Soul Hair CBD: A Blend of Praise and Perils in Hair Salon Experiences

A Wave of Positive Vibes: What Customers Love About Soul Hair CBD

Soul Hair CBD, nestled on Lonsdale Street in Melbourne, consistently garners a strong 4.6-star rating, and a closer look at customer experiences reveals why. Many patrons highlight the salon's skilled stylists and welcoming atmosphere. Ji Hye, in particular, receives frequent praise for her professionalism, skill, and ability to truly understand a client's vision.

Here’s a snapshot of what keeps customers returning:

• Exceptional Haircuts: Several reviewers specifically mention achieving the haircut they wanted, often after struggling to find a stylist who could deliver. Ms Lyn gets a special shout-out for her talent and engaging personality.
• Perm Perfection: Soul Hair CBD seems to be a go-to for perms, especially the increasingly popular “Korean style” perm. Customers report the results matching their expectations, with stylists providing valuable aftercare advice.
• Convenience & Hospitality: Walk-ins are sometimes accommodated with minimal wait times – a significant bonus in a busy city like Melbourne. Small touches, like offering tea and biscuits while waiting, are appreciated and contribute to a positive experience.
• Easy Booking: Booking appointments is described as straightforward, streamlining the process for clients.
• Accessibility: The salon proactively provides a wheelchair-accessible entrance, fostering an inclusive environment.

One customer eloquently expressed their satisfaction, stating they were "lucky enough to get an appointment after a short wait" and that the stylist "clearly knows what they’re doing." This sentiment is echoed in numerous reviews.

Perms and Precise Cuts: A Deeper Dive into Service Excellence

While Soul Hair CBD offers a range of services, perms and haircuts appear to be areas where they truly shine. Clients seeking a change through a perm specifically commend the stylists' expertise with this technique. The care taken during the process, including providing education on styling afterwards, adds value to the service.

Here's a breakdown of service-specific feedback:

The fact that Soul Hair CBD accommodates walk-ins showcases a flexibility that many busy Melburnians appreciate. Finding a salon that can fit you in without a lengthy wait is a valuable asset.

A Colour Conundrum: When Expectations Fall Flat

Despite the overwhelmingly positive feedback, some experiences highlight areas where Soul Hair CBD falls short. The most significant concerns revolve around hair colour services. A particularly detailed review describes a deeply frustrating experience attempting to blend bleached hair with a darker, ashy brown.

The customer's account details a concerning sequence of events:

• Incorrect Colour Application: Receiving ginger roots and grey ends was a far cry from the requested ashy brown.
• Defensive Response: The stylist reportedly insisted the incorrect colour was what the customer asked for, rather than acknowledging a miscommunication or error.
• Prolonged Appointment: Five hours were spent attempting to rectify the issue, with the stylist multitasking between clients.
• Further Damage: The prolonged chemical processing allegedly caused additional damage to the hair.
• Payment Issues & Unprofessional Conduct: Concerns arose over payment methods (preference for cash) and perceived unfairness regarding pricing.

This experience, while seemingly isolated, raises red flags about the consistency of colour services at Soul Hair CBD and the importance of clear communication and professional conduct.

Beyond the Chair: Logistics and Facilities at Soul Hair CBD

Soul Hair CBD provides a range of facilities and accepts various payment methods to enhance the customer experience. Identifying as a women-owned business adds to its appeal for some clients, supporting diversity and entrepreneurship.

Here's a summary of practical information:

• Location: 1/359 Lonsdale St, Melbourne VIC 3000, Australia – conveniently located in the CBD.
• Opening Hours:
  • Monday: 11 am–7 pm
  • Tuesday: 11 am–7:30 pm
  • Wednesday: 11 am–7:30 pm
  • Thursday: 11 am–7:30 pm
  • Friday: 11 am–7:30 pm
  • Saturday: 10 am–6 pm
  • Sunday: Closed
• Payment Options: Cheques, Credit Cards, Debit Cards, NFC Mobile Payments are all accepted.
• Facilities:
  • Wheelchair-accessible entrance.
  • Toilet facilities are available.
  • Appointments are highly recommended.
• Notable Omission: Wi-Fi is not currently offered as an amenity, which may be a consideration for some clients.