Pros 
Cons A Warm Welcome & Walk-In Wonders
Roi Hair and Beauty, nestled on Lonsdale Street in Melbourne, boasts a solid 4.4-star rating, and judging by customer feedback, it’s well-deserved. A consistent theme emerging from reviews is the salon's impressive ability to accommodate walk-in clients. Many patrons, like one happy customer preparing for a party, experienced a surprisingly swift service – being seen within just 15 minutes of arriving. This flexibility is clearly a major draw, particularly for those with spontaneous grooming needs or urgent pre-event touch-ups.
Beyond just convenience, Roi Hair and Beauty cultivates a genuinely warm atmosphere. Customers repeatedly mention the “friendly team” and feeling “welcome and at ease.” This isn't just superficial politeness; it appears to be ingrained in the salon’s culture. The business is also thoughtfully noted as being LGBTIQ+ friendly, fostering a safe and inclusive environment—a huge plus for many seeking a comfortable and affirming salon experience. This commitment to inclusivity further cements Roi Hair and Beauty as more than just a hairdresser, but a community space.
Here's a quick snapshot of what makes walk-ins at Roi Hair and Beauty so appealing:
- Minimal Wait Times: Often accommodated within 15-30 minutes.
- Welcoming Staff: Consistent praise for a friendly and approachable team.
- Convenience: Ideal for last-minute appointments or spontaneous decisions.
- Inclusive Atmosphere: A safe and comfortable space for all.
The Junko Effect & Stellar Stylists
While the salon’s overall service gets high marks, certain stylists consistently receive rave reviews. Junko, in particular, appears to have a devoted following. One customer described their haircut with Junko as exceeding “absolutely all expectations,” calling it “the best haircut I have ever had.” This wasn’t just a lucky break; the customer highlighted Junko's skill in working with fine hair – often a challenge for stylists – delivering a genuinely flattering cut.
However, Junko isn't the only talent at Roi Hair and Beauty. Annie also receives significant praise for her “amazing,” “super friendly,” “kind,” and “efficient” service, particularly valued by someone recovering from a bad experience elsewhere. Pasquale too is a recommended stylist, with clients expressing happiness with both the results and the service received.
Here is a summary of mentioned stylists and their reputation:
| Stylist | Reputation | Key Highlights |
|---|---|---|
| Junko | Exceptional, highly recommended | Fine hair specialist, exceeding expectations |
| Annie | Amazing, friendly, kind, efficient | Excellent customer care, supportive |
| Pasquale | Highly recommended | Positive results and service |
| Jess | Exceptional, salon owner | Consistent quality, exceeding expectations |
Colour, Cuts & Consistent Quality
Roi Hair and Beauty isn’t just about quick cuts; they also excel in colour services. Long-term clients, like a pair of friends, have placed their trust in Jess (a salon owner) for their colour and cuts for several years, consistently finding her work exceptional. This speaks volumes about the salon’s commitment to consistent quality and building strong client relationships. They ensure to book appointments in advance demonstrating her popularity and reliability.
The salon’s consistency is another frequently mentioned benefit. One customer, a regular for years, notes the "consistent and super friendly" service, highlighting its reliability. This consistency reduces risk and builds confidence, crucial aspects for anyone entrusting their hair to a new salon. Whilst one customer initially had reservations on their haircut after leaving the salon, this points to the fact that individual preferences always differ.
Practicalities & Payment Options
Roi Hair and Beauty is open six days a week, offering convenient hours (10am - 6pm Monday-Saturday, 10am - 8pm Thursday) to accommodate busy schedules. They are closed on Sundays. Although wheelchair access isn't fully provided with a dedicated car park, the salon does recommend appointments to facilitate a smoother experience. Planning is key, as walk-in availability, while often possible, isn’t guaranteed.
The salon offers modern payment options, accepting credit cards, debit cards and NFC mobile payments. However, it's worth noting one customer reported a discrepancy in pricing for a men's haircut—quoted at $35 over the phone but charged $45 in-store. While the customer suggested it might be a misunderstanding, it's a reminder to confirm pricing upfront.
Here’s a quick checklist of practical details:
- Address: 300 Lonsdale St, Melbourne VIC 3000, Australia
- Phone: +61 3 9650 0500
- Opening Hours: (See above) - Closed Sundays
- Appointment Recommendation: Yes
- Payment Options: Credit cards, Debit cards, NFC mobile payments.
- Accessibility: Standard access, no wheelchair-accessible parking currently.