Pros 
Cons A Mixed Bag of Experiences: Diving into Heaven Salons Melbourne CBD Reviews
Heaven Salons Melbourne CBD, located on Bourke Street, boasts a solid 4.7-star rating, a beacon for anyone seeking a hair transformation in the bustling city centre. However, a deeper dive into customer feedback reveals a surprisingly polarised experience. While many sing praises of skilled stylists and revitalised hair, a significant number report deeply concerning experiences, particularly regarding colour services. The salon operates convenient hours – 10am to 8pm/9pm most days, and 10am to 6pm on Saturdays – and markets itself as inclusive, highlighting wheelchair accessibility, LGBTQ+ and transgender-safe spaces, and offering beverages to its clients. They accept a wide range of payment methods, including mobile payments. But does the reality live up to the image? Let’s unpack what customers are saying.
The Dark Side of Blonde: Damage and Disappointment
A particularly harrowing account stands out, detailing a disastrous attempt to go blonde. One customer alleges severe hair damage after a bleaching service, claiming the stylist didn’t inquire about prior treatments until 45 minutes into the process. This resulted in a patchy, streaky, and ultimately “fried” result despite assurances of achieving a solid light blonde. The customer reports a year-long struggle with breakage and emotional distress, exacerbated by the salon’s unhelpful response.
Here’s a breakdown of the issues raised in that specific experience:
- Lack of Consultation: A critical omission regarding hair history.
- Unrealistic Expectations: Promising a result beyond the hair's capabilities.
- Poor Remedial Action: Offers of a choppy cut and a subsequent dye job to black (requiring months to correct) were not helpful.
- Dismissive Attitude: The customer felt their concerns were downplayed by both the stylist and salon owner, with no refund offered.
This is a stark contrast to the salon's otherwise positive marketing and 4.7 star rating. It serves as a crucial reminder that thorough consultation and honest assessment of hair condition are paramount – qualities seemingly absent in this instance. The experience demonstrates a potential risk for those seeking significant colour changes.
Shining Stars: Where Heaven Salons Truly Excels
Despite the concerning negative experience, the overwhelming majority of reviews are overwhelmingly positive. Recurring names pop up consistently, namely Grace and Jose, who are repeatedly praised for their skill, care, and attention to detail. Customers rave about the transformative results they've achieved.
Here’s what customers consistently highlight when discussing positive experiences:
- Excellent Colouring: Jose is particularly lauded for colour expertise, consistently achieving requested shades and tones.
- Skillful Haircuts: Stylists like Dimple are praised for providing comfortable experiences and delivering exactly what the client wants.
- Damaged Hair Restoration: Grace receives high praise for revitalising damaged hair, notably through the use of K18 treatments.
- Personalised Service: Emphasis on listening to client needs, explaining processes thoroughly, and providing genuine advice.
- Professional Atmosphere: Clients describe the salon environment as both fun and professional.
Example testimonials include:
"Grace is absolutely amazing!! i went to her with very damaged and dry hair… my hair hasn’t felt this healthy in FOREVER!"
"10/10 I’m so happy with my hair! Gracie and Jose took such great care… Best haircut and blow wave I’ve ever had!"
"Grace was amazing! I have finally found my hairdresser in Melbourne😊"
These positive testimonials suggest Heaven Salons, when paired with the right stylist, can offer exceptional results.
Beyond the Chair: Amenities and Accessibility at Heaven Salons
Heaven Salons Melbourne CBD actively positions itself as inclusive and accommodating. It demonstrates this through several key offerings and facilities. The salon’s commitment to accessibility is clear, with both wheelchair-accessible entrance and toilets available. They also demonstrate environmentally conscious practices by recycling plastic bottles. Beyond practical considerations, the salon cultivates a welcoming environment with complimentary beverages available and explicitly identifies as LGBTQ+ and transgender safe space.
Here's a table summarising the salon's facilities:
| Facility Category | Options | Enabled |
|---|---|---|
| Accessibility | Wheelchair-accessible entrance | True |
| Wheelchair-accessible toilet | True | |
| Offerings | Beverages | True |
| Amenities | Toilet | True |
| Crowd | LGBTQ+ friendly | True |
| Transgender safe space | True | |
| Planning | Appointment required | True |
| Appointments recommended | True | |
| Recycling | Plastic bottles | True |
| Payments | Credit cards | True |
| Debit cards | True | |
| NFC mobile payments | True |
While the availability of these amenities is a positive, the significant disparity between positive and negative experiences indicates that a welcoming environment, while appreciated, doesn't guarantee a successful and damage-free outcome. It is essential to research stylists and seek clear communication before engaging any services. Appointments are both required and recommended, further underlining the need for proactive planning.