Cons The Buzz Around De Sylva Hair Design: A Mixed Bag of Experiences
De Sylva Hair Design in Mosman, NSW, boasts a solid 4.1-star rating and a reputation as a friendly neighbourhood salon. Several patrons rave about the personalised attention and expertise offered by Melanie and her team. Clients like one long-term customer express a consistent satisfaction with the salon’s services, stating they “always great service.” Ashley also echoes this sentiment, declaring the colour, cut and blow-dry experience to be “the best” she’s had in a long time, and planning a return visit. Karen is a standout name mentioned repeatedly, with clients appreciating her skill in delivering haircuts that perfectly match their preferences – even when that means not aiming for complete straightness.
Here's a quick snapshot of what clients consistently seem to love:
- Personalised Service: Many highlight the individual attention they receive.
- Colour Expertise: Mel is particularly noted for her colour skills.
- Family Friendly: The salon is described as ‘great for the entire family’ and ‘good for kids’.
- Convenient: The ability to secure last-minute appointments (as Karen demonstrated) is a definite plus.
- Easy Payments: Accepting Credit Cards, Debit cards and NFC mobile payments.
A Haven for Special Occasions & Regular Styles
De Sylva Hair Design appears to cater well to a range of needs, from everyday cuts and colours to crucial event styling. A customer recounts how Karen saved the day with a stunning wedding hairstyle booked at very short notice. This agility is a significant draw for those with pressing styling requirements. But the salon doesn't just excel at one-off events. Many customers confirm a consistently high quality in their ongoing hair maintenance. They return to the salon regularly, expressing consistent satisfaction with their cuts and colours over an extended period.
De Sylva offers a flexible schedule:
| Day | Opening Hours |
|---|---|
| Monday | 9:00 am – 5:00 pm |
| Tuesday | 9:00 am – 8:00 pm |
| Wednesday | 9:00 am – 5:00 pm |
| Thursday | 10:00 am – 8:00 pm |
| Friday | 9:00 am – 5:00 pm |
| Saturday | 9:00 am – 5:00 pm |
| Sunday | 10:00 am – 5:00 pm |
Appointments are recommended, allowing the team to dedicate focused attention to each client.
A Cautionary Tale: Colour Correction Gone Wrong
While many experiences are positive, one detailed account paints a concerning picture and serves as a critical warning. A client’s attempt to transition from brunette to blonde, guided by Mel and Lara, resulted in significant hair damage. The process, involving multiple bleaching sessions and incorrect toner application, ultimately led to drastic breakage: a 4cm mullet, complete fringe loss, and substantial thinning of the hair.
"In the hands of these girls, I went from having long, thick hair to thin burnt hair with massive chunks missing and the fringe and entire top 4cm long."
The client claims their concerns were dismissed, with both Mel and Lara reportedly denying responsibility for the damage, even after the use of recommended products like Olaplex. The lack of apology or offer to rectify the situation (“zero customer service”) understandably left the client deeply disappointed and facing a potentially three-year recovery period for hair growth. The client specifically noted how the situation was handled lacked professionalism.
Navigating the Services: Planning & The Small Salon Experience
De Sylva Hair Design operates as a smaller, intimate salon. This ambiance is frequently cited as a positive, contributing to the friendly and personalised atmosphere. They clearly prioritize appointment scheduling. While this ensures client focus, it also suggests limited walk-in availability. This level of service may be preferred by many, but potential clients should be prepared to book in advance.
The salon is mindful of all clients however, facilitating a comfortable experience for children. As the salon is in Mosman, it's easy to access, located at 8 Reginald St, Mosman NSW 2088. This is convenient for local residents and those visiting the area. It’s important to remember that, like any hair salon, results can vary based on hair type, condition, and the complexity of the desired style. The contrast in reviews highlights the importance of clear communication with stylists and, when considering significant colour changes, diligent research and potentially a second opinion.