Aery Salon Shines with Praise and Complaints in Melbourne Hair Care

Pros	Cons
Highly skilled stylists like Aery and Levi who provide excellent results and personalized care.	Difficult to find location with limited signage, causing confusion for first-time visitors.
Friendly and professional atmosphere that makes clients feel comfortable and valued.	Mixed reviews on specific services, such as digital perms, leading to dissatisfaction for some clients.
Efficient service with attention to detail, ensuring clients are satisfied with their haircuts and colors.	High prices for certain treatments, which may not meet all clients' expectations.
Convenient opening hours, including Mondays, catering to clients with busy schedules.
User-friendly booking system and helpful directions to the salon.
Positive experiences with various services, including haircuts, color treatments, and perms.

Pros

Cons

Highly skilled stylists like Aery and Levi who provide excellent results and personalized care.

Difficult to find location with limited signage, causing confusion for first-time visitors.

Friendly and professional atmosphere that makes clients feel comfortable and valued.

Mixed reviews on specific services, such as digital perms, leading to dissatisfaction for some clients.

Efficient service with attention to detail, ensuring clients are satisfied with their haircuts and colors.

High prices for certain treatments, which may not meet all clients' expectations.

Convenient opening hours, including Mondays, catering to clients with busy schedules.

User-friendly booking system and helpful directions to the salon.

Positive experiences with various services, including haircuts, color treatments, and perms.

Aery Salon: A Hub of Hair Transformations & Stellar Service

Aery Salon, nestled on Collins Street in Melbourne's CBD, consistently garners a strong 4.8-star rating, and a deep dive into customer experiences reveals why. Patrons frequently praise the salon’s skilled stylists, particularly Aery herself and Levi, for their expertise and dedication to client satisfaction. Several reviews highlight exceptional colour transformations, especially challenging ones like transitioning from dark hair to blonde. Levi is repeatedly lauded as a “hair magician” for his meticulous approach, attention to detail, and ability to achieve stunning results without compromising hair health.

Here's a breakdown of recurring compliments:

Colour Expertise: Particularly noted for blonde transformations, highlighting, and natural-looking results.
Personalised Consultations: Stylists like Levi and Lyn take the time to understand client visions and provide informed recommendations.
Hair Health Focus: Emphasis on protecting and repairing hair during processes like bleaching and perming.
Professionalism & Warmth: Staff are described as friendly, reassuring, and genuinely caring.
Convenience: Being open on Mondays proves extremely useful for people with limited availability.
User-Friendly Booking: The website is easy to navigate and allows for swift appointment scheduling.

Navigating to Aery: Location & Accessibility Considerations

Despite the overwhelmingly positive feedback, a common theme arises regarding Aery Salon’s location. Many customers note that the salon is difficult to find. Situated within the Merigold on Collins building at 13/243 Collins St, it's not immediately obvious. The advice is consistent: head to the building beside the bike shop and use the intercom to request access to room 13. Ascending to the first floor reveals the salon.

While the salon is wheelchair-accessible with a wheelchair-accessible entrance, improved signage on the ground floor would significantly enhance the experience for first-time visitors. Aery Salon does offer appointments, which are highly recommended to ensure availability. Payment options are modern and convenient, accepting both credit cards and NFC mobile payments like Apple Pay and Google Pay.

Here's a quick reference table:

Feature	Details
Address	13/243 Collins St, Melbourne VIC 3000
Phone	+61 423 791 941
Accessibility	Wheelchair-accessible entrance
Payment Options	Credit Cards, NFC Mobile Payments
Appointment	Required/Recommended
Opening Hours	See Below

Opening Hours:

Monday: 10 am–6 pm
Tuesday: Closed
Wednesday: 10 am–6 pm
Thursday: 10 am–6 pm
Friday: 10 am–6 pm
Saturday: 10 am–6 pm
Sunday: Closed

Digital Perms & Cutting-Edge Styling: Experiences Vary

Aery Salon offers a wide range of services, including haircuts, styling, and specialised treatments like digital perms. While many clients rave about their cuts and styles – particularly Han’s work creating beautiful, long-lasting curls with the digital perm – some experiences haven’t lived up to expectations.

One customer expressed significant disappointment with a $500 digital perm, stating the result was straight and damaged, failing to achieve the look discussed with stylist, Sophie. This highlights the importance of clear communication and expectation management during consultations, particularly with complex treatments.

However, another client reported a fantastic digital perm experience, noting that the staff moisturised and repaired damaged hair, resulting in a light, fresh, and healthy finish. Lyn also earns positive reviews for providing natural brown highlights without bleach, skillfully selecting the perfect shade to enhance natural hair colour.

“The techniques used to cut my hair were different to what I’m used to but this ended up being my best ever haircut!” - A traveller from the UK.

Responding to Client Needs & Going the Extra Mile

A commitment to client satisfaction appears deeply ingrained in Aery Salon’s ethos. An impressive anecdote involved Aery voluntarily taking time from maternity leave to rectify a previous hair colour issue. This demonstrates a remarkable level of dedication and willingness to go above and beyond.

The salon also receives praise for providing thoughtful touches, such as snacks during appointments. Aery herself is complimented for her thorough approach, consulting with clients throughout the haircut process to ensure they are happy with the initial stages and the final result. The team clearly prioritises building relationships with clients, remembering names upon arrival and creating a welcoming atmosphere. This dedication to personalised service, coupled with skilled stylists, solidifies Aery Salon’s reputation as a premium hair care destination in Melbourne.

Frequently Asked Questions About Aery Salon in Melbourne

What services does Aery Salon offer to its clients?

Aery Salon offers a wide range of hair services including haircuts, coloring, styling, and treatments. The skilled team at Aery Salon is known for their expertise in various techniques, such as digital perms and natural highlights. They focus on understanding each client's unique needs and preferences, ensuring a personalized experience that leaves clients feeling satisfied and confident with their hair.

What are the opening hours of Aery Salon?

Aery Salon operates on a schedule that caters to various clients. The salon is open from 10 am to 6 pm on Mondays, Fridays, Saturdays, and Wednesdays. However, it remains closed on Tuesdays and Sundays. This schedule allows clients to book appointments conveniently, especially those who may have limited availability during the week. It's advisable to check for any changes in hours or special holiday openings.

How can I book an appointment at Aery Salon?

Booking an appointment at Aery Salon is a straightforward process. Clients can easily schedule their visits through the salon's user-friendly website, which allows for quick bookings without the need for phone calls. Alternatively, clients can also reach out via phone at +61 423 791 941 for assistance. It's recommended to book in advance, especially during peak times, to secure your preferred time slot.

What should I expect during my first visit to Aery Salon?

During your first visit to Aery Salon, you can expect a warm welcome and a personalized consultation. The stylists take the time to understand your hair goals and preferences, ensuring that you feel comfortable and informed throughout the process. The salon's atmosphere is friendly and professional, making it a relaxing experience. Clients often leave feeling rejuvenated and satisfied with their new look, thanks to the attention to detail provided by the team.

Is Aery Salon suitable for all hair types and styles?

Yes, Aery Salon is well-equipped to cater to a diverse range of hair types and styles. The experienced stylists are trained in various techniques and are adept at working with different hair textures, lengths, and colors. Whether you're looking for a simple trim, a bold color change, or specialized treatments, Aery Salon aims to provide tailored services that meet the unique needs of each client, ensuring everyone leaves happy.