Pros 
Cons A Symphony of Styles: What Clients Are Saying About B.OLUME Hair Salon
B.OLUME Hair Salon, nestled in the heart of Melbourne at 322 Little Lonsdale St, consistently earns a stellar 4.4-star rating, and a closer look at client feedback reveals why. It’s clear that B.OLUME isn’t just a hairdresser; it’s an experience centred around skilled professionals and a welcoming environment. The consistent praise for the team’s warmth and expertise shines through in multiple reviews.
Here's a breakdown of common themes taken from client testimonials:
- Highly Skilled Stylists: Stylists like Beenie, Linda, Jinni and Anna receive repeated mentions for their dedication, attention to detail, and ability to understand client visions. Clients specifically highlight their ability to provide a 'complete service' – going beyond the cut or colour.
- Colour Expertise: A significant portion of positive feedback centres on colour services. From challenging black Asian hair transformations to achieving perfect root coverage and bespoke shades, B.OLUME’s colourists demonstrate proficiency and a commitment to client satisfaction. Multiple reviewers had a successful bleaching and colour service with Jinni and Beanie.
- Personalised Consultations: It's not just about doing what the client asks for; it's about understanding what will suit them. Anna’s practice of conducting multiple test strands before finalising a colour is a brilliant example of this approach.
- Warm and Inviting Atmosphere: Beyond technical skill, clients consistently emphasise the friendly and comfortable atmosphere. Small gestures, such as braiding beads into a client’s hair, demonstrate a genuine care for the overall experience.
Beyond the Cut: B.OLUME Salon's Commitment to Inclusivity
B.OLUME Hair Salon proudly positions itself as an LGBTQ+ friendly space, and this is supported by client interactions. The salon also offers gender-neutral toilets, further demonstrating a commitment to inclusivity. Beyond these facilities, it’s the reported feeling of being welcomed and respected that truly stands out.
Here’s a quick reference of B.OLUME’s facilities:
| Facility | Available |
|---|---|
| On-site Services | ✅ |
| Wheelchair Accessible Car Park | ❌ |
| Wheelchair Accessible Entrance | ❌ |
| Gender-Neutral Toilets | ✅ |
| Regular Toilet | ✅ |
| LGBTQ+ Friendly | ✅ |
| Appointments Recommended | ✅ |
The salon accepts credit, debit and NFC mobile payments, allowing for streamlined and convenient transactions. Appointments are highly recommended, to ensure stylists have adequate time to deliver their signature personalised service.
A Word of Caution: Addressing Past Concerns
While overwhelmingly positive, it’s important to acknowledge a concerning review dating back several years. This review details a deeply unsettling experience involving a miscommunication with a hairdresser, subsequent hair damage, and an alarming interaction with the former director. The reviewer recounts hearing a concerning comment made in Korean and then experiencing a dismissive and aggressive response when attempting to seek a resolution.
"This whole experience was very scary to me, as I was a teenager at the time...to the point that I still remember this every time I end up walking past this place." - Former Client
It’s crucial to note the age of this review. Although it raises serious concerns about past practices, it is essential to assess if these issues persist under current management. The reviewer also recalls another incident where the same director reportedly blamed a customer for a colour mishap, hinting at a pattern of behaviour. Potential clients may wish to inquire directly about any changes in management or customer service protocols.
Transformations & Testimonials: Real Results from B.OLUME
The true testament to B.OLUME Hair Salon's skill lies in its customer transformations. One client raved, "Thank you Beenie this is best hair in my life❤️", a sentiment echoed by many.
Here’s a curated selection of client testimonials:
- "Linda always make me walk out with confidence and smile… I recently got a perm done by her and the results were superb."
- "They could not have nailed it any better [with my 15-year-old’s perm]. Jinni and the team were brilliant."
- "I’m thrilled with the results! Having black Asian hair, I was a bit apprehensive, but Jinni and Beanie did an exceptional job."
- "Anna so kindly consulted with me, even doing multiple test strands to ensure I’m happy with the final colour!"
- "Always a great experience! The staff are warm, professional and know what I wanted."
B.OLUME’s phone number (+61 499 494 998) is readily available for appointment bookings. The salon operates Monday to Saturday from 10 am to 6 pm and is closed on Sundays. For those seeking not just a hairstyle, but a truly transformative and positive salon experience in Melbourne, B.OLUME Hair Salon warrants serious consideration.