Dome Hairdressing: A Mixed Bag of Styles, Praise, and Complaints

Dome Hairdressing: A Manly Beachside Buzz – What Clients Are Saying

Dome Hairdressing, nestled in the heart of Manly at 8/48-52 Sydney Rd, boasts a solid 4.6-star rating, suggesting a generally positive experience for most patrons. But a closer look reveals a more nuanced picture. Many clients rave about the salon's vibrant atmosphere and the skill of its stylists, particularly colour specialist Bec. Frequent praise centers around Bec’s ability to deliver healthy, beautiful colour – so much so that clients are willing to travel significant distances, like from Castle Hill, specifically to see her.

Here's a breakdown of what customers consistently highlight:

• Colour Expertise: Bec consistently receives glowing reviews for her colour work, with clients reporting numerous compliments after their visits. Her focus on hair health is particularly noted.
• Quality Cuts & Styles: Beyond colour, Dome Hairdressing delivers consistently satisfactory haircuts and styles, exceeding expectations for many.
• Relaxing Experience: The salon ambiance itself is a draw, with a "great vibe" and exceptional head massages being frequently mentioned.
• Effective Treatments: One customer shared a positive experience with a Keratin treatment, noting it outperformed treatments received at other salons.
• Accessibility & Convenience: The salon is wheelchair accessible and accepts both credit cards and NFC mobile payments, streamlining the customer experience. Appointments are recommended, ensuring stylists can dedicate appropriate time to each client.

The Bec Factor: A Stylist Who Builds Loyalty

Bec at Dome Hairdressing isn't just a stylist; she seems to have cultivated a loyal following. Multiple reviews explicitly mention her by name, detailing exceptional experiences. One customer aptly summarises the sentiment: “Bec at Dome is by far the best colourist I have been to…” The commitment clients demonstrate – traveling from far distances to secure an appointment – speaks volumes about the quality of her work and the trust she inspires.

Beyond the Chair: Salon Vibes & Positive Interactions

Dome Hairdressing's appeal extends beyond individual stylists. Feedback indicates a generally friendly and welcoming environment. The team is described as "down to earth, welcoming, and helpful" by visitors who have worked with them professionally (photography). This positive energy contributes significantly to the overall experience.

• Staff are consistently described as “friendly,” which enhances the salon’s atmosphere.
• The salon is considered a vibrant and enjoyable place to visit.
• Positive experiences aren't limited to hair services; interactions with the team as a whole appear favourable.
• The salon's location in Manly adds to its appeal, offering a convenient and pleasant experience for both locals and visitors.

A Shadow of Disappointment: Addressing Serious Concerns

Despite the abundance of positive feedback, several reviews raise serious concerns about Dome Hairdressing, particularly regarding customer service and a severe colour service gone wrong. One client recounts a deeply distressing experience where incorrect bleaching led to extreme hair breakage, ultimately requiring them to shave their head. Shockingly, the owner initially agreed to a refund but subsequently refused to honour it, leaving the client feeling unheard and disrespected.

Quote from concerned client: "Worst salon I've ever been to...she did not get the bleach on fast enough and overlapped already bleached hair, this caused large areas of my hair to break off...The breakage was so extreme that there was no fixing it, I shaved my head the very next day. "

Other points of contention include:

• Transient Staff: Concerns were raised about the staff turnover, suggesting a lack of consistency in service quality.
• Disinterested Ownership: The owner was perceived as lacking involvement and responsiveness to customer issues.
• Unfulfilled Promises: The failure to provide a promised refund is a significant breach of customer trust.
• Poor Communication: Difficulty reaching the owner to address complaints further exacerbated the negative experience.

These concerns highlight a critical need for Dome Hairdressing to address quality control, staff training, and customer dispute resolution to maintain its reputation and ensure client satisfaction. Potential clients are advised to carefully consider these points alongside the positive reviews.