VIJU SALON: A Blend of Praise and Frustration in Hairdressing

Pros	Cons
Highly skilled and friendly staff, particularly Moa and Lala, who provide excellent service and listen to customer needs.	Some customers have experienced dissatisfaction with their hair results, particularly when a different stylist was assigned.
Customers appreciate the detailed consultations and care taken during hair treatments.	Issues with uneven hair colour and patchiness have been reported, leading to frustration.
Complimentary snacks and drinks enhance the overall experience during long appointments.	There are complaints about the rough handling of hair, especially for those with extensions, causing discomfort.
Many customers express satisfaction with their new hair colours and styles, often describing them as masterpieces.	Lack of protective measures, such as glasses during chemical treatments, has raised concerns among clients.
The salon is praised for its welcoming atmosphere and accommodating staff.	A few customers felt that their specific requests were not adequately followed, resulting in unsatisfactory outcomes.

Pros

Cons

Highly skilled and friendly staff, particularly Moa and Lala, who provide excellent service and listen to customer needs.

Some customers have experienced dissatisfaction with their hair results, particularly when a different stylist was assigned.

Customers appreciate the detailed consultations and care taken during hair treatments.

Issues with uneven hair colour and patchiness have been reported, leading to frustration.

Complimentary snacks and drinks enhance the overall experience during long appointments.

There are complaints about the rough handling of hair, especially for those with extensions, causing discomfort.

Many customers express satisfaction with their new hair colours and styles, often describing them as masterpieces.

Lack of protective measures, such as glasses during chemical treatments, has raised concerns among clients.

The salon is praised for its welcoming atmosphere and accommodating staff.

A few customers felt that their specific requests were not adequately followed, resulting in unsatisfactory outcomes.

A Symphony of Styles: What Clients are Saying About Viju Salon

Viju Salon, nestled on Little Lonsdale Street in Melbourne, boasts an impressive 4.8-star rating, suggesting a largely positive experience for its clientele. However, a closer look at recent reviews reveals a more nuanced picture – a blend of enthusiastic praise and disheartening complaints. The salon operates seven days a week with consistent hours (9:30am – 5pm daily), and accepts a comprehensive range of payment methods including cheques, credit/debit cards and NFC mobile payments, making accessibility convenient. Amenities include a toilet, and while Wi-Fi isn’t currently available, the salon focuses on providing a welcoming environment – even offering complimentary snacks and drinks during longer appointments. Clients appreciate the appointment-focused system and the commitment to recycling plastic bottles. The overall atmosphere is clearly one of aiming to please, but consistency appears to be a key area for attention.

The Moa & Lala Effect: Hairdressing Stars Shine Bright

A recurring theme in the positive feedback centres around specific stylists: Moa and Lala. Several customers explicitly thanked Moa for her patience, care, and thorough consultations. One client raved about their first bleach and balayage experience, stating Moa “throughly explained my options” and that it was “the best service…from a hair stylist." Another simply proclaimed their love for their new colour and style thanks to Moa.

Lala also receives significant acclaim. A customer described her as “sweet and talented”, crediting Lala with turning their hair “into an amazing masterpiece”. Another ecstatic client is already planning their next colour appointment with Lala, highlighting a strong sense of trust and artistic connection. Kaysie also gathers praise for excellent skilled services and a detailed cost breakdown.

Here's a quick summary of what these stylists seem to excel at:

Consultation: Taking the time to understand client desires and providing realistic expectations.
Colour Expertise: Particularly in balayage, bleaching, and achieving dream colours.
Gentle Technique: Handling hair with care, even during potentially damaging processes.
Client Comfort: Creating a relaxed and positive atmosphere.

Perm Perfection & Sophie’s Skilled Touch

Beyond colour services, Viju Salon also receives positive feedback for perms and other hair treatments. Clients specifically commend Sophie for her accommodating and kind nature, as well as her expertise in delivering desirable results. One review details a first-time perm experience which was a success thanks to Sophie's recommendations.

This suggests Viju Salon isn’t limited to colour transformations – it also caters to clients seeking classic treatments like perms, and that Sophie is a valuable asset in broadening the salon’s service offerings. The staff's willingness to accommodate individual needs and provide expert advice is a consistent thread in these testimonials.

A Colour Crisis: When Viju Salon Falls Short

Despite the overwhelming positivity directed towards certain stylists, there’s a starkly contrasting experience shared by one customer. This individual, a returning client previously satisfied with Viju’s service, expressed significant disappointment with a recent appointment. The core issue revolved around a miscommunication and unsatisfactory colour correction performed by a male stylist.

The client clearly communicated their desire for a subtle evening-out of their hair colour, but instead received a patchy, overly-dark brown result. A subsequent attempt to correct the colour resulted in an "unacceptable orange-yellow shade" and allegedly involved painful bleaching. Compounding the issue, the client alleges they weren’t provided with protective eyewear (standard practice during chemical treatments) and experienced rough handling of their hair extensions.

Here’s a breakdown of the concerns raised:

Miscommunication: Failure to accurately interpret and fulfil the client’s colour request.
Poor Colour Correction: Delivering a result drastically different from what was requested and ultimately worsening the condition of the hair.
Lack of Safety Protocols: Not providing protective eyewear during chemical treatments.
Rough Handling: Painfully washing hair, particularly concerning given the presence of extensions.

This negative experience serves as a crucial reminder that consistency is paramount in the hairdressing industry, and even a single mishandled appointment can significantly impact a salon's reputation.

Frequently Asked Questions About Hairdresser VIJU SALON in Melbourne

What services does Hairdresser VIJU SALON offer?

Hairdresser VIJU SALON provides a wide range of hair services including haircuts, coloring, balayage, perms, and styling. The salon is known for its skilled stylists who take the time to understand clients' needs and preferences. They also offer consultations to help clients choose the best options for their hair type and desired look. Additionally, complimentary snacks and drinks are provided to enhance the overall experience.

What are the opening hours of Hairdresser VIJU SALON?

Hairdresser VIJU SALON operates from Monday to Sunday, with consistent opening hours from 9:30 am to 5 pm each day. This schedule allows for flexibility in booking appointments throughout the week. Whether you're looking for a quick trim or a complete hair transformation, you can visit the salon any day of the week during these hours to receive professional hair care services.

How can I book an appointment at Hairdresser VIJU SALON?

To book an appointment at Hairdresser VIJU SALON, you can call their phone number at +61 478 036 009. It's advisable to call ahead, especially during peak times, to ensure you secure your preferred time slot. Alternatively, you may also visit their website or social media pages for more information on booking options and to view their latest promotions and services.

What should I expect during my first visit to Hairdresser VIJU SALON?

During your first visit to Hairdresser VIJU SALON, you can expect a warm welcome from the friendly staff. A consultation will be conducted to discuss your hair goals and preferences. The stylists are attentive and will provide recommendations based on your hair type. You may also enjoy complimentary snacks and drinks while you wait. Overall, the salon aims to create a comfortable and enjoyable experience for all clients.

What if I am not satisfied with my service at Hairdresser VIJU SALON?

If you are not satisfied with your service at Hairdresser VIJU SALON, it is recommended to communicate your concerns directly to the stylist or management. The salon values customer feedback and strives to ensure that every client leaves happy. They are committed to addressing any issues and may offer solutions to rectify the situation, ensuring that you receive the quality service you expect.