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Unique Hair Manly

Unique Hair Manly: A Mixed Bag of Praise and Complaints for the Salon

Unique Hair Manly has garnered attention for its varied customer experiences. This article dives into the highs and lows, offering a balanced view of this popular salon's service.

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Services offered by Unique Hair Manly

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Pros icon Pros Cons icon Cons
Jessica is skilled at highlights and bleaching, leaving hair smooth and vibrant. Inconsistent customer service, with some clients reporting rude or abrupt interactions.
Professional and friendly service from Jessica, making clients feel valued. Issues with pricing transparency, leading to dissatisfaction over charges.
Many customers have been loyal for years, indicating consistent quality. The salon's cleanliness has been criticized, affecting the overall experience.
The salon is considered the best in the region by some clients, who appreciate the high standards. Long wait times for appointments, causing frustration for some customers.
Clients often leave feeling confident and receive compliments after their visits. Negative experiences reported regarding haircuts not meeting expectations.

A Salon Divided: Weighing the Reviews of Unique Hair Manly

Unique Hair Manly, nestled at 36 Market Ln in the heart of Manly, NSW, currently holds a 3.2-star rating, suggesting a somewhat polarised experience for its clientele. While some patrons passionately defend its services, others voice significant concerns about both the technical aspects of the hair styling and, crucially, the customer service provided. Examining the recurring themes in reviews paints a complex picture of this local hair salon.

Many praise Jessica, the owner and lead stylist, for her technical skill, particularly in colour treatments. Several reviews specifically highlight successful highlights and bleaching experiences, with clients noting the resulting smoothness and desired colour. One long-term client has been visiting for eight years, even travelling from across Sydney to secure Jessica's expertise. Another client boldly states Unique Hair is the “best of the best,” surpassing salons they’ve visited worldwide. These customers consistently emphasise Jessica's professionalism and dedication to client satisfaction. However, it’s worth noting that these glowing reviews often centre on Jessica's skill but occasionally gloss over potential interpersonal issues.

Here’s a breakdown of positive feedback frequently mentioned:

Customer Service Concerns and Communication Breakdown

Despite the enthusiasm around Jessica’s technical ability, a significant number of reviews centre on negative experiences related to customer service. The recurring complaint revolves around perceived rudeness, abrupt communication, and issues with appointment handling. One reviewer recounts a frustrating phone experience where Jessica hung up mid-conversation and another describes being shouted at during a debate over pricing.

The online booking system also appears to be a source of contention. Clients were advised to book via phone to avoid charges, but then found the initial phone communication to be dismissive. This inconsistency adds to the frustrating experience reported. While some acknowledge Jessica’s Korean background and potential language barriers leading to abruptness, this doesn't excuse experiences of disrespect and rudeness.

Consider this customer experience breakdown:

Issue Details Frequency
Abrupt Communication Perceived rudeness and a rushed tone during interactions High
Appointment Issues Hangups mid-call, difficulty scheduling Moderate
Online Booking Confusion Contradictory advice regarding booking methods Moderate
Pricing Disputes Unexpectedly high costs, resistance to discussing charges Moderate

Pricing and Value Perception: A Point of Contention

Pricing appears to be a consistently sensitive subject for Unique Hair Manly. One review describes being charged $500 for a colour and highlights, a figure significantly higher than quotes from competitors (like Frankprovost, at $250 for a comparable service). The customer felt pressured into a less-desired service after Jessica discouraged foils, then faced a substantial bill without clear explanation. This instance led to accusations of a “rip-off.”

While some clients find the prices reasonable for the Manly location and skill level, others believe the cost doesn’t align with the overall experience. The lack of transparency regarding pricing, specifically a lack of upfront discussion before proceeding with services, exacerbates this issue. It’s crucial for any salon to provide detailed price breakdowns before starting a service to avoid misunderstandings and maintain client trust. Furthermore, the incident with the inflated price shines a spotlight on the importance of clear communication and ethical business practices.

Facilities & Accessibility: A Mixed Picture

Unique Hair Manly indicates it welcomes families, advertising itself as "Good for kids". The salon also accepts various payment methods – credit cards, debit cards and NFC mobile payments. However, several reviewers note the salon itself is “dirty and unkept.” This detail clashes with the positive feedback regarding Jessica's professional service and raises questions about overall salon maintenance.

The salon's operating hours are relatively standard:

Appointments are recommended, making planning essential for potential clients. Overall, while the salon offers essential facilities and convenience in terms of payment, the reports of a lack of cleanliness diminish the potential for a truly positive experience. Potential clients might consider this when weighing their options.

Frequently Asked Questions About Unique Hair Manly Hair Salon

What services does Unique Hair Manly offer to its clients?

Unique Hair Manly provides a range of hair services including haircuts, coloring, highlights, and blow-drying. The salon is known for its professional stylists who are skilled in various techniques to cater to different hair types and styles. Clients can expect personalized consultations to achieve their desired look, ensuring satisfaction with every visit.

What are the opening hours for Unique Hair Manly?

Unique Hair Manly operates from Monday to Friday, opening at 9 am and closing at 5 pm. On Saturdays, the salon is open from 9 am to 4 pm, while it remains closed on Sundays. This schedule allows clients to visit during convenient hours throughout the week, making it easier to book appointments that fit their busy lifestyles.

How can I book an appointment at Unique Hair Manly?

Clients can book an appointment at Unique Hair Manly by calling the salon directly at +61 424 123 390. It's advisable to call ahead, especially during peak times, to ensure availability. Online booking options may also be available, but it's recommended to confirm with the salon regarding their preferred booking methods to avoid any confusion.

What should I expect during my first visit to Unique Hair Manly?

During your first visit to Unique Hair Manly, you can expect a warm welcome from the staff. A consultation will be conducted to discuss your hair goals and preferences. The stylist will assess your hair type and condition before recommending suitable services. The salon aims to create a comfortable environment where clients feel valued and receive high-quality service tailored to their needs.

Are there any customer reviews about Unique Hair Manly?

Yes, Unique Hair Manly has received a mix of customer reviews. Many clients praise the professionalism and skill of the stylists, particularly Jessica, who is noted for her expertise in coloring and cutting. However, some reviews express concerns about customer service and pricing. It's advisable for potential clients to consider these reviews while also visiting the salon to form their own opinion.