Pros 
Cons A Consistent Cut Above: Kis Hair On Bourke's Reputation
Kis Hair On Bourke, located at 6/95 Bourke St, Melbourne, consistently receives glowing reviews, boasting an impressive 4.80 rating. Customers frequently highlight the salon's skilled stylists and welcoming atmosphere. The salon readily accommodates appointments, making it easy to plan a visit, and offers a range of payment options including cash, debit and credit cards, and even NFC mobile payments. Accessibility is also a key feature, with a wheelchair-accessible entrance ensuring inclusivity. However, one recent customer experienced a pricing discrepancy regarding a hair wash and style – a point we’ll address later.
Here's a quick look at the facilities:
| Feature | Available |
|---|---|
| On-site services | Yes |
| Wheelchair access | Yes |
| Toilet | Yes |
| Appointments | Recommended |
| Cash Payments | Yes |
| Card Payments | Yes |
Beyond the practicalities, many clients talk about feeling truly heard during their appointments, a major factor contributing to the salon’s strong positive reputation.
Eason: The Standout Stylist
Eason appears to be the name on everyone’s lips at Kis Hair On Bourke. Multiple reviews specifically praise Eason’s expertise and attentive service. He has successfully catered to a wide range of requests, from perfectly blended long layers to styles tailored to individual face shapes. The consistent feedback points to a stylist who doesn’t just cut hair, but listens to clients, offers insightful advice, and delivers exceptional results.
Here is a summary of what customers say about Eason:
- Expert Cutter: Consistently "nails" the requested style, even with complex requests like layered cuts.
- Attentive Listener: Takes the time to understand a client’s vision and preferences.
- Provides Guidance: Offers professional advice on what styles will best suit a client's hair type and face.
- Care & Detail: Delivers a high-quality, professional cut with meticulous attention to detail.
- Styling Advice: Provides helpful tips for maintaining and styling hair at home.
One customer, originally from Mexico and accustomed to high standards due to a family of hairdressers, described their experience with Eason as the "best decision ever," highlighting the calming and happy atmosphere he creates.
Beyond Eason: Other Talented Hands & a Stunning Salon
While Eason receives significant acclaim, other stylists at Kis Hair On Bourke also garner praise. Nate is consistently mentioned as an amazing hairdresser who understands his clients’ desires and delivers fantastic results. His ability to suggest suitable styles and create a flawless experience clearly resonates with customers. Walter is described as a true professional, always exceeding expectations and understanding what styles will best suit a client’s face.
Customers consistently describe the salon itself as “stunning,” emphasising the one-on-one service and approachable, helpful staff. This attention to the overall customer experience elevates Kis Hair On Bourke beyond a simple haircut and turns it into a relaxing and enjoyable appointment. The quality of service, delivered in pleasant surroundings, contributes significantly to the salon’s high ratings.
Addressing the Price Transparency Concern
While overwhelmingly positive, one review raises a concern around price transparency. A customer was quoted $30 for a hair wash, but was then charged an additional $5 for each extra service —volume and curl—without being informed upfront. This resulted in a final bill of $40, and the customer felt the explanation offered was dismissive ("a blunt sorry").
This single instance highlights the importance of clear communication regarding pricing. While the additional services were performed, informing the customer of the extra cost before proceeding would avoid such misunderstandings and maintain the excellent customer service Kis Hair On Bourke is known for. It’s a crucial reminder that even small details, like price transparency, can significantly impact a customer’s overall experience.