Pros 
Cons A Torrent of Praise: The Consistently Excellent Experiences
D&Y Hair Design, located on bustling Bourke Street in Melbourne, is generating significant buzz with an impressive 4.7-star rating. Many reviews highlight the salon's unique ability to foster a genuinely welcoming and caring atmosphere. Customers consistently report feeling valued, not just as clients, but as individuals. This remarkable focus on customer care elevates D&Y beyond a typical salon experience, transforming it into a space of relaxation and self-care.
"Getting my haircut here is like therapy, so gentle, so relaxing, I almost fall asleep every time. It’s not just about looking good when I leave (which I always do!), but about feeling good too. That’s rare.” - [Customer Review]
The rave reviews often mention specific stylists, emphasizing their skill and personalized approach. Reno, in particular, is consistently singled out for his exceptional listening skills and intuitive understanding of a client's desired outcome. He is described as careful, thoughtful and explaining the process thoroughly and kindly. Jeff is also mentioned consistently, known for his ability to perfectly execute desired styles and offer thoughtful suggestions tailored to the customer's needs. Martin’s expertise in wash, blow wave, and styling is particularly noted, with one client stating they’ve never been so happy with a service without needing to provide constant direction. Tenzin is cited for politeness and helpful maintenance tips post-appointment. Beyond these specific stylists, the general consensus positions the entire team as amicable and attentive. Several reviewers explicitly recommend this salon to "brown girls," praising the professionals’ gentle and skillful handling of their hair.
The Perms: A Mixed Bag of Results
While D&Y Hair Design shines in many areas, feedback regarding their perm services reveals a crucial point for potential clients. Though the salon boasts skilled stylists across various disciplines, some customers have experienced less-than-ideal perm results.
Here's a breakdown of what clients have shared:
- Initial Enthusiasm: Some customers initially praised their perm experiences, describing them as fantastic and achieving their desired curls.
- Longevity Issues: A recurring complaint revolves around the perm's short lifespan. Several clients reported the curls not lasting beyond four days, despite diligently following aftercare instructions.
- Multiple Attempts: In some cases, the salon attempted the perm multiple times to achieve the desired result, but the longevity issue persisted.
- Visual Documentation: Customers have proactively shared before-and-after photos, alongside images showcasing the perm's condition after just four days, illustrating the quick decline.
| Aspect | Positive Feedback | Negative Feedback |
|---|---|---|
| Overall Service | Excellent environment, friendly staff, reasonable prices | Perm longevity issues |
| Stylist's Attitude | Willing to attempt corrections | Inconsistent results even with multiple attempts |
| Outcome | Initially beautiful curls | Curls disappear within days |
Important Note: While these experiences highlight a potential area for improvement, it's worth noting that not all perm clients have reported such issues. However, potential perm clients should be mindful of this feedback and manage their expectations accordingly.
Convenience & Practicality: Location, Hours, and Services
D&Y Hair Design strives to create a seamless and convenient experience for its clients. Here's a look at the practical details:
- Location: Conveniently situated at 146 Bourke St, Melbourne VIC 3000, placing it within easy reach for Melburnians and visitors alike.
- Extended Hours: Offering extended hours throughout the week, the salon caters to busy schedules.
- Monday: 10 am–7 pm
- Tuesday: 10 am–7 pm
- Wednesday: 10 am–7 pm
- Thursday: 10 am–8 pm
- Friday: 10 am–8 pm
- Saturday: 10 am–6 pm
- Sunday: 11 am–6 pm
- Appointment Scheduling: The salon strongly recommends booking appointments to ensure availability.
- Accessibility: The salon is wheelchair-accessible, welcoming clients with mobility needs.
- Amenities: They provide standard facilities, including a restroom.
- Payment Options: D&Y Hair Design accepts all major credit cards, debit cards, and NFC mobile payments.
Conclusion: A Beloved Melbourne Salon with Room for Refinement
D&Y Hair Design has clearly cultivated a devoted following in Melbourne. The overwhelming praise reflects a salon that prioritizes customer well-being and personalized service – a rare and valuable quality. The exceptional skill of stylists like Reno, Jeff, Martin and Tenzin consistently earns high marks and creates a truly enjoyable hair experience for many. While feedback suggests potential areas for improvement, particularly concerning perm longevity, the overall positive sentiment remains undeniable.
If you're seeking a salon where you'll feel genuinely cared for and pampered, D&Y Hair Design is worth considering. Just be sure to discuss your desired style and potential outcomes thoroughly with your stylist, especially if you're exploring a perm. Booking an appointment in advance is highly recommended to secure your spot at this popular Melbourne destination. It is a truly special experience!