Pros 
Cons A Warm Welcome & Skilled Hands: The Positives at Two Birds
Two Birds Hair & Beauty Salon, located on Exhibition Street in Melbourne’s CBD, consistently receives praise for its welcoming atmosphere and the skilled artistry of its stylists. Numerous customers highlight the exceptional customer service, often mentioning a warm greeting, thoughtful touches like offering tea on a cold day, and assistance with belongings. Jojo, the owner, receives particular commendation for rescuing clients from previous bad haircuts and providing professional, honest advice.
Several reviewers specifically call out the quality of the haircuts themselves. Clients rave about achieving hairstyles they truly love, with a noticeable emphasis on layered haircuts being executed excellently. Mai is another stylist frequently mentioned by name, delivering results which leave clients feeling happy and healthy.
Here's a snapshot of the positive experiences shared:
- Exceptional Stylists: Jojo and Mai are consistently praised for their skills and ability to understand client needs.
- Relaxing Atmosphere: The salon offers a relaxing experience with features like relaxing shampoo services and nourishing hair treatments.
- Quality Products: Clients note the use of good quality products that contribute to healthier-looking hair.
- Personalised Care: Stylists like Kayla demonstrate attentiveness to detail, offering personalised advice and taking the time to perfect each client’s look.
- Added Extras The provision of deserts and hot tea demonstrate the salons care for their customers.
Kayla: A Shining Star Within the Team
Kayla at Two Birds Hair & Beauty Salon stands out as a particularly favoured stylist, garnering passionate praise from her clientele. Reviewers consistently describe her as “amazing”, “lovely”, and “professional,” emphasising her genuine care for her work. What sets Kayla apart is her attentiveness to detail and ability to really listen to her clients.
Her approach isn't just about cutting and colouring hair; it's a holistic experience. Clients highlight the in-depth hair care advice she provides, empowering them to maintain their styles at home. A relaxing head massage and nourishing treatment are also frequently mentioned, adding to the pampering experience.
"Kayla is truly amazing! From the moment I sat in her chair, I knew I was in expert hands… She really listened to what I wanted and worked her magic."
This sentiment is echoed throughout the reviews, positioning Kayla as a go-to stylist for those seeking both a beautiful result and a deeply satisfying salon experience.
Disappointments & Communication Breakdowns: Where Two Birds Falls Short
Despite the overall 4.4-star rating, a number of customers have voiced significant disappointments regarding service and communication at Two Birds Hair & Beauty Salon. A recurring theme is a perceived lack of respect for clients' time, particularly regarding appointment scheduling and delays. One client experienced a pushed-back appointment followed by further waiting, with little to no apology for the inconvenience.
More concerning are accusations of prioritisation based on the type of service requested. Some reviewers feel that clients seeking dramatic transformations (like balayage) receive greater attention and care than those simply needing a maintenance cut or trim. One client explicitly stated: “If you're just going in for a maintenance cut or something simple, you don't get the same level of care or attention.”
Further exacerbating these issues are claims of dismissive communication which leads to frustrations. The repeated commenting on a client's appearance ("looking younger") – despite the client not seeking that outcome – was described as patronising and tone-deaf.
Concerns Regarding Colouring & Review Management
The most critical feedback surrounds the salon's hair dyeing services. One customer describes the skills as “awful” and accuses the salon of “gaslighting” by blaming the client for a poor result, despite providing a clear photo reference beforehand. This experience paints a concerning picture of potential miscommunication or technical issues in the colour application process.
Adding to these concerns are allegations regarding review management. A reviewer claims Two Birds actively attempts to counter negative reviews by posting fabricated positive feedback, potentially using fake accounts or staff members. This practice, if true, would undermine the credibility of the salon’s online reputation.
Here's a breakdown of these specific concerns:
| Issue | Details |
|---|---|
| Hair Colouring | Reported as “awful” with accusations of blaming the client for errors. |
| Communication | Instances of dismissive behaviour and non-apologies for delays. |
| Prioritisation | Perceived bias towards clients seeking more elaborate services. |
| Review Management | Allegations of fabricated positive reviews to offset negative feedback. |
Two Birds Hair & Beauty Salon has wheelchair-accessible entrance, toilet, accepts debit cards and appointments are recommended. However, there is no wheelchair-accessible car park or Wi-Fi. The salon operates from 10:30am–7:30pm Friday & Saturday, 11am-6pm on Sunday and 10:30am-7pm Tuesday, Wednesday & Thursday. It is closed on Mondays. Customers can reach the salon at +61 3 9017 6875.